Nina R.
Yelp
I've been to Ted's Bulletin several times and various locations over the years. Decided to come here for brunch and we sat by the counter near the kitchen.
This is the third time I've visited within the past 6 months that I've received disorganized service. I am sort of surprised actually.
Recently for brunch, it took an exceptional amount of time for someone to come up and take our order while staff memebers walked pass us repeatedly. We were just about to leave. One person from our group said, I guess they don't want our money!? I said, let's just get out of here and go to Panera. As we were at this decision making point, our waiter arrived. But prior to their arrival, we watched so many staff people walk by us, we felt invisible or not be taken care of. (-1 star)
Our Waiter was very pleasant and had a very nice demeanor. He took our order and we did not see him for quite some time after that. Our food was delivered by someone else, but an item was missing, and they replaced it. Then I noticed the sausage was not quite browned on both sides. Just browned on one side. I mentioned this and they fixed it. Same for the hashbrowns and toast. Everything was browned on the surface side, as though they did not flip to brown the other side. I thought that was a bizarre and sort of lazy cooking method. (-1 star) I asked for a peach pop- tart, per the waiter's recommendation becaue they said it was in-season. I had it wrapped to go. When got home later, I took a bite and it was chocolate! No big deal, I took his recommendation and it was not what I agreed to and I was already home so could not go back. (-1 star) A lot of different people stopped by for the water, food drop-off to the table, and we paid the waiter, but we were wondering where he was and a different person came back with the payment card and check to sign. It was a chaotic dining experience. Food was delish. I wish I saw more of our waiter, he was quite nice and pleasant, however the entire experience was sorta all over the place.
The other time I came here with a friend for the homemade pop-tarts and we stood at the counter waiting to be helped while the staff hung out in the front to the side conversing and laughing amongst themselves. Again, staff people walking back and forth, too busy to pay attention to us paying patrons.
I'm conflicted because I like Teds a lot because of the delicious comfort food they serve and the great portion sizes, however after several less than satisfactory dining experiences, I just don't see the value in returning. If I do, it will be just to sit at the bar for a cocktail, but not for a complete dining experience.