Toinette Evans
Google
Sunday evening my husband and I decided to order locally and we chose Ted’s. I captured our selections on paper before calling to order to be sure I got exactly what we wanted. I called using my cell phone which has a 301 area code. (I was stationed in Maryland when I got the number and have seen no need to change it.) I verbalized our order to the gentleman who answered. All went as expected.
I arrived to pick up our order and the gentleman, who is very sharp by the way, was there along with a woman. Both were very welcoming and pleasant. We talked about the Saints’ recent victory and speeding tickets, etc etc. Nice time, right? 😂
Well our order costed much more than anticipated and I got home to discover there were no rib tips. This is the main reason we ordered from them… the rib tips! We got beef brisket instead. We like brisket, but had a taste for rib tips. The 1/2 chicken smoked platters with baked beans, coleslaw, and Texas toast were delicious. The food is good! No rib tips!
👎🏾 I called back and was told they haven’t had rib tips since COVID.
👎🏾 Why wasn’t I told that when I placed my order?
👎🏾 There was no empathy or offer to make it right either.
👎🏾 Why hasn’t the menu been updated online?
👎🏾 Did they think we were tourists due to area code?
✔️ The menu in the restaurant showed the increased prices, but I didn’t take a photo. The cost went from approximately $36+ tax and tip to $58 with tax plus a $7tip. We always tip!
FYI: The menu items and prices have changed. Another case of “It is what it is!”
Got to be more careful!