Priscilla R.
Google
Our experience at Terra in Boston was extremely disappointing from start to finish. For a restaurant with such a strong reputation, the food was shockingly bland and lacked any real flavor. Every dish we ordered felt underseasoned and uninspired, especially considering the prices. We expected authentic, well-executed Italian food and instead felt like we wasted our money.
When we arrived, our party consisted of seven people. Shortly after being seated, we asked if we could add two more guests, a mother and daughter who were part of our group. Instead of handling this professionally or with any sense of hospitality, the manager approached us and stated that we would need to meet a $45 minimum per person just to add them. What made the situation even more uncomfortable was that we could clearly see the manager standing nearby and calculating whether we had already spent $45 per person before allowing the additional guests to join us. It felt awkward, invasive, and incredibly uncomfortable.
The service did not improve the experience. The servers never smiled, did not seem happy to be serving us, and made the entire meal feel tense rather than enjoyable. There was no warmth or attentiveness, which you would expect from a restaurant of this reputation.
The only positive aspect of our visit was the dessert menu, which was genuinely enjoyable and the only part of the meal that met expectations. Unfortunately, it wasn’t enough to make up for the rest of the experience.
Overall, the atmosphere felt awkward, the policies were poorly explained, and the lack of hospitality was very clear. We left feeling frustrated, uncomfortable, and disappointed. We will never eat here again and would not recommend this location to anyone.