Cole K.
Yelp
Very below average coffee shop in downtown Vancouver, and the service was not good at all. My girlfriend and I walked in here on a early Friday afternoon since the coffee spot across the street was too busy with no place to sit and wanted to try it. BUT trust me, I'd recommend going to that other coffee spot and waiting for them based on the experience we had here at this location.
We went to order and it was only one person working which was fine, but it took forever to even place our order. He had the iPad up front and the group of people in front of us ordered off of it. So, when it was finally our turn to order, we used the iPad and the person working didn't even say a word to us, ask us for our order, or if we even needed help as well.
So, we went ahead and placed our 2 drink orders and a dessert and paid and sat down at the table. After about 5 min, the person working came to the front by the iPad and said, "did you guys place the order here?" We said yes, then he went on to add, "oh, well we are out of the cinnamon roll you wanted." Then we said, "okay no worries, what other pastries do you have?" Then he replied and said, "none." And so he just reimbursed us for the desert we never received. We thought his responses to us were just weird and rude.
After waiting close to another 10 min or so, I received my nitro brewed coffee and my girlfriend was still waiting on hers. Then after 5 more min, he walked over with her Matcha Drink and said, "Here's your Matcha Drink. And also next time, please don't order off the iPad since we need to verify the check outs and make sure it's all good. I'm just letting you both know for future reference since you can't do that."
Immediately we both looked at one another and were confused and didn't appreciate his tone he had with us. He NEVER asked for our order after waiting and decided to order since the iPad was in front of us open and we didn't have time to wait any longer and I actually had a job interview to get too as well. It was just very odd and weird how he spoke to us and quite frankly, not professional or nice at all. He could have expressed the way he felt in a more professional manner.
As far as the drinks go, they were NOT good at all either. The Nitro Cold Brew did not have a taste at all and was lukewarm, and the Matcha Drink was overall not good as well.
Overall, the most ironic part of this is how he mentioned, "for future reference" for when we come back and how to order drinks and quite frankly, with the service we received, the low quality of coffee, and the experience in general on a Friday afternoon, we will NOT be coming back here going forward - so he wasted his time making those remarks to us.
Like I said earlier, I'd highly recommend any another coffee spot in the downtown Vancouver area!