Ulf R
Google
Terrace William Gray has a beautiful location and a stylish atmosphere, but our experience was unfortunately marked by poor communication and an overly rigid attitude.
We were a group of 20, and there was a misunderstanding about a minimum spending requirement of 3,000 Canadian dollars, which the restaurant claimed was confirmed by email. Initially, staff insisted that this amount was binding, regardless of what we actually consumed. For quite some time, there was no flexibility and no access to a manager, which made the situation frustrating and unprofessional. This is not something you expect from a modern, industrialized country like Canada.
After about an hour of discussion, the restaurant finally agreed to charge us only for what we had consumed, which we appreciated. However, it should not have required such a lengthy and tense discussion to reach a fair outcome. A minimum of 18% tip is also kind of like putting a gun to the guests head.
As for the food, it was mixed. The crispy shrimp and burrata cheese starters were both very good, but the main dishes were less convincing. The “fish of the day” was small and rather bland, while the alternative, the William Gray Beef Skewer, though nicely cooked, was overwhelmed by a bitter sauce.
The setting and a few of the starters were enjoyable, although too noisy for a high-end restaurant. The service and management approach were far below expectations, however. A more flexible and customer-focused attitude would go a long way toward making Terrace William Gray live up to its potential.