Rabih J
Google
I visited this location on two different days.
My first was on 10/22/2025. Upon my arrival, I was greeted by the friendly and hospitable manager, Wilfredo.
He walked me to a table with a water view and inquired about my preference for the meat cuts.
The lamb chops, lamb leg, picanah and churrasco were perfectly seasoned and grilled.
Every cut of meat I ate was warm and juicy. The salad bar had abundant of fresh vegetables, fish, shrimp, rice, beans and more.
All the meat of my choice was served in a timely manner repeatedly with a minimum wait. I barely asked for additional servings.
Then I returned on 10/28/2025 around 5:15 pm. The welcome was not as good. The female hostess said to wait for the restaurant opens at 5:30.
When the time came, she sat multiple guests that arrived after me first. I felt unwelcome.
I asked the hostess about The manager Wilfredo. she replied that he was off.
My waiter was Juan. He greeted me and asked if I had any preference. I replied that I like lamb chops, lamb leg, churasco and picanah.
The gauchero brought me lamb leg. The meat was very dry and at a room temperature.
The churrasco was dry and chewy. Time was passing by and no lamb chop or additional lamb leg were served.
Then, I was brought only 4 lamb chops. They were poorly seasoned and overcooked.
Then I called Juan. I expressed my disappointment of the food and service. By that time, I had been sitting for 50 minutes.
All I had eaten was 4 chops only.
I had barely had any food and I had lost my appetite due to bad quality of food.
Due to the fact I kept asking for lamb chop and none were served.
He replied that lamb chops were expensive and fugo de chow charges extra.
I replied that I don’t care about that restaurant and I am a paid guest here. I expect good food and service and that I choose what meat I eat.
I said it is been one hour. If I have to wait another 50 minutes to bring me only 4 chops at a time , I am walking out.
I felt that I was begging for lamb chops. He went to the kitchen and ordered me 8 lamb chops.
No more lamb leg was offered again.
Instead I was served lamb picanah. It was well seasoned, warm, tasty and juicy.
When finally the 8 lamb chops arrived, I had spent over 1 hour. My appetite was over.
I barely ate only 6 lamb chops with minimal enjoyment because of my disappointment of some of the food and the unnecessary wait.
The restaurant is very large and had only 4 tables of 7 guests myself included.
My bill was $35 because I had used the vip card I had purchased in March.
Despite the poor quality of the meat and service, I tipped the waiter $20 and the gauchero same.
The reason of the 3 star was because my first visit was great.
The manager Wilfredo and the waiter Juan really tried their best to provide a good service.
Juan offered me to speak with the manager. I replied that the manager should have known of my bad experience. Yet, the manager never came to speak with me.
Therefore the food and service received 3 stars instead of 1.