Beth M.
Yelp
I have been a devoted fan of Texas Monthly for years, but I have had a terrible experience with them this month! Shortly after graduating from college a decade ago, I bought gift subscriptions to Texas Monthly for 3 friends who had all moved out of the state for work. I ordered 3 gift subscriptions for those same friends last month, and was so looking forward to sharing the experience of reading the same articles and keeping up with news and culture in Texas even though we are all far apart. When I received confirmation of my order 2 weeks later, I discovered that a line of the address had been left off of 2 of the 3 subscriptions. I contacted Texas Monthly online immediately, and got a response 48 hours later, telling me that the addresses would be corrected, but not until the January 2016 issue, 3 months later! I asked if that meant that my 12 month subscription started in January, and received a reply that no, the subscription ran from October 2015 - September 2016. I was also told that the issues from October - January were a "courtesy" and that I could only get a refund if the magazines were returned. How am I supposed to be able to ask my friends to return issues that don't get mailed to them in the first place? I have now been trying to work with their customer service and exchanging messages back and forth for a week, all to address their error in printing 3 lines of these 2 addresses instead of 4. I would have understood if they had just responded that the October issue had already gone out, but they would correct it for the November issue. How can they have an order placed on October 21, and still mail the October issue, but not be able to correct an address error for subsequent issues until January? I really used to love this magazine, but after this, it will be the last thing from Texas that I ever consider giving as a gift.