TGI Fridays

Went for a birthday dinner and this was one of the worst dining experiences I’ve ever had.Server was not friendly, long wait times with no updates, food orders were forgotten/ wrong.The server never checked on us or apologized for the inconvenience, most likely because she was too busy v@ping in the bathroom(I walked in on her). I used to love Fridays this was so disappointing.Pasta sauce was like water smh… BETTER!!

Now I see why fridays is closing down the service is so bad the bartender are horrible I felt like if you guys get rid of all the old employees and start over the business will be better . It’s just they don’t care anymore my friend I was sitting at the bar she too took one order and walk away 15 mins after she came back to took the next order . I really want a next drink but bartender did even look my way was literally sipping on my water Down drink . . And it’s not the first we have bad experience cause we go there almost every Sunday after church and every other day to get drink . Get a new Staff and management team and this will be good

the food was not tasty, the chicken smelled unpleasant, there was almost nothing to eat on the plate, the cheese was burnt. I didn't like it. We waited a very long time for the food to be brought, then when they settled the bill

I was extremely disappointed with my recent dining experience at this location of TGI Fridays. Despite being seated promptly, it took over 10 plus minutes for a server to even acknowledge our presence, let alone take our order. Once our food finally arrived another 20 minutes later, it was underwhelming. The Cajun chicken and shrimp pasta lacked flavor, and the BBQ wings were overly saucy. The mozzarella sticks were a particular letdown, with the cheese tasting stale. The poor service and subpar food made for a truly disappointing meal. They were not even busy to justify giving this poor service. I would not recommend this restaurant to anyone.

Fabia is VERY personable and well mannered. She is Ms. Hospitality from us walking in (she told us she'll be right with us while other employees walked on by) to when she seated us to a table. We had ample time to decide on our meals. The warmth of the T.G.I.F. atmosphere made our dining experience more memorable for my brother's birthday dinner. I'm glad that we decided to dine here after all. ~ THANK YOU!!!!

I had the pleasure of being served by Haley during my recent visit, and she was absolutely amazing! From the moment we were seated, Haley was warm, welcoming, and attentive without being overbearing. She had a great energy, was incredibly knowledgeable about the menu, and made some fantastic recommendations that we loved.

It has been over a decade since my last visit to Fridays. While the ambiance was pleasant, I found the food to be somewhat lacking. The waiter was excellent so there's that.

Fabia was absolutely amazing🩷 very fast paced. Made sure kids drinks & food were out first and taken care of. Made sure drinks were always full, checked in on us making sure we were well taken care of. Friendly & kind!!! Kept us laughing & had great conversation. Definitely gave a 10/10 first time experience here. Excellent service, will definitely return again.

Food was great, and we had a good server. Irianna was very pleasant and attentive throughout our meal.

Had a great experience! The whiskey glazed chicken strips were delicious and the service was great. Our server, Kash, was friendly, hospitable, and helpful.

I haven't been here in a couple of years decided to stop by. The wait was about 10 minutes. The staff was very pleasant. The food was good the drinks could have been better. The atmosphere was good, I came by because it's not far and I wanted to see what was on the menu. It would be nice if they upgrade the menu.

Came here only to use a gc that was gifted to me since the location by me closed. I placed an online order for pickup and arrived at the chosen time. Now I know why they had to close down so many of their stores. When I went to the designated pickup area, nobody was there. The restaurant only had a party of 3 at the time. I waited about 10 minutes in front of the kitchen in hopes of hunting down someone to help me. Finally an employee spotted me & said 1 sec. Another few minutes later...the guy who seem to be the manager (busy on the phone) asked me for my name and went to get my order, which just got ready. I got the crispy chicken fingers with seasoned fries & mashed potatoes (it was my all time fave at Fridays) as well as a kid's fettuccine with butter and mozzarella sticks as a side option. The fingers were not as good as I remembered it to be- they were small & dry, still tasty tho with the honey mustard. The seasoned fries were good, mashed potatoes were very salty, fettuccine was bland and the mozzarella sticks were hard & soggy (from the marinara sauce bc the lid wasn't closed tight). I rather forfeit the remaining balance on the gc :(

Located inside a large shopping center. About ten beers on draft - all macros. Quickly grabbed a seat at the bar. Bartender was very quick. I had a Sam Adams Boston Lager. They had a happy hour at $5 for a full pour for a beer. One of the best happy hours I've come across. Lots of TVs around the bar.

Lovely service the server Melissa was great gave me some food recommendations. Will return!

Food was amazing . Staff was friendly . Manager Amanda Wes extremely hospitable. Will be returning .

Niamani,My waitress was a EXCELLENT server,Very friendly,Great service,Dragon salmon was delicious,Manager came and greeted me!

Hailey is the best server! The food was GREAT AND HOT!!! We enjoyed the soft music and vibe!

The food was satisfying but the 20 minute wait for the food wasn't satisfying. Service don't get me started , we waited 10 minutes for seats away from the loud music that will make sure you leave the place with a headache . When your waiting to order , it'll take estimated 15 minutes and they'll walk past you like if your a nobody . The environment felt uncomfortable, the woman serving us was rude giving us a attitude and mind you , these are the type of people that will spit on ur food . I would give this a 1 star but the food was good I guess .

Yesterday, at approximately 5:00 p.m. I went to dine at this establishment (TGI Friday's Valley Stream, NY) with a colleague. We both ordered one drink each during happy hour. She ordered the warm pretzels with the dipping sauce which we shared. The waitresses were attentive and welcoming. However, when we got to the bottom of the dish, we noticed that there were crumbs left from fried chicken. We immediately stopped dining and asked for the waitresses to call the manager. After a few minutes, he came out to the bar area where we were seated. However, he appeared to avoid coming to speak with us. One of the waitresses asked him, "Are you going to go speak with them?" He came over reluctantly. I told him what we ordered and that there were food crumbs at the bottom of the dish that weren't from our order. He listened and asked us what we wanted to do. I told him that we didn't expect to pay for anything after eating from a dirty dish that could possibly make us ill. He told us that he would take off the price for the pretzels ($5.00), but he would not take off the price for our drinks ($5.00 each for a total of $10.00). When I explained that we could become sick from eating from a dirty dish and that it was unacceptable, he wanted to argue with me, insisting that he still expected us to pay for the drinks. We have been there at least once a month over the past few years along with other colleagues, so we were not simply trying to be cheap or avoid paying our bill, but simply standing on principle. The manager continued to argue the point that we should be paying for our drinks. He was unreasonable and unapologetic over a matter that could have resulted in the illness of two patrons that the basic expectation of good food, cleanliness and thoughtful customer service. There was not even an offer of coupons or any gesture of apology for something that was more than an inconvenience. The manager finally resolved the bill issue without charging us the $20.00 and tax. However, he responded by saying "Next time I won't be taking the money off." Why was this even a thought or a response from a manager? With the closing of the other TGI Fridays across the region, I would have thought that customer service would be the priority to the community and customers who patronize this remaining establishment. I will never return to this establishment again. TLDR: DIRTY DISHES AND POOR MANAGEMENT!!!

Wow... How do i even start this. I had Kash as my host and he was the best waiter ever to serve me. He was so nice kept a smile on his face. Also made sure I was good. Make sure to give Kash his hours and credit because he deserves it. Kash always get a tip from me We love kash. We only go there for Kash.

Fire everybody or shut the place down..I was there last night around 1130pm manager gives the waiter more tables then they could handle..everything took soo long..I felt bad for the waiter..manager gets cursed out by a table that couldn't even stay for food everything was taking soo long..still felt bad for the waiter..where I was over it was when the waiter and manager couldn't do simple math with a cash register and overcharged my wife's card by almost $70 and kept walking away and coming back to me to justify it...she broke down the simple math for them and they still didn't get it..smh..they told it just says it overcharged ON THE RECEIPT but it really didn't and to just sign it...she did not sign it of course....waiter was going to get a sympathy tip they really didn't deserve and ended up not getting anything...find competent staff or do us all a favor and just understand that Fridays is now obsolete...oh..food wasn't good either...

The food and service were excellent. The staff is very polite and attentive. The ribs smack also.

Unfortunately, the service warrants a review. I was 6 towns away. I tried calling ahead my order. After 10 minutes of phone being busy and finally getting someone to pick up, someone picks up the phone and has me on hold for 21 minutes. I arrived at the restaurant to find that not only is it not that busy in the dining area, they took they phone off the hook. When addressed with the manager, O'Neil went to expedite my food. Still wanting to give the benefit of the doubt, I check my food to find its less than what I ordered. I had o request the additional chicken that was not in my box. Image below is phone log Short food and phone off hook. Business owners, please respect your customer time and money. We also work hard for our money too.

Fridays is not new to many of us and I haven't had any in so long but most of us know why it's just not the same and yet that statement remains the same, im only giving it 3 stars because of the service other than the service there was nothing special or memorable. The food gets a shoulder shrug not bad just blah. The walls have nice paintings but from where I was seated I didn't want to take photos while people were eating.

Your bartender sucks. I sat down at the bar, I had to ask her for a menu. I watched her assist a patron, she made both of his drinks. She then went back to two customers who were already eating; she took an additional order from them. She spoke to customers that she knew that seated themselves at the bar. She even took the new comers menus without them even having to ask. I had time to speak to a waitress walking by and ask her where her section was and the bartender still never said anything to me. Please bring Fabi back to the bar, at least she acknowledged the customers and made you feel like she wanted the business. And the bar was not busy for a Friday evening.

My mother, wife and I came to eat here. We took the Shrimp & Chicken Cajunan Pasta. The worst ever I ate. Bill came out $90+ but the food is just not good at all. Don't come to this restaurant and definitely don't try the food here.

Amazing staff here. Super friendly and welcoming. Food and drinks are on point. Service is wonderful always.

You should improve on your service and be faster. Was literally waiting half an hour to place our order, then another hour to eat. The young workers were also very rude.

Michael was an amazing server. We spent a business lunch here and the food not only the service was commendable.

Stopped in after a quick trip to Target for some last minute Easter goodies. Well... we should've went home and cooked because the service was terrible and the food was ok. The waitress took forever to do everything and the best thing was the breadsticks. I guess you live and learn because I saw these bad reviews AFTER we arrived and ordered. It's all good though, you win some and you lose some lol. I might still go back for the breadsticks if I'm in the neighborhood lol

Kisha was very sweet and she was very patient with us. Since we never did this without our parents, she was really kind and helped us a lot.

Keisha was AMAZING! So caring and attentive! As for the food? AMAZING AS ALWAYSSSSSSS. The ambiance of the place is very relaxed and chill. Def great for a family outing! When I come back, I definitely want her to be my server again. She needs to be promoted for her hard work!

My Wife and I walked-in to no host to receive us for 5 minutes. When they finally came to us they offered no apology and told us to wait an additional 2 minutes. When we were finally seated it was in the most remote part of the restaurant where the service was sparse. We waited for 15 minutes and we never got approached by a waiter. We said "enough" and walk-out. We will never go there again and never recommend it to anyone. Place is the Worst.

I couldn't give you a ZERO, so I give you a ONE. I came into this location this evening and was seated. 30 MINUTES go by, nobody asked if me and my party wanted drinks, nobody came by to greet themselves and nobody stopped by to tell us there would be a delay. Somebody from my party went into the restroom and was introduced by this *see photo* while a handful of 5/6 employees were all hanging out by the bathroom and not cleaning it. We witnessed a supervisor yelling at the staff asking how many people does it take to clean a bathroom and it still wasn't done. Another 15 minutes go by and we STILLLL don't get serviced. Needless to say we left. This place is disgusting, the employees need a refresher course.

Marco is the best bartender there. Drinks were super strong and hits every time. Thank you marco, definitely will be back for more!

Service is always top tier from the Bartenders! The Managers are always nice, very respectful, and attentive. Food always comes out fresh and hot

Came in for a quick dinner with family and got seated immediately. Server was awesome gave suggestions for new menu items. Everything came out super fast and was awesome. It's been a while since I've been here but Definitely coming back sooner!

Friday's is a restaurant chain, and as such has the same menu, interior design, etc. That said, it's all in the execution. We recently went to two different locations. Valley Stream was the second. The difference couldn't have been greater. The greeter was not at her desk. After looking around, and calling out, we found her in the kitchen, chatting with the staff. She then proceeded to seat us next to the kitchen door, despite the fact the room was nearly empty. Almost immediately after the fire alarm went off (right above our heads). When the waitress came over we asked what was happening. She said, "Oh yes, that happens all the time. It'll go off in a few minutes." (Then why seat us directly under the alarm, or better yet, why not fix it if it's malfunctioning?) To keep the story short, we had to ask twice for our drinks, despite the restaurant not being busy. The food wasn't hot; the fries soggy and unseasoned. The service was perfunctory. Having people who care about the job they're doing makes all the difference.

We came here on a Friday night we got seated right away the music was bumping and the Dj was playing some really good music but we were there a while before a waiter even greeted us. So we order our food and then it took a while for the food and the drinks to arrive. I ordered the signature whiskey glazed sampler so the ribs were banging the shrimp was ok but the boneless wings were TRASH!! It was hard as hell I might as well ordered whiskey glazed bricks. So my man orders the Fish & Chips he said his French fries were burnt and the fish tasted like freezer burnt Gordon's Fisherman. Our homeboy order the hamburger I didn't hear him complaining so I guess his food was good. Bottom line you guys gotta do better that experience was like going to a litt bbq but the food is wack.

OMFG. Do not order the wings. The wings taste like old ass leather. WTF. The wings look like it was fried yesterday and like they thru it in the microwave and warm them up. Never coming back here. BEWARE. Damn shame. It was empty in there also. Red flag.

Horrible food took too long and I'm a slow eater and I finished like 10 hours later and my sister and dad was still waiting for there food!!!!!!!!!. And my dad asked for no cheese and they still gave him cheese?!?!?!!?!?!!????!??!. My step mom asked for a new drink because it was doctor pepper then she sent it back because it tasted like seltzer water. When she got it back like 2 hours later it still tasted the same I hope this place chocks on a Popeyes biscuit!!! Horrible food took too long and I'm a slow eater and I finished like 10 hours later and my sister and dad was still waiting for there food!!!!!!!!!. And my dad asked for no cheese and they still gave him cheese?!?!?!!?!?!!????!??!. My step mom asked for a new drink because it was doctor pepper then she sent it back because it tasted like seltzer water. When she got it back like 2 hours later it still tasted the same I hope this place chocks on a Popeyes biscuit!!!

I wish there was no star option in there, been to this location today and had to wait 25 minutes till Someone shows up just to tell me give ke a moment i willget you a server and still noone showed up and i had to leave after 30 minutes of waiting. Go elsewhere dont come here servers are too busy talking shit at the bar

I like it here! When I want a good low key spot to just have finger food, drinks and a good time, I come here. I wouldn't suggest going for actual meals but their wings, fries, mozzarella sticks and drinks have always been great when I come here. Again, this is not a fine dining restaurant lol I highly suggest only getting finger food unless you really want to roll the dice with your meal. So with that being said..... I had a good time recently! I ordered a mango Hennessy that was nice, strong and sweet. A good balance but stay away if you don't like a sweet drink. For food I ordered mozzarella sticks, signature whiskey wings and fries to share. Everything was FRESH AND HOT. The mozzarella sticks have the most stretchy guilt inducing cheese and are SEASONED. So good. The wings are pretty much a sweet bbq with a very light, if any, whiskey kick. Simple but good. The fries were nicely seasoned with salt and pepper. There fries so lol not much to say but they were good. I wasn't stuck with anything cold or stale tasting. It was all decent in flavor. To round everything out, I ordered the Irish cream cake. I believe that's what it's called but don't shoot me if it's not. But WOAH! That dessert was something I wasn't expecting! It was actually so good! The cake was dry, but I believe it was done on purpose given the moist filling and vanilla ice cream PERFECTLY balanced out the whole dish. I forgot I was at TGI's for a second lol seriously a good dessert option if you're coming here. All in all, I had a great time, with a great waitress, some decent finger food and a shockingly enjoyable dessert. Definitely won't be my last time here.

the music started playing soooooooooooo loud we had to leave without finishing our food

Aprie was our server and did an excellent job. She was attentive, the food was hot and she was very pleasant. I look forward to dining here again very soon.

Customer Service, short staffing and the quality of food has taken another turn for the worst here and this time, I won't be back. It's a shame that the restaurants in this area can't seem to keep it together to serve the customers at this mall. This is the reason everyone eats at Bronx BBQ'S across the street. We arrived on a Thursday and the place was close to empty. Therefore there's no reason for slow service. There appeared to be a total of 4 waiters and waitresses actually working. Possibly 1 bartender whom, I don't believe ever went to bar tending school. We ordered a Bahama Rum Punch and what we received was ORANGE JUICE. The bar was not busy and it does not take a genius to mix a drink. Any smart person knows that if the drink appears dark colored for light liquor, the drink is not mixed well. I returned the drinks and chose something more simple. Classes margarita. That was terrible also. Waste of time. Waste of money. It was my friends birthday, so I did less complaining than I usually would. We ordered appetizer, no water or napkins were ever given. We had to request so many things repeatedly. Our food came and our Beyond Meat Burgers were missing red onions. " we are out of onions". You're clearly out of common sense also. Dessert came and I asked that dessert be brought out so he can be serenaded. These idiots did not even top the dessert with a candle. Were they going to charge for that too ? The dessert here this time for some reason was horrible. I'm glad I used my rewards and it was free. When my bill arrives, I was charged triple for alcohol. For drinks I did not consume. They can't do simple math here either. Everything was a joke here. Terrible way to celebrate a birthday. I'll stick to the Forest Hills location going forward. I can tell the manager here does not care about their business going to shit.

They didnt even care for my online reservation from yelp. I waited and was seated last even if i was first in line with a reservation. I did not receive a child seat or booster as requested. A server never showed up at our table. Utensils wete dirty.

I went on a Sunday with my fiancé and there was no wait . Our waiter was very attentive to us. The service was fast and the food was good. The manager Neil very professional good vibes.

My TGIF experience today was amazing, food amazing my ribs was falling off the bone, the Barbados rum punch was bomb, the staff is always polite and welcoming. Can't wait for next Friday

Keisha was so attentive to me and my fiancé. We had not been to a TGIF Fridays in a long time. It was a nice atmosphere and we were seated upon arrival and presented the menu by Keisha who I shared I could not drink alcohol and asked if it was possible a mock-tail could be made and she said yes of course which I appreciated. I had a passion fruit mock tail which tasted so good. We will definitely be back to this location and we will mention Keisha who was absolutely wonderful.

The food is always fresh. Definitely a thumbs up. You need to try the whiskey sliders. Wait staff are pleasant and knowledgeable about the menu. Keisha is the best. We love to always sit in her section. The restaurant is clean as are the bathrooms. Fridays rewards program works for us with free appetizers for points earned.

The wings were burnt and service was slow & not inviting. No acknowledgement, no smiles, the waitresses were young and rolled their eyes often.

Ahhh good ol TGI Fridays Located in the green acres mall. Outside entrance I always liked fridays but had not been to one in years good thing I dId not read the reviews before coming here It's a welcoming place with aa big bar cozy booths and kitchy stuff on the walls Menu has all their classics Wings,potato skins mozzarella sticks, spinach artichoke dip Salads burgers steaks I have to say our server Jasmin was there to take our drink order as soon as we sat down And let it be known my brother loves to have a hot tea where ever we go ...Friday's wins. Tea is served in a hug cup with saucer We ordered apps and brother had a burger he loved it Let's face it Friday's apps are so good Potato skins minus the bacon Spinach and artichoke dip (they did forget to stir it but still tasty) The giant pretzel with beer cheese was actually really big pretzel sticks I have no complaints about service and the place was pRetty busy on a Friday afternoon When I'm in the area I can see myself returning

This place does not even deserve 1 star. My boyfriend and I were seated, the girl walks away and goes to sit at the bar, where majority of the people are at. We sat there for a good 30 minutes before walking out. Terrible service...

Went for lunch with a friend. Sat at the bar and had a great time. Bartender was great, funny, & provided great service. Drinks hit right and food was good.

My experience here pretty much sucked right off the bat. Order an appetizers that's a Friday's staple (meaning nobody else has them). "Sorry, we're out!" I ordered my beverage choice... "Sorry, we're out!" That would've been enough for me to leave but, I had others at my table to consider. Waiter (M***o) was super slow and nonchalant. Real simple orders at my table took longer to come out than more complex orders made at other tables. Tables that arrived and seated after us. But again, that might've been our waiters lack of hustle. Decor sucked, it's like they were saving power by not turning the lights on. TV's had no volume, no music to speak of. The bathroom had zero towels in their two electronic towel dispensers. All in all a highly disappointing Friday's experience. I'll certainly never come back to this location, and It'll probably be a decade or so before I go back to any Friday's in general. I left the kid a nice tip though, like 22%. Despite bad service I felt bad for the staff, other tables did walk out like I wanted to. And better management might produce productive staff. I mean one waitress was walking around wearing a Tiger Shulman's t-shirt instead of a uniform. I'm sure even Friday's has policies in this regard.

This TGI Fridays is very clean very cozy. The restaurant is great for groups. The appetizers were perfect no complaints. The margarita was delicious. The whiskey combo is absolutely delicious cooked to perfection the shrimps or crispy the mashed potatoes are very good and the ribs are tender and have a lot of flavor. The only issue that I have is this service is not welcoming. The server was not attentive. We sat at the bar. And the bar is empty. I definitely believe in good service.