Alice-may J.
Yelp
Hi-di-hi? More like Hi-di-low. Super low. Don't bother trying to come here while Su Pollard is trying her custom-made salad. The one they're apparently naming after her now. In fact, don't EVER bother coming here. Unless management AND the chef somehow miraculously disappear.
Three of us came in on a very quiet Tuesday evening for dinner. The dining room looked particularly empty, but we were assured that the kitchen was still open, and were told to sit wherever we liked. Our bottle of wine was delivered promptly, but we had to wait well over an HOUR for our simple starters. The waitress and manager were purposely avoiding us, so we ended up having to get up from our table to ask them what was going on. The waitress then was sent over tio tell us that our starters were on their way out right then. Another twenty minutes later, now well past 10pm, our starters FINALLY arrived: cold pre-made pork pie, a decent side salad, and chipolata sausages that actually weren't chipolata sausages at all. They were regular breakfast sausages cut into halves. As the manager delivered them, she coldly apologised for the wait and said that "the chef is new and lost your ticket. We were aware of it." Really? If the order ticket was lost, then how did you still know exactly what we ordered? If you were aware of it, why were you purposely avoiding our table like the plague? Yet there wasn't any problem when it came to kissing up to the 60-something year old brightly dressed Su Pollard in her mini skirt and high white fur boots, at the table directly across from us, was there?
Despite being starving, we still were polite and said thank you when our food was delivered and when our plates were taken away, etc. Yet, for some reason, neither the manager woman, nor the waitress, would say thank you or your welcome back to us. Just silence. Is it really THAT difficult?
We were on our second bottle of red before our main course arrived. A cheeseburger with chips that was "nothing to write home about," a decent skirt steak and potatoes, and some pheasant. Now, we're truly not people who normally complain. But this entire experience was actually just ridiculous. The pheasant was extremely pink in the middle. It even had a raw consistency. Very politely, we asked if it coud be cooked a bit longer. The waitress tried to assure us that "pheasant is supposed to be cooked like that" but that "she wouldn't eat it that way, either". So the waitress takes the pheasant away and brings it back about five or so minutes later, rearranged into different pieces.
At first glance, it looks more cooked this time, thank God. But then... ooops, no. Pieces are still bloody. It was a joke. So much of a joke that we had to take a photo on our phones of the bloody pheasant meat after being cooked twice. (Please see our evidence in the photo uploaded on here.)
The manager tried to compensate us for the wait and sickly grub by telling us we'd get a free bottle of house red on the house. And she looked extremely annoyed about it. Thanks.
It's really a shame, as this place is physically a really beautiful pub in a great neighbourhood. It's probably fine for a beer or something, as that should be a lot harder to mess up.
As we were working on our desserts, now well past 11am on a Tuesday, the manager puts our bill fot the dinner face up, telling us that (as soon as Su Pollard had gone) they need to close out for the night, and that we need to pay now.
Then, after we paid and we'e trying to finish our wine and dessert, a random bar man is sent into the dining room and tells us we need to leave because the pub is now closed. Really? After we were forced to wait all that time? On our way out however, we notice people sitting relaxed, still drinking away in the pub.
Extremely horrific service and mediocre/poor quality food. Definitely do not waste your time, money, or patientce here! ABSOLUTELY TERRIBLE.
By the way, the place is also haunted. (And by more than just terrible service.)