Kathryn Gilliland
Google
I tried to reach out privately first, but the establishment's website is not set up, and I cannot find an e-mail. My best friend and I went to Alchemist on a Sunday, to celebrate my sitting for the bar exam. The drinks were delicious, but I have two major and unforgiveable complaints.
First, my friend and I enjoyed ourselves with two rounds of cocktails. When we left for dinner (Alchemist does not serve food,) I had the bartender charge the card I started a tab with, and the itemized receipt was behind the signature slips. Without checking the itemized receipt, I left a 25% tip. We went for dinner and came back for espresso martinis. At that time, a different server/bartender alerted us to the fact that gratuity (20%) was included. Our first bartender did not say anything about the automatic gratuity, even though I paid the bill before looking at the receipt. Additionally, we sat for several minutes after paying to finish our drinks, so there was ample opportunity to ask us about the tip (which would seemingly be an error because most people do not leave 45% as a tip.) Days later, I am still stewing about the incident. I feel taken advantage of at a bad time, like I was a tourist. I feel like a chump for coming back after dinner. I know Sunday is an all-day happy hour, but twelve dollars a drink is not a steal.
Second, incense (a lavender/baby powder scent?) burns perpetually, and the odor is really strong. Skip if you have allergies and sensitive sinuses. I put the smell out of mind to celebrate, but I will NOT be returning.
UPDATE: I had to drop another star because of the hostile (AI generated?) response from the establishment. I guess customer service is dead. I am genuinely surprised by the utter lack of concern for the guest experience. The good news is, now I have a place to tell my family and friends NOT to go to. My guess is this will be a new restaurant/bar within five years. You can only get so far in D.C. not caring about return business.
The cocktails were tasty and balanced, but considering the hype, uninspired and thoughtless. Before the pandemic, I never would have believed that a "speakeasy-styled" bar would be adding gratuity for a walk-in deuce sitting at the bar, but here we are.