W C.
Yelp
This place is a poor version of the Backspace downtown. There, we had a warm, intimate, and friendly dining experience in a charmingly rustic environment. The Anderson location is cold, cavernous, and uninviting.
We came here on Sunday around 5:00 pm for an early dinner. We walk in and there's a guy working the bar who does not bother to greet us. The server comes over and sits us down at a four-top that has two tables that don't even align--the decor has no personality and looks like it was put together on a slapdash budget. One of us orders an Aperol Spritz, one of her favorite drinks and one she knows well, so when she commented to the server that their version was missing an ingredient (the drink was dead flat with zero effervescence), here is how the server responded: by pedantically listing the ingredients and their portion sizes. Yes, it's not rocket science! Good job knowing only three ingredients! But that fails to explain why the drink tasted only like Aperol and lacked fizz. Of course, no orange slice garnish. A+ on customer service, y'all!
Food: Not bad-pretty good. The gemelli pasta was well done (our daughter was a big fan) but needed more salt. So did the green beans, which were nicely spicy and well-paired with the ricotta. The pepperoni pizza was only OK--certainly not the memorable pizza experience we had downtown and the pepperoni slices themselves tasted off. For dessert, the budino was advertised as chocolate-hazelnut but if there was any hazelnut in there, we didn't taste it, though it was tasty. Vanilla gelato was whatever.
There was only ONE other table the majority of the time we were there, and the service was still paltry. Asked for a paper menu--never got it. Asked for salt--never got it and had to ask again. The days of feeling pity for the restaurant service industry are OVER. If you can't hire people to do their jobs properly when there are only two freakin' tables seated, then it's time to shut your doors! We'll bet anyone $100 that this location will be closed within the year--who knows what's going on with the downtown one, but hopefully it hasn't lost its way as much as here. 2.5 stars, rounding up because the food itself was mostly fine.