The Benson Portland, Curio Collection by Hilton

We loved our stay at The Benson! Rooms are well appointed, but small; it is an old (historic) hotel. You can also hear everything in the bathroom. But you can't hear much from the hallway. The bed is nice with a firmer mattress that doesn't rattle when someone else moves. Like all hotels, the pillows and thin. The staff is very nice and helpful, and the breakfast at their restaurant taste good and is reasonably priced.

My wife and I highly enjoyed our stay at the Benson Hotel. The atmosphere was just amazing. Also, the staff was very friendly, and attentive to our needs. In addition, the rooms were very clean and comfortable. Finally, we definitely recommend staying at this hotel. We observed first hand how guest are positively treated and management's award recognition to it's staff.

The hotel has been here since the Titanic tragedy! It’s established… NOT old. It’s been updated nicely while maintaining the heritage charm. Also, the personnel were amazing. ||IN PARTICULAR… John in the bar is an epic human. He’s been at The Benson for 46 years. So nice and knowledgable. Serious positive vibes and wonderful service from him. I’ll be back JUST to talk with him and have a drink. Thank you, John!||Solid location. Portland’s cleaning up. Right next to El Gaucho if you want an insane dining experience. Valet service was very easy to use. ||We’ll be back!

A wonderful experience from beginning to end. Staff was all extremely helpful and courteous. Be sure to see Bobby at the Palm Court who gave us all the insider tips for a great experience in portland. High quality clean room. Very spacious with a gorgeous view of the surrounding city.

Supposed to be a really nice hotel with a bit of old charm but it was pretty underwhelming. Tiny room and tiny bathroom and the renovation were not very thoughtful. The sink in the bathroom didn’t come out far enough so my hands had to touch the back of the sink to properly wash my hands. Drain was also partially clogged. They also cut corners with the shower glass that was not fully enclosed. Classic lipstick on a pig. Maybe more discerning travelers wouldn’t notice but it was glaring. Bed was also old and lumpy. Won’t be staying here again.

Excellent staff in restaurant and reception area. Supper helpful in directions. A shout out to John in the restaurant! Beds were great, rooms quiet and clean. Beautiful historic property! Would definitely stay there again!

Overall great experience. - Breakfast service is a hit or miss after a week staying there only one breakfast was not burnt or blah. - Happy hour / dinner service is the highlight. Everyone that works in the afternoon is amazing and honestly the main reason I stayed at the hotel in the evening. - Hotel staff super friendly & front desk was great!

Great location and walkable to everything to check out in downtown portland. Valet parking was a little bit of a hassle and there is a lot next door that was $28/night and i would do that again in the future. Staff very nice and attentive. Overall great value for service and location

Despite what you hear about downtown Portland, my wife and I felt very safe walking the streets of downtown and staying here last Thursday. The hotel is old school elegant and surprisingly affordable. Service was great and room was quite nice. It's an older place for sure, but kept up well. Don't miss the haunted staircase! Fun way to spend 20 minutes. Free wifi, both lobby and in-room coffee, comfy beds, nice bathroom, quiet and clean.

A hotel of grandeur - originally built in 1913. As a woman who does a fair amount of solo travel, it's my practice to ask desk staff for neighborhood safety tips. Sometimes, I'll ask for a paper map, and ask the clerk to please circle areas best not wandered into. Normally this is quite helpful. One star off for an encounter with Cora, who seemed unaware or unable to provide this info. "Oh, you'll be approached by homeless; they'll ask you for money, but they're harmless." My attempts to request more details on where best not to walk were fruitless. Venturing out on a walk to a restaurant that evening quickly provided some info-- but this shouldn't have to be the case. Tip: don't wander east of the hotel further into "old town". My early evening walk to Huber's ended with me re-routing and going back to the hotel.

Sadly the Benson of the past is no longer, and the stalwart example of class and customer service is only a shell of what it once was. Sure, it still has the look when you walk through the doors that give the impression that you have stepped back in time, but now it has the customer service similar to an off I5 motor lodge. We stayed two weeks ago, and from the booking the checking out the entire experience was lacking. Waiters prioritizing changing TV channels over customers literally waving their bills to be paid, deceptive social media ads making empty promises, and lack of management all made for a dismal stay. Did we try to make it right and talk about it? Absolutely. Were we promised a call from management to discuss our problems? Yes. Did we ever hear back, no. There are a lot of fine hotels in Portland, sadly this is no longer one of them.

So confounded here. I wanted to love this hotel but was very underwhelmed. The good: The lobby bar/restaurant is awesome and this is in large part to the wait staff and bartenders. We loved everyone we met, had a few great meals and loved the old fashioned lobby. Room service was good as well. Special shout-out to John! The bad; The bathroom (toilet) in our guest room stunk every morning until about mid morning without being used. I ended up buying fabuloso to clean myself which kinda worked. Nothing leaking either. The lobby needs an overall good cleaning and some maintenance, things like frayed carpet, dingy flowers etc. No black out shades in guest room. The biggest let down was listening to all the crazies screaming outside. Literally all night long for 4 nights. Days too. Not so much a gripe on the hotel but throw in no blackout shades and a stinky toilet and it gets intolerable.

Had a lovely evening out at the Benson bar on Christmas Eve Eve. Had never been before but I had to check that gingerbread out!!! The gingerbread house was beautiful and really something to behold. I had no idea that the Disney Castle was modeled on this particular castle. Cool information! The drinks were lovely, the crowd was as well (for the most part,) and The Benson was a pleasant experience. To sit below the old architecture and notice the details and look at the wood walls, you also realize (if you're super ocd/anal like me and my friend,) that the wood is sparkling. The chandeliers are dust free. Everything is JUST right. I started with a Benson Old Fashioned and it was PERFECT. It had been a while since I'd had one so delicious and it was worthy to be called perfect. I got my husband the Luau but he switched to the Benson Old Fashioned because it was so good!!! I finished with a double Basil Hayden with a big cube. Honestly I don't know how bars even operate without big cubes anymore!!! Anyway, lovely evening with friends. May have to make this annual!

Classy place. It's a small hotel with a considerable large size lobby / reception area with many lobby seats and tables. There is a restaurant as well. The lobby area have drink services after 4 pm. Combined with the old-school, classy interior, cozy setting, fireplace, a huge real Christmas tree, this is a favorite to grab a drink or dinner with some friends during the holiday season. Staff is kind, attentive and well trained. Dog friendly.

Our large group came in on the evening of Dec 10th, as the starting point of my annual hotel Christmas tree crawl. The bartender (brunette woman) was completely overwhelmed by a group of 25 of us showing up (I'd called a week or so ahead but I don't think they gave her any warning), when she had regular hotel guests in the dining area to make drinks for as well. However, she killed and and did an amazing job! She was friendly and courteous and handled herself like an absolute pro. A little hungry, I ordered the mac and cheese. And so glad am I, because it was the best I have ever had - and that says a lot since I am a huge M&C snob and have ordered it all over town! It was really rich, tasting like sharp white cheddar cheese. And it was smooth and gooey and topped in crumbles. The Marzipan gingerbread village this year was the Neuschwanstein Castle - and it did not disappoint! We come here every year at Christmas and will continue doing so because the hotel is so beautiful! Not that we don't come during the year, but that is more sporadic. Christmas is a sure thing for us!

Wake up call for Benson bar management -- anyone remember the last time the mirrors above the bar, or those behind the bottles were actually cleaned? Unforgivable for such a lovely lobby bar. Hotel's restaurant -- El Gaucho -- is closed on Sun & Mon, but was also closed on Tues 7/2 during our visit -- so we ate nearby elsewhere. Returned on Wed 7/3 but the bar was STILL closed. Talked to other hotel guests & 3 persons who live in Portland who were at the Benson Lobby Bar, & were told that El Gaucho/Portland at The Benson, should not be confused with the fine dining El Gaucho in Seattle. Seems like many businesses in Portland are still struggling with staffing after the problems throughout the Downtown area. We still enjoyed Portland & look forward to returning, but not to The Benson &/or El Gaucho.

My wife and I dropped by for the unveiling of the 2023 Gingerbread Masterpiece, a 52-year holiday tradition - an amazing confectionary creation - with 150 pounds of house made gingerbread, 50 pounds of marzipan, 20 pounds of chocolate, 10 pounds of Rice Krispies treats, and buckets of royal icing. You have to see it and marvel at the intricate details that also looks so delicious you wanna take a bite. Don't - for display only. The Gingerbread house will be on display through December in the grand lobby right through the main door off Broadway Avenue. The grand lobby is decorated for the Christmas season and you'll feel the holiday warmth and spirit as you walk through the front doors. You'll see a beautifully decorated Christmas tree. There is a bar to order cocktails, beverages and food so guests (whether you are staying at the hotel or not - the Benson welcomes you in.) We are planning to bo back and enjoy this convivial and joyful space. Sit by the fireplace and Christmas tree. Enjoy a cocktail and food. I anticipate it will be delightful. You'll also marvel at the hotel 1913 architecture so unique - most presidents since William Taft have stayed in this hotel.

Great location. Parking is a bit steep but you expect that from a hotel in downtown which is why we walked or ubered everywhere. Checking in and out was a breeze. Our room was ready early and you need a key card to get to your floor which I love cause I felt secure. The room itself was nice, sorry I thought I took pictures but I guess I didn't. The restroom didn't have a fan and has a weird half tub door and water pressure wasn't great but there was plenty of space to hang clothes and put toiletries. Hairdryer was provided. So was a safe, mini fridge, and iron. AC was great too. Beds were good just the pillows weren't as comfortable as I'd like. Overall great hotel, nice location, cute little bar on the first floor that we didn't get to enjoy. They offer free luggage holding or whatever you call it. Check out was at 12 but our flight wasn't until 1900 so they kept our stuff until it was time to leave.

My stay at The Benson Portland was a truly exceptional experience, marked by a combination of efficient service and festive charm. From the moment I arrived, the valet service impressed with its quickness and efficiency, setting a positive tone for the entire stay. The holiday spirit enveloped the hotel as the lobby was tastefully adorned for Christmas. The decorations created a warm and inviting atmosphere, making it evident that the staff went the extra mile to ensure a festive ambiance for guests. It contributed significantly to the overall charm of the establishment. Upon entering my room, I was pleasantly surprised by its sheer size; it was humongous and super spacious. The attention to detail in the room's design and furnishings added a touch of luxury, making it a comfortable and welcoming retreat. The generous space allowed for a relaxing and enjoyable stay, enhancing the overall sense of comfort. One standout aspect of my stay was the breakfast room service. The culinary offerings surpassed expectations, with each dish being not only delicious but also presented with an evident commitment to quality. The menu variety, combined with the delectable flavors, made every morning a culinary delight. In conclusion, The Benson Portland excelled in every aspect of my stay. The seamless valet service, the enchanting Christmas decor in the lobby, the exceptionally spacious room, and the delightful breakfast room service collectively created a memorable experience. The attention to detail and commitment to guest satisfaction were evident throughout, solidifying The Benson Portland as a top-tier choice for those seeking a blend of luxury, comfort, and holiday cheer.

I only visited the lobby of the Benson, and the men's restroom there. I went there strictly to see a jazz performance, but I was VERY impressed with how luxuriously-apportioned the lobby is. Very comfortable seating, lighting, fixtures, etc. Everything was very impressive. As a jazz venue, the Benson is GREAT!!! It somehow manages to feel cozy and intimate despite being big and open. Volume levels are kept at a perfect level, and performers are absolutely top-notch. I found myself wishing I was staying in the Benson instead of just visiting, and will happily consider doing so if I never need a hotel in the area.

Love love love the ambience of this hotel given it's history and decor. You just feel like you can go back in time when you step inside. The rooms are modern and art decor. Overall, the rooms feel really comfortable and the beds are really comfortable. The staff, everyone from the front desk to the valet, are welcoming, kind, hospitable, and they make you feel at home. They accept dogs! The bar/restaurant is on the smaller side, but definitely worth the stop in for a drink or two. I had their macaroni and cheese appetizer, and caesar salad. Both were delicious. Yes, the location of this hotel in downtown Portland is not great, but it is not awful either. Since I had a dog I needed to walk in the evenings, the valet was really helpful in offering safer streets and parks to go to for dog walking.

Great location with a classical style. The rooms are well appointed with a great level of service. We used the valet parking with unlimited in and out.

Amazing hotel. The rooms were nice and the common areas were lovely. They have a fire place on the first floor and one night they had a band playing. Every staff member was super nice. My only advice is don't eat at the lobby restaurant. We also found one of the secret doors on the lower floor. We were able to walk everywhere downtown.

Location is very central, at the middle of the old downtown. Hotel was very clean, staff was friendly. Hotel has a very historical look and nice vibe. Room was good size; TV had good number of channels. There was coffee maker with good coffee. Hot water was good. Neighborhood was not that good in the evening, walked to Voodoo donuts after sunset and there were many homeless around. Bed was okay. Used internet and it was fast enough. Did not use parking.

Finally got a response from the Hotel and after weeks of back and forth emails of them trying to find the transactions in question , they were finally found but with a different last 4 digits of card than what I had used allegedly . So even after verifying I never checked in and rented a room but had proof I was charged for many days over a thousand dollars on my card , they still refused to refund my money back to me. I never would've thought a Hotel with an amazing history as The Benson would allow fraud so blatant as I was victim to and not make it right. I've been treated as if I am the criminal and not the innocent victim of "in house" fraud that I am. This one incident created such a disastrous domino effect in my life at the worst time ever. Now what , Am I supposed to just let the scammers win? I really had confidence that they'd make this very obvious wrong right. What a foolish notion on my part.

I have lost count of how many times I've stayed here since discovering it in 2009. In fact, it feels like a second home. I stayed here two years ago and due to an issue that led to my posting a negative review, I was contacted by the hotel front desk manager and another senior employee. I wasn't able to speak with either of them on the phone but I was offered a two night stay in a junior suite for my trouble. I had a trip planned to Portland for the week of December 10th (2023) and still had the emails from the hotel saved. Just out of curiosity, I emailed the hotel manager and asked if the free nights were still valid since there was no indication of an expiration date. The manager replied shortly after and said that although he couldn't extend the offer of two free nights, he gave me one free night and the valet parking for half price. I added two additional nights, which of course I paid for, but in booking the reservation they didn't ask for credit card information or anything. I arrived at the hotel and the lobby was as beautiful as I remember it; even more so with the addition of new furniture. The manager had mentioned the new furniture and I was afraid it would take away some of the nostalgic charm of the 111 year old hotel. it had the opposite effect. Everything was absolutely gorgeous; the incredible gingerbread castle display (you could even smell the gingerbread!) that was based on the castles that inspired the Disneyland and Disney World castles. The tree in the lobby was beautiful as were all of the poinsettias, etc. Just breathtaking. I checked into the hotel and gave them my credit card number. When I went up to my room, it was on the 11th floor. So stunning! It was huge! Comfy king sized bed, panoramic views from the corner windows, a huge TV and a sofa along with two chairs that formed a sitting area. The bathroom was really nice with the marble floors and amenities. The only drawback of the bathroom is that the choice in faucets could have been better. The faucet doesn't stick out very far into the sink, so when you wash your hands, water goes all over the place. Ironically, they did tell me at the front desk that housekeeping was only by request but I opted not to take it, since I wasn't going to be there that long. However, one morning someone from housekeeping knocked on the door. I wasn't ready to get up so I put the Do Not Disturb sign on the door and went back to bed. When I woke up a few hours later there was a letter under my door saying that they tried to do housekeeping but weren't able to due to the sign on the door. I was going to go down to the desk and ask if I could have it done later but figured it was too late. I went out for a few hours and when I came back to my room, the bed was made and there were fresh towels. This made me REALLY happy, because I thought that my chances for getting housekeeping would have been lost. So it was MUCH appreciated. Since I've stayed here so many times, I've noticed that the place isn't what it used to be. The staff has changed, of course, but they no longer have a doorman out front. When I arrived at the hotel, it just felt empty because no one was standing outside. They still have their valet person but since that person has to run back and forth between getting cars, etc, they weren't always readily available. I understand that the pandemic and so forth meant the unfortunate loss of some of the staff, but they are missed. I don't even think they have bell attendants anymore. When I left I had more bags than I could carry downstairs alone, so they sent up one of the valets to help me. It's also very awkward parking in front of the building because you're almost in the middle of Broadway. There is a bike lane to the right, which means that the valet line for parking your car is to the left and opening your car door with cars whizzing by on the other side can be scary. My first night at the hotel I didn't feel much like driving or walking around looking for a place to eat, so I splurged on room service. The menu wasn't huge so there wasn't a whole lot to choose from, but the employee I spoke with was SUPER nice. She even came up to my room and brought me my food. When I was finished, I called down for some takeout boxes. She appeared at my door again and brought some utensils and napkins. Extremely friendly and such a nice and fun person to talk to. I was surprised at how quiet the hotel is given that it seemed to be pretty full. But I'm not complaining about that at all. Despite all of the changes, it's still my favorite hotel in Portland (and I LOVE that it's now part of Hilton because I can get points (to add to another free stay!). The location is perfect. I was going to make this review longer, but the bottom line is that I love this hotel and I'm very appreciative of the service I received. Looking forward to returning soon! Very thankful to the Hotel Manager for contributing to my wonderful trip!

The housekeepers stole my AirPods. I had heard the place was haunted but if your stuff ends up lost, give house keeping a call. They might know.

I only have great things to say about this hotel. The hotel was in the perfect location for our group. The service was excellent. The folks at the front desk were so friendly and helpful. We walked all over the place locally before we picked up our car and drove a short distance to a lush area filled with waterfalls and hiking trails. Everyone had a great time and relaxing sleep. The rooms were well appointed, quiet and comfortable. We also had drinks in the lobby and a fantastic steak and Caesar salad at El Gaucho. We will be back next time we visit Portland!

This luxury hotel has an authentic charm with excellent service with large clean bedrooms. The bathrooms are smaller, but very clean as well. Everyone, from the front desk to the valet to the bar/restaurant were very friendly and attentive. Especially Sharice the bartender . This hotel is conveniently located with plenty of restaurants in close proximity, but don't forget to have breakfast at the hotel :).

The Benson is a historic hotel located in downtown Portland. Full of charm, The Benson opened in 1913 and its European-style and elegance has been well preserved. It features marble floors, crystal chandeliers, and Circassian walnut wood. It is pet-friendly and offers a 24-hour fitness center, meeting space, business room, on-site restaurant, room service, a 12-story Historic Stairwell Museum, and more. Paid valet parking available as well as nearby parking garages. We went with the the parking garage next door as it was more cost effective. We rarely drove, except to leave the city a few times since everything else was within walking distance. Shops, restaurants, bars, and more are all within walking distance, including the famous Powell's City of Books and Voodoo Doughnut. Our room featured a comfortable king size bed. The space was a bit tight and the bathroom was small, but the room was very clean. It was fine for our short stay. We ate breakfast at the on-site restaurant on our last day. The restaurant seemed understaffed and we only saw one server taking care of several tables. Although he was friendly and helpful, there was a bit of a wait between drinks, food, and the bill. Overall, we had a lovely stay at the Benson and would stay here again.

Absolutely loved this hotel. The lobby is beautifully done with a mix of eye-catching antiques, a superb floral arrangement, and comfortable, functional seating. The hotel staff were very nice and helpful throughout our stay. The room was functional, nicely laid out, and comfortable. The bathroom was modern and gets bonus points for a shower door that actually contains the water, and a no-fog mirror. Location is convenient to everything. I'm knocking off a star for two minor issues. First, although the hotel has WiFi, it was basically useless - half the time I couldn't get a signal and when I did connect, it was neither stable nor strong. I ended up using my phone's hotspot for our stay. Second, the food at the restaurant was good enough, but they could really up their game here - if you're going to call your fries Belgian frites, maybe find out what Belgian frites actually are and cook them very hot? Similar issues with other menu items. None of it was bad, but none of it was great either. The hotel is dog-friendly, which we really appreciated. There's a fee for bringing Fido but it's nice to be able to stay someplace nice when you do! Minor complaints aside, I was very happy with our stay and look forward to the next visit.

The room and staff were good. The food was a little subpar, but the bar drinks were well made. We'd stay here again as it was affordable and convenient, but would likely dine elsewhere.

Entire lobby smells like a casino ... room is low vintage. Comes with room slippers, shower door is inconvenient, good restaurants n parking near, lobby staff r really standoffish, couldn't find the gym.. n tv channels r not in order lol. The casino smell really threw me off n took away the quality of the hotel

This is now part of the Hilton collection, which is handy if you're a frequent traveler. They are also pet friendly if you have a four legged companion. They have a great lobby bar, and you can sit in the main lobby and people watch or enjoy the holiday decorations that are beautiful. Of particular note is the gingerbread house display. It's so good I didn't realize it was gingerbread! It's a good downtown location that puts you in the heart of Portland.

I LOVE THIS HOTEL!! I looked at so many different hotel websites over several days before selecting this one, and I am delighted with everything I have experienced so far! When I called to make my reservation, Danny was so very helpful and welcoming that I knew immediately I had made the right choice. Upon arrival Matt graciously greeted us at the car and took our bags into the stunningly beautiful foyer, loaded with history, character and style. Clarissa at the front desk was gracious and very helpful in getting us checked in and on our way to a splendid corner room with 2 queen beds on the 7th floor. As we entered our room we were extremely pleased seeing the tastefully appointed, generously sized junior suite we had been upgraded to. A short time later a very kind gentleman in the lobby named Sid offered to walk us down the street so our beloved dog Frank could relieve himself under a nearby tree. We soon returned to the hotel and up to our room and discovered that the beds were as comfortable as they looked. I don't often provide this much detail in a review, but every part of our experience has been outstanding, and while this is our first visit, The Benson will forever be my 'go to' hotel in Portland.

While in Portland recently we decided to stay at this hotel that I have been to before when it was part of coast hotels and is now part of the Hilton brand . The hotel was in really clean and nice condition definitely a clean hotel and starting with the bellman upon pull-up and the people at the front desk everyone was absolutely amazing , just very friendly people all around. Now as for the room we stayed in the penthouse which is on the top floor and had great views of the city very comfortable room with living room and pullout sofa as well as separate bedroom with king bed . The bathroom in the room was really nice as well never seen a setup like this and definitely had a great experience again , I will say if you want your room cleaned you do have to request it now where as before it was done daily .

I visited Portland for my birthday weekend and we stayed at the Benson. We had a great two night stay here. It's an older building, built in the 1920s I think, and is very well kept for its age. The lobby is lovely with its vaulted ceilings, fireplace, and plenty of seating to chill out. We checked in on a Saturday morning. Our room wasn't ready but they checked our bags and called me when the room was available a couple of hours later. I'd hoped we'd be on a higher floor with our junior suite, we were on the 4th floor. But it was far up enough that we were away from the street noise. It was a good size with comfortable furnishings and a comfy big king bed and high quality linens. My only slight complaints were that the windows were quite draughty so we had to turn the heating up quite high. The bathroom is small, again because it's old, which was fine but the towels were also a very small and not the best quality. There's a fridge in the room but no coffee maker. Apart from those minor complaints, it was great. The blackout curtains worked a treat and I slept really well. The downstairs restaurant was pretty quiet while we were there, we had a good breakfast of an omelette and an eggs benedict. Everyone we spoke to at the desk and in the restaurant were very friendly. On the last day we weren't flying out until 8pm so I called about late check-out. They were able to accommodate us til 1pm for free and til 4pm for a small fee - which really made all the difference for us. They also sent a receipt on check-out with our charges. Nice spot and I would stay here again.

The staff at the hotel are friendly and very attentive. The Benson is a Portland institution and the lobby feels like you've entered the 1920's. El Gaucho is attached and is one of the best restaurants in the city. Having said that, it now sits in a part of town that has become pretty sketchy due to a lack of city leadership. The Benson is a very nice hotel that I'd recommend but now being owned by Hilton and the surrounding neighborhood, isn't quite what it used to be.

Stayed at The Benson last week when my folks were in town and couldn't have been happier with our stay. The place is beautiful inside and out, our room was clean and comfortable, and the service was excellent. Everyone was very kind. The only thing that would have made it better is if we could have stayed longer. Remember to make a reservation to eat at the steakhouse downstairs!

This hotel is STUNNING. The bathtub was literally perfection so deep and so big! The room was lovely and the bed was nice. Staff is exceptional and very kind and professional. Guachos was superb! We will always stay here we loved it!

This place was not sophisticated. The front desk staff were dressed sloppy and waited for the valet guy for 20 minutes.

A gorgeous old building with a beautiful lobby. Unfortunately the rooms are stark and the bathrooms so small it's nearly impossible for a woman to get ready. There's no counter space or cabinet space in the bathroom to put things. The room is not very sound proof and you can hear every conversation and traffic noise on the street unless you're on the top floors. The hotel leaves earplugs in your room. All the noise and construction next door made for difficult nights sleeping. If you are interested in spending time in downtown Portland, the location is excellent . Unfortunately Portland has seen better days and still needs to be restored after the 2020 unrest. Lots of homeless in tents all around the hotel and lots of graffiti throughout the town. Sad to see.

This is a nice hotel. My only complaint was finding a 6 inch bunch of hair clinging to the wall of the shower! The beds are very comfortable and we were on the 11th floor so it was quiet.

Beautiful lobby and a classic hotel. I stayed here for a few days for a work meeting and was very impressed with the hotel. The lobby is beautiful and takes you back to another time. The staff were all very nice and quick to help. I had a corner room and it was quite large and very nice. All the furniture was very comfortable and very clean. The windows also opened which was great to enjoy the beautiful weather. The hotel does have a restaurant and I enjoyed multiple breakfasts, all were very good and made exact to order. Overall I was very impressed and would definitely recommend and come back again.

I really liked this hotel; beautiful space, great location. However, the other reviews I read were right. You can hear absolutely everything in your room. Some girls at the other end of the hall came into the hotel at 2am loud as ever. Then went in and out their room(s) for about 20mins. Around 4:45am the recycling truck came and picked up recycling. Lots of glass bottles as it was a bar across from our room, mind you we were on the 8th floor. It shouldn't have been so loud, but it was. Woke us up and scared us. Then a few hours later you could heat doors closing and someone's phone alarm was going off, woke me up, but not the owner of the alarm! Overall great hotel, gym was nice, service was great. But I got no sleep during my stay. Also, the shower was odd the glass door didn't fully cover the entire shower and it needed a seal at the bottom as it leaked under the door, caused a mess every time we showered. I didnt mind that as much as all the noise. The hotel needs take some updates to help reduce the noise. Also, not sure if someone else left them or if the hotel did but in our side draw were earplugs. If the hotel leaves those, they know the issue and that's pretty funny. I probably wouldn't stay here again unless the price was decent for my stay.

I loved my two-night stay here. I have never slept so well in a motel or hotel: my room was dark, quiet, and without cleaning fluid/detergent odors. Perfect sleeping conditions. The lobby is gorgeous - a jaw-dropping wonder.

Camille at the front desk is so helpful and kind. What an amazing addition to your staff. Thank you so much Camille for your excellent customer service. Can't wait to come back.

Beautiful location and the staff is extremely accommodating offering exceptional service. Can't wait to come back. Huge thanks to Casey, Bobby and Sandy for top notch service!!

Great historical hotel with impressive lobby. Rooms are updated and excellent. Central location to everything. Staff was very friendly.

The hospitality at the Benson has gone to ground bottom for 90% of my interactions. I came this time with my new husband to show him an amazing place. What an epic letdown. There was no one at valet when we pulled up. Multiple times. Each time we went up to the front desk despite multiple people free, they all mulled about for several minutes before acknowledging us standing there. The bar staff in the lobby acted put out by us asking for a drink EVERY time we were down there. Room service was rude, didn't follow basic requests (like service for two) and the breakfast was inedible. How can El Gaucho not cook breakfast??? The hash browns were UNCOOKED. Bacon soggy, toast soggy, medium eggs running off the plate. We asked for room service to tidy/service our room and left a tip, no one came. We asked for food/drinks to go from El gaucho and after we paid were told we couldn't take it upstairs at 10:30pm. I loved the Benson, but now wouldn't recommend it to anyone. Really sad. And I didn't even cover the plumping issues.

Had a wonderful stay - as usual- at The Benson - the only place we stay when in beautiful Portland. Staff is friendly and helpful. Great location !

I was disappointed the moment I pulled up requesting valet service from the person at the entrance door... He looked at us as if we were unworthy of staying there and said that we should park a block away where parking is $24 since theirs is $49 a night. I was not able to get his name, he was medium height, thin, and asian. I mentioned it to front desk upon check in and they didn't seem too concerned. Lastly, the room carpet had stains everywhere, some loud rattling sound came from the walls all night, and room service never picked up nor returned our call. Will never stay there again! I always stay at Hilton properties and this is by far the worst experience ever.

We gave this place a second chance! Boy has it changed for the better! Better rooms, awesome tiles in bathrooms, new carpet! I heard it was under new management! This place is awesome!!

This is a 5 star 4 star hotel. I stayed two nights in two different rooms on floors 10 and 12. The rooms were tastefully decorated, comfortable and clean. I was impressed at how quiet the rooms are even when the hotel is full. The front desk and restaurant staff were friendly and helpful. I appreciated that the rooms had windows that opened. I had one dinner and would return for the duck confit sliders alone. They have valet parking, but there is a parking garage across the street for 1/2 the price. There are homeless nearby, but I never felt unsafe. The nighttime vibe is fun and musical. I will definitely stay here again when I'm in town.

I stayed there with my 2 kids and husband this weekend and we LOVED it! The building was gorgeous inside and out. Our room was clean and the beds where comfortable. The staff was super helpful and kind. The restaurant was amazing and very reasonably priced. We tried just about every delicious thing on the menu BUT PLEASE try the grilled cheese sandwich it will change your life! John was our waiter and he was a whole experience! He told us all about the history of the hotel and about all the celebrities that have stayed there. He was so kind and warm to our kids. We had a date night one of the nights and he kept the drinks coming! We've been to Portland numerous times and have never felt the need to repeat a hotel. However, We will definitely be staying here anytime we are in Portland.

Great stay. Could have been a lot worse with an issue before check in but for the most part the service was great. I decided to book through my Hilton honors program and got upgraded to a corner room a few days before check in. Arrived too early for check in because I misread the time. The hotel clerk was nice and explained she would do everything she could to get the room cleaned asap, eventually was able to check in 1hr later. Clean rooms and fast prompt service. Will stay here again if we're in town again.

faulty faucet leaky shower water gets everywhere in the bathroom and there's hair in the storage shelves dirty sheets dirty bedding and pillowcases floors carpets also very dirty window single pane so it's really noisy at night if you facing Broadway did not sleep well even on tenth floor breakfast at Palm Court was pretty decent but don't think will be coming back rooms too dirty was told someone would fix the leak in the shower or move us to a different room no one contacted us throughout the stay or tried to fix the problem

I've stayed at a dozen hotels this year and this is the only one I've felt compelled to write a review for! Finally a hotel with a comfortable, soft bed (instead of a rock hard mattress like a lot of hotels have!) It was quiet and the staff was nice. The room service breakfast and coffee I got was delicious and quick (and not tooo expensive for what room service usually is).