Bianca A.
Google
I’m really disappointed with our experience at The Boiling Crab on 65th Street in Sacramento.
We joined the waitlist before we even arrived. After receiving a text saying our table was ready, we still had to wait an additional 20 minutes to be seated.
When it was finally time to be seated, one person in our party had briefly stepped out to the car to grab a diaper bag. Even though staff could clearly see that the rest of our entire party was present and waiting inside, they refused to seat us until she walked back from the car. This directly contributed to the extra wait time and felt unnecessary and unaccommodating.
After we ordered, things continued to go downhill. My pregnant friend was served shrimp in her seafood bag, even though she did not order shrimp. We immediately brought this to the staff’s attention and clearly explained that she is pregnant and cannot eat shrimp.
The bag was taken back to the kitchen, but instead of making a fresh one, they picked the shrimp out and sent the same bag back. This is completely unacceptable, especially considering pregnancy and food safety concerns. We complained again and had to send it back.
What made this even more frustrating was the lack of attention from our waiter. He was not the one who addressed any of our concerns and only came by once to check on us. Instead, the gentleman bussing tables was the one who helped us multiple times and was far more attentive and helpful than our actual waiter.
Between the excessive wait time, refusal to seat us when most of the party was present, incorrect orders, poor food safety handling, and lack of proper service, this experience was extremely disappointing. We expected much better.