The Burgess Hotel, Atlanta, a Tribute Portfolio Hotel

Our stay was magnificent all because of the professionalism, charisma, and sensitivity of Justin Washington. We were celebrating my husbands 49th birthday and when Justin found out he did everything he could to ensure this occasion was celebrated. He went above and beyond to make sure we're happy. He exceeded our expectations. The accommodations are well-appointed but he alone made our stay special. Thank Justin for caring about your guests. We will never forget you and we will return again.

My husband and I just stayed one night at The Burgess and it will be the only. Buckhead is packed full of better options for hotels. I wanted to stay here because of the trendy themed rooms but come to find out you have to specifically request one of the themed rooms and was told to email the hotel ahead of next visit to get one of those room types, which is not explained anywhere.||My main problem with our stay was an immediate billing error upon check-in. I booked thru the Marriott app and paid with my Visa. At check-in, I was asked to put a card on file for incidentals, which is standard at every hotel. I put a different card on file for what I was told was only for incidentals. However, the newer employee proceeds to bill the wrong credit card for both the room charge and incidentals. I was incorrectly told they could not split the room charge and incidentals and that it would all have to charged to one card. So now I’ve got 2 credit card charges/authorization holding close to $1000 for a one night stay! Here we are a week later and I’m still waiting for one to drop off. ||We paid $350 for one nights stay at this 4-star hotel. I could have stayed at the Intercontinental or The Whitley for less money and they are 5 star hotels. There are many better hotel options in that area. I don’t think we’d stay here again.

This is a very nice looking hotel. Additionally, our room was very clean. However, the hospitality and service levels did not match the decor. Service was rushed and inattentive. I asked for extra towels, and over two hours after asking, we had to go get the towels ourselves. I was never proactively provided an update on my request. Also, one of the front desk personnel was at the bar and he spoke very rudely to me. I don’t think his intent was to be rude, but like everyone else I encountered, he seemed rushed and in a hurry, so his comments came off as very snippy. I'm not sure I would stay here again.

This is our favorite little hotel to frequent in Atlanta. Great location, beautiful decor, comfy and stylish rooms, and that's to say nothing of the tremendous staff. Joshua at the front desk went above and beyond for us, and the bartenders are creative and friendly. It's a charming little oasis in Buckhead that we're happy to return to any time Atlanta calls our name.

This is a beautiful and very comfortable hotel. It has a very calm atmosphere. Best of all, it is staffed with lovely and helpful people. We particularly enjoyed Mark at the bar who provided |an enjoyable meal service. Many thanks to the lovely lady attending the front desk during our stay.

This is a marvelous boutique hotel in downtown Buckhead, suburb of Atlanta. The rooms are great and the hotel bar and lounge very welcoming. The service is super with great attention to detail and more. And it is not outrageously priced. The hotel has a fantastic restaurant named Fia. It's a wonderful menu for any foodie and the servers know their wines and entree very well.

From the moment we arrived, we felt welcomed and appreciated! Justin and Yannick greeted us with joy and quickly checked us into our beautiful two Queen room. The interior design of this little haven feels intentional at every turn. The cultural "themes" throughout the hotel exhibit a global expression of luxury. We definitely want to select on one of the themed rooms next time--the Dragon and the Moroccan Suites are calling us! Self-parking is a breeze with either front or rear entry but a bit pricey.||Mark was super friendly when delivering our room service order. Front desk clerk, Donna was very helpful in explaining our folio as there was a bit of confusion. We had a super tasty breakfast. Lucy was kind and attentive, even asking the kitchen to create a vegan breakfast option for me. I will come back just to have the rosemary oil drizzled breakfast potatoes! ||All in all, we love this property. The comfortable beds, cleanliness, stellar service, and artistry are everything we seek in a hotel.

I visit Atlanta for work frequently and have been wanting to stay at the Burgess. I was not disappointed. Staff was incredibly friendly. The restaurant and bar were great (recommend the coconut pecan old fashioned) and the room was comfortable.

What an exquisite hotel. Came here to see a Braves game would've skipped the game to just sit in the open lobby bar area. The rooms were clean. The bed was comfortable and the staff was extremely attentive. What a hidden gem.

There is no doubt in my mind that when I have to travel to Atlanta that The Burgess will be my choice of stay. Cyle at the front desk was the first person to greet us and get us checked in. He was incredibly friendly, provided thorough information about the property, amenities and local entertainment as well as securing reservations for us at the on-site restaurant, Fia for the evening. Yemi, the manager was also incredibly warm and welcoming. We had both dinner and breakfast at Fia and it was one of the highlights of our trip. The food was delicious, complex and comforting at the same time. Everyone from Cyle to the waitstaff to Yemi the Manager were friendly, hospitable and gracious. The aesthetic of the hotel made you feel as if you were in a cozy retreat at a stylish, eclectic friend's vacation home with great style on a mountainside. There is no question that you will enjoy your stay at this unique, boutique hotel.

An absolute jewel in Atlanta. The rooms are beautifully appointed, eclectic luxurious. The lobby and bar area is half zen, half grandeur. The people watching on a Friday night was outstanding. By far and away, though, the people working at The Burgess steal the show. From the maintenance man to the front desk, the servers behind the bar and in the restaurant, and the General Manager.... all of them are laser focused on the guest experience. Amazing people all around. Planning our staycations will always start with checking availability at The Burgess!

There are three things keeping this from 5 stars....the toilet paper is the roughest I've had at any chain. It was bad enough I went to buy my own for the room. (It said Angel Soft, but it was angel sandpaper). The rooms are not carpeted so you do hear people walking above you on occasion. I also found the window coverings lacking a "sheer". They were either blacked out with the room darkening blind or open. Most hotels have a sheer panel allowing light in but giving you some privacy. This is the best hotel I've stayed in Atlanta and if in the area I'd go back for sure. The positives: the manager Yannick was warm and friendly, the bar had good drinks, room/bed/sofa were all comfortable. Parking was easy too!

My husband and I recently had a terrible experience at this hotel due to an overcharge on our bill. When we checked out of the hotel, we noticed that the final bill was significantly higher than what we had expected based on the rate that was advertised on the hotel's website and what we had been quoted when we made the reservation. When we brought this to the attention of the front desk manager, he was unhelpful and very dismissive. He insisted that the charges were correct and implied we were the ones who had done something wrong. After almost a week of going back and forth, he still refused to make any adjustments. Not only were we disappointed with the overcharge, but we were also frustrated with the staff's lack of willingness to help or even acknowledge the problem. It felt like they were trying to take advantage of us and our wallet. Overall, we would not recommend this hotel to anyone due to their unethical pricing practices and poor customer service. It's unacceptable to overcharge customers and then refuse to make things right when they bring it to your attention.

Fia was such a let down. The host was arrogant and seated us 30 minutes after our 830p reservation. When we checked in at 820p he told us to wait at the bar for 10 minutes. At 830p I went to the host stand and he said he'd come and get us in 5 min. He came to seat us at 855p. As soon as we sat down the server told us they needed our order as soon as possible since the kitchen closes at 9p but they'd make sure we got dinner. My husband ordered a medium burger and when it arrived it was well done--a $28 overcooked wagu beef burger. He didn't send it back because the kitchen was closed. The next morning breakfast at Fia was a disaster too. We were there when it opened at 7a. Had one server and he seated two tables. He didn't get us menus or coffee until 730a. We ordered French toast and scrambled eggs/potatoes and we got parts of our breakfast at 820a. My husband got his French toast and I got my potatoes. My eggs arrived 20 minutes later. This place doesn't deserve to have the Marriott name on it. I asked the general manager to contact me before we checked out a day early and provided my cell phone. He never responded to my request or my follow up email. The AC Marriott in Buckhead is much better.

This is a hidden gem. I absolutely loved my stay here. The bed was clean and comfortable. I love that my room had a sitting room. The staff was top tier. I had a opportunity to sit at the bar and try out the restaurant. 10 out of 10. Highly recommend.

My late girlfriend was a Wyndham employee, as as we liked to travel we took advantage of her employee discount to stay in Wyndhams all over the country. When I lived in Lagrange I spent the night at this hotel because I love the brand. Don't let these employees ruin your reputation, Wyndham. Racism is not a cute look for you!

My husband and I were in Atlanta celebrating our wedding anniversary and stayed at The Burgess for one night. Beautiful boutique hotel. Will stay there again and highly recommend it.

This is a terrible hotel to stay in. The staff is unprofessional very rude disservice. It's a disgrace, save your money and go to a better and hotel for your family somewhere safer, and the staff are professional, and treat everybody with dignity and respect. Is unfit for dogs live here racist hotel they have a policy in this location..

My daughter DavidaRoach m, Lifestyle Influencerv invited me for her birthday celebration and these cocktails are amazing. I'm not an old fashioned girl but this Coconut Pecan Old Fashioned is sweet and smooth. The bartender and host gave us superior customer service!

First of all this hotel is more like a 1 Star Motel it advertised hot breakfast and an exercise room and a hot tub it has none of these ! Instead you get some stale bagels and muffins and coffee all you can get a a cheap motel . Booked a king handicapped room on ground floor when I got here I waited 1 hour for them to clean my room they said it wouldn't be ready anytime so they put me in regular king room 4th floor.despite all this the worst part is having to keep an eye on your vehicle because of all the homeless people milling around. Another thing if this is the kind of motel Wyndham is putting out they won't be in business very much longer!!

Nice enough room but it took 5-10 mins to get hot water from the sink and shower each time. No hot food/room service, just upcharged Kirkland brand pastries for breakfast in the morning. Kirkland brand k-cups in the room but no water to brew coffee. No maid service, so don't expect your bed made, etc. Charging $35/night for parking is insulting, especially when there is no valet. They said this fee is because someone patrols the parking lot each night for unauthorized vehicles. But we all know that you could give us a rear view mirror tag that would accomplish the same thing for $.25. Plus, every car parked in the handicap spaces did not have a handicap placard for several nights, so what are they even enforcing. One day someone spilled paint thinner in the elevator and I almost passed out. Overall, I wouldn't call this a great experience.

Simply wonderful ! Home away from home for me since we sold our Atlanta home to move to Lake Burton. We love the library bar, the restaurant and the atmosphere of Simple Elegance . Most of all I love the hospitality! To walk in and be greeted by my dear New French friend, Yaneek, the hotel manager who ensures I am safe and in " the room I especially love " whenever it's available, means the world to me. I feel like family when I entree after a long day of work. I am so grateful for this elegant and truly boutique hotel in the heart of Buckhead !

If I could give 10 stars I would. From getting here, the value treated me with utmost respect, the doorman refused to let me roll my own bag, he insisted he bring it to the front desk. Everyone at the front desk was beyond accommodating to me and even upgraded my room without asking. Each of the managers are dressed to the 10s and their attitude matches. Saw my room for the first time, extremely clean and well put together. Went down to the hotel bar and it was full of happy patrons, had some amazing food and matching wine then the GM Yannick "the Frenchman" came by and chatted with me, made my experience memorable. I've never had a memorable experience at a hotel but this one has knocked it out of the park! I will recommend this place for years!

Amazing wedding weekend experience at this unique, vibrant boutique hotel! The owners have created a neighborhood community feeling in the heart of Buckhead. From the welcoming and helpful staff, to the bar tenders at Mr. Bs bar, to the Fia restaurant, I think you will find yourself wanting to return again and again...we do!

This hotel was excellent! We arrived to a loverly floral scent and were greeted by a friendly front desk staff. Our room was clean, and well-decorated. The extra towels and blanket we requested were in our room. After dinner at a local restaurant, we returned to the bar area. The bartender was superb and the ambiance was outstanding. The next morning we arrived a little late for breakfast, but the staff accommodated us with fresh orange juice and a delicious breakfast. I highly recommend this hotel. When we visit Atlanta again, we will stay at The Burgess!

I stayed at the burgess for 3 weeks while I'm ATL for work and had a lovely experience. Yannick the hotel manager is amazing and really tried to make sure I had a great stay. Because it's a boutique hotel everything felt very personalized and the whole staff was friendly and helpful! The lobby and bar is very cute and the restaurant, although pricey, was yummy. The rooms are a great size and decorated nicely. Only cons are how rowdy it can get on weekends due to the bar and restaurant as well as room service ending pretty early because it comes from the restaurant. I would absolutely stay here again when visiting Atlanta! Thanks Yannick and Burgess!!

We had a New Years Eve dinner for 7 at the hotel. The first floor does not look like a hotel's typical restaurant. In fact it is extremely elegant. The bar is gorgeous. We sat in the library, surrounded by books and photos of Mt Everest and climbers with there sherpas. We then moved into the dining room where the had a marble top table in the center of the room. The service was very good and personable. The food was delicious. All of my guests were complimentary of the venue and food. I recommend it highly!

Solo trip in November 2020. After diligently researching hotels in the area and ranking them based on price, aesthetic and COVID precautions, I decided to stay at the Burgess. I was not disappointed. Boutique hotels are truly where it's at. The hotel is beautiful. The staff is friendly. To say my room was "clean" would be an understatement- literally the cleanest hotel room I have ever stayed in. I arrived ready with my Clorox wipes to clean surfaces and things like the remote, but this was totally unnecessary. The room was white-glove clean! Downsides: parking is still $35 even though it's self-park and no one helps you with bags, and room service is dinner-only from 5:30-9. They also only clean rooms every third day (which was fine with me, but some people prefer daily). However, I still gave them 5 stars because I won't penalize them for taking COVID precautions. I can't wait to come back in the summer when hopefully I will feel comfortable just hanging out by the pool or in the beautiful lobby. Oh, and great location! Not much of a "view" from the room, but ask for a street-facing room for the best view available. Again, loved this property. The price I paid was a bargain for such a cozy and chic location.

I can't believe I didn't know about this hotel sooner. Restaurant Fia is simply exceptional and delicious. I am looking forward to bringing fiancée here for date nights and family dinners. Their pork belly and branzino were my personal favorites, however the grilled octopus and ciabatta bread were so wonderful too! Most restaurants have a couple good items but everything I had was literally the best food, with a perfect balance of flavors I've had in the southeast. Furthermore, the service from the wait staff, the front desk, the chefs, and the humble owners made it an unforgettably great experience. The vibe there is totally unpretentious, welcoming, and light. Although I didn't stay for long, I look forward to my next visit. Who knows maybe I'll plan my 30th birthday party there. :) Regardless though, I will be telling my friends and family about this hidden gem in Atlanta.

The discrimination that your employee displayed is disgusting. We all need to hold ourselves to a higher standard. It's 2023; get it together!

A black woman pays $400 for homeless black man, and he was denied service for no reason. The kind black woman didn't even get a refund. SADNESS

Listen the decor is amazing. I gave this hotel 5 starts because even in the midst of Covid they are doing an amazing job.... The staff are all friendly and attentive. My 4 day staycation was a total delight. This boutique hotel has the ambience and gave me all of the feels that a gal needs to unwind, I was pool side all weekend long! The elements and thought throughout tell a story. The bar named after Mr. B, the owners grandfather or.... was a true mountain man and they used his actual photos to showcase his travels and journey all of which were breath taking. The display of art etc shares the pride and legacy. Great job! My friends joined me for dinner at Fia the restaurant located inside, they serve some of the best food that I have had in a long time. We agreed that this was a great choice! Overall this was the best hotel experience that I have had in Atlanta. Honestly some of the other larger hotels could definitely take notes from this place because while it is a collection by Wyndham they got it right! It's unique and holds it own. Thank you for making my Inside/Out vacation worth it! #covered

We had the pleasure of being guests here! The staff especially the hotel manager presented the precise description of hospitality! We were accompanied personally while we experienced an impeccable & delicious meal prepared by the owner/chef by the hotel manager & the chefs wife with warmth & purity. From the accommodations to the food & staff presented top notch class!

Honestly the best customer service at a hotel I've experienced. Everyone from valet to front desk to room service was nice. Marquees was so funny and kind ! The rooms were super cute and the decor through the hotel was nice. I don't have one bad thing to say .... be sure you check this hotel out !!

This is a lovely building but little attention to guest comfort. For example, there is no where to put anything in the shower or step to shave legs and it's the first hotel of many with almost no amenities. No soap in the bathroom? And the shower door slides open on its own while in it. They were attentive when we called for towels and toilet paper, but maybe leave an extra roll if housekeeping is on demand only. I wish we had picked the Hilton or Marriott. The bar was great but not worth the lack of attention to guest comfort.

We booked this hotel for two nights thinking that Wyndham was a reputable brand. It is obvious that they have tried to update this property, but have her every corner possible in doing so. The leather furniture is not leather it's plastic, and pretty much everything just feels very cheap. If those were the only issues I would have stayed on this property, but it is clear that this was once a smoking property that they are trying to cover up and the stench is unbelievable. The second floor smells like urine and every floor has a smell that is undescribable but it is horrid. Our room was so awful that we ended up leaving and moving to a different hotel at midnight. Definitely will never stay here again.

Beware, this hotel charges you to self park! Do not stay here! Pillows are not comfortable, and it's a nickel and dime place.

The Burgess Hotel was absolutely lovely, but the true crown jewel of the establishment is Yannick. Yannick was so very amenable and absolutely dapper. He elevated the experience to the highest level with his knowledge, hospitality, and class.

I have been to 38 countries and all throughout the stateside, however; I have never seen such a wonderful group of teammates. From the front desk (Christian) to the wait staff (Breanna) to the amazing Bartenders (Ashley and Mark) I received nothing but smiling faces and warmth. As a former operations manager, I must say I was lucky to have stayed here during a winter storm at home in Texas. They were all great!! I love the staff and hotel. Looking forward to my next stay here.

I was looking forward to staying here, but unfortunately won't plan on it again. I was traveling on business. FYI they don't have a business center, so if you need to print anything for whatever reason, you will need to go offsite and find somewhere to print. The front desk attendant was rude and unhelpful with even attempting to try and help find a place nearby to be able to go print what I needed to for my meetings. The restaurant also closes at 9pm, with no options for room service after that so if you are getting in in the evening, you will either need to eat at the airport or plan to order in on seamless. After eating there the next morning for breakfast to discover the menu itself was pretty sparse and food not good. They also refused to parse out the hotel bill to split out the food on a separate bill which is something I have NEVER experienced or had trouble with in the 100+ Marriott hotels I have stayed at, and the attendant was rude and refused to even try when I asked for that upon checkout. As someone who travels frequently for work and stays in Marriotts all over, I won't be coming back here, nor would I recommend it.

My rental car was broken into with the window busted out. Parking was $35 per night in a parking lot connected to the property, they have security, and a million cameras on the building facing the parking areas but I guess they were not working just as security wasn't. I learned at 10 am by hotel staff that my rental was broken into but a guest stated she heard the car alarms around 4am. It was not reported to me until 10 am. Hotel staff was very helpful but offered nothing in return I had to call a repair and was prepared to pay out of pocket but wasn't able to get it fixed because the repair company did not have the right window in stock, I had to place a claim on my insurance. I'm unhappy because the owner and manger stated there was nothing they would do( outside of refunding the parking) I wasn't looking for a free weekend but they could have offered a drink credit to the bar or dinner at they restaurant seeing I missed brunch with my family waiting on the repair company. The hotel is beautiful, clean, and the front desk value guests but with my vehicle and another broken into with busted windows, I'd question safety and upper management

Don't read the review from 2017 - that was a different hotel. This is an amazing gem in our neighborhood. Lovely renovated hotel, fantastic restaurant, funky fun hotel lobby/bar. I plan to host my company retreats here. The cost per night is less than $200 which is pretty good for Buckhead. Easy parking. Really nice restaurant and rooms. I can't recommend enough! https://www.theburgesshotel.com 3600 Piedmont (across from Piedmont Center)

So let me start by saying I was accosted by a homeless man 2x In the parking lot going to my car. This is the parking lot that is very small that I was charged $35 to a park in. The room was dirty. Seriously dirty. I went to the bar dull atmosphere, very old demographic. The rooms smelled. The staff rude. I will never stay here again

I chose to stay at the newly renovated hotel after seeing photos and reading previous reviews. There was still construction going on for the pool area, but you are well aware upon booking and at check in. You notice the luxurious feel upon walking through the door. There is a restaurant and bar, library, and lounge area in the lobby. They have a fitness center and business center. The rooms are themed and decorated according to the country it represents. The location is extremely convenient as it is in the heart of Buckhead, but away from the crowd on Peachtree Rd. This is the perfect hotel if you want luxury at a nice rate; rooms start as low as $139. It's the perfect staycation or little getaway within the city for a romantic weekend. I would recommend this location to anyone and would stay again.

worst experience I've ever had. From the staff to the filthy room, to the horrible food, I really felt like checking out after an hour of being there. Do NOT stay at a Wyndham unless you like noise and high prices on everything. Then they spam you everyday for the rest of your life. they suck.

Where do I start, it was my birthday weekend and I wanted to do something different. I heard about a new boutique hotel in Atlanta so my friends and I decided to check it out. Once you walk in you will notice a huge couch centerpiece in the middle of the lobby. My friends and I walked to the bar, which has a little sitting area that looks like a library. It has a cute fireplace but unfortunately wasn't lit. We were greeted by an extremely friendly bartender, Neishta (hopefully I wrote it down correctly). I was wowed by her personality and customer service, considering that has really changed in Atlanta. I explained it was my birthday weekend and she made the perfect drink for me. I totally forgot the name but it reminded me of an Manhattan with a pecan finish. Of course we had to check out their menu. I had the mussels, salmon and brussel sprouts. Everything was tasty and the salmon melted in my mouth. While eating the GM came out to great us and make sure everything was okay, which I had to thank him for the customer service and tasty food. Next the owner came out and brought me a birthday surprise. I was treated like royalty. I can't say anything unpleasant about my experience. I am happy to give them 5 stars . Thank you Neishta and the entire Burgess staff for making my birthday weekend start off right.

My husband and I stayed there last night, we loved it. Lobby area very unique. Enjoyed all the different parts of the lobby areas. Would definitely recommend this very convenient to many different restaurants. So it was great for us to order and have it delivered. Staff very friendly. Loved our room and it's theme, especially thank you finally someplace with no carpeting in the rooms. Can't wait to go back to try their restaurant.

I love this hotel so much. I travel a lot and this is by far my favorite place to stay in Atlanta. The owners are incredibly kind and warm, and the entire property is infused with this. So many personal touches, including photography and artwork by the family on the walls. The bar and restaurant are great too. Nice pool and gym, etc. Can't recommend this place enough. A nice home away from home while in Atlanta. :)

Amazing hotel ..... the hotel staff was hospitable down to the hotel shuttle drivers .....If you want to stay In a central location this hotel is the place . Decor, ambiance ,style ,great food, good drinks .....EVERYTHING IS AMAZING here!!! Will definitely be returning

My friends and I had a wonderful stay here! Beautiful room, great location(15 minutes from everything), DELICIOUS food and the staff was AMAZING! Marquis Davis (manager) was so very pleasant and super friendly! He made sure that we enjoyed our stay and even suggested great restaurants for us to try. The shuttle drivers knew all the hot spots and the bartenders were awesome! I will definitely be staying here for my next visit!

Such an amazing hotel in the perfect location! Absolutely stunning lobby and bar area with COVID precautions in place.

Everyone was so nice. The hotel was SUPER nice. Great location. Not far from the things in Atlanta. We really enjoyed our stay.

We stayed at the Burgess Hotel in Buckhead, GA last night and it was a wonderful experience. The newly decorated hotel-bar-restaurant was top-notch. The new rooms are clean and beautifully decorated. The bar and restaurants are great. The food is great. And the staff couldn't have been more friendly. Give the hotel an all-around "10".