Edward CY Dunham
Google
I had a disappointing and unfriendly experience at this restaurant. My friend and I both ordered medium-rare Bavette steaks. However, when they were served, we immediately noticed a clear difference in color and doneness between the two steaks.
I approached one of the staff members and explained that my steak, which I ordered medium-rare, was clearly undercooked and closer to rare, especially compared to my friend’s, which was properly cooked to medium-rare. Instead of addressing the issue politely, the staff member responded by asking, “Is this your first Bavette steak?” — a comment that felt patronizing and made me feel as if I didn’t know anything about steak.
The steak was taken back to the kitchen to be recooked, but unfortunately, the situation only worsened. Part of the steak came back overcooked, while another part remained undercooked. It had clearly been quickly seared on too high a temperature, rather than simply further cooked.
I raised my concern again, and I believe the manager came over. Rather than trying to de-escalate the situation, she chose to defend the kitchen by stating that all Bavette steaks are cooked to the same temperature. However, it was clear from the appearance and taste that the two steaks were cooked very differently.
Overall, I did not feel comfortable being questioned about my experience with steak, and I was disappointed that the staff focused more on defending themselves than on resolving the issue professionally.
I feel that this experience was not typical of the one which they wish to give.