The Cambrian, Adelboden, a Member of Design Hotels

We recently stayed at The Cambrian Hotel in Switzerland, booking a deluxe Mountain Panorama View room with the expectation of a balcony. However, upon check-in, we were surprised to find that the room we received had a very small window and no balcony, which was a stark contrast to what was advertised on the hotel's website and booking platforms. Paying around 650 CHF per night for a two-night stay and not receiving the room we expected was disappointing. The discrepancy between the room we received and the representation provided during booking was quite significant. We believe that if a room does not have a balcony and only features a small window, it should be sold at a different price point. Additionally, we were disheartened by the attitude of the front desk staff, including the duty manager, when we politely raised our concerns. Their response came across as rude, which further impacted our experience negatively. We hope that by sharing our experience, others will be mindful when booking with the hotel. It's important for guests to be aware that the actual accommodations may not align with what is advertised. We recommend potential guests to consider reaching out to the hotel directly to ensure that the room they book meets their expectations. While our stay at The Cambrian Hotel did not meet our expectations, we are hopeful that our feedback will be taken into consideration for the improvement of future guest experiences. We trust that the management will address these issues to ensure that guests receive the experience they anticipate and deserve.

Our first experience in Switzerland for my boyfriend's anniversary was fantastic. The hotel's spa area was amazing, and the outdoor pool with a view was everything we wanted. The addition of a bar at the pool was a nice touch, and the restaurant served one of the best dishes I've ever tried. Violeta was extremely helpful and kind to us. We will definitely be returning.

This place is exceptional! The view from the hotel is outstanding and totally unique. The interior is designed with a great style and quality. The rooms are of a good size, the beds are comfy. Plenty of choice for breakfast and also a tasty dinner. Though, most important for me was the personnel of the Cambrian who did their above and beyond to make our stay remarkable! Thank you, we will be returning again!

I stayed 2 nights for leisure in a suite with mountain view. The view was absolutely amazing. I have to come back when there is more snow to get the full experience. The lobby was spacious and the view there of the mountains was amazing as well! We came for the pool, and it was absolutely worth it! The food at Bryn Williams was top notch! We were able to immerse ourselves in the hotel without ever having to worry about anything else! We have taken lots of pictures and videos, but I have to find good ones to make sure I don't sell the experience short! So i might post them at a later time.

We just stayed one night at the Cambrian as a little side trip and treat, from our holiday home in Lauterbrunnen. It was the perfect spot to explore the beautiful area around Adelboden. Our dual aspect , south facing room had absolutely stunning views across the valley . Great thought has been given to the interior design of the hotel , but it in a comfortable and unpretentious way. I have rarely felt so quickly at home in a hotel, especially of this standard. From the minute we walked through the front door we received a very warm welcome from every single member of staff. |Room, pool area and lounge areas are all inviting and comfortable. Excellent, quality in restaurant, and good value for Switzerland. Will definitely return!

No faults. I have stayed here twice now and both times I have not had a single fault. Excellent customer service. Lovely hotel. Great views. Not that busy (I would expect somewhere like that to be crammed with people). Has parking. Great breakfast. What more could you want??

We checked into the hotel on January 2nd for two nights. We had great expectations for the hotel, but we were extremely disappointed. We booked 3 rooms and a large suite, but the quality of some of the staff here needs to be improved and trained. Especially a male employee who speaks Italian has a very bad service attitude! Before coming to this hotel, I stayed at a hotel in Grindelwald. I had a good experience. It was such a contrast to this hotel! We travel every year, and this is the worst experience I have ever had in a hotel in the past 10 years. The scenery and decoration style of the hotel are very good, but the quality of individual employees is extremely poor, which affects the entire mood of traveling! Will not come again! ! !

The property is well-kept and everything looks modern. The views are amazing from the veranda and it was my favorite place to be at sunset with some drinks. The pool area can be crowded at some times. Try to go when they open in the morning or the last hour. We used it three times out of four nights we were there and we loved it! The breakfast was delicious and plenty. The staff are amazing. Special thanks to Amara who who was so sweet and thoughtful. She gave us many recommendations of places to visit and was so patient in answering all my questions. The rooms are very clean and fresh everyday. The bathroom size was big and the shower had a good pressure and soft water. We didn’t have the panoramic room so our room was on the 3rd floor facing the street. We have to open the windows to allow fresh air and it was really noisy with the sound of people, cars, motorcycles, etc. We requested for a fan and we closed the windows the next night and it was so much better. The rooms don’t have AC. I will definitely spend for the panoramic rooms next time!

I can't say enough good things about the staff and our overall experience at the Cambrian. My husband and I booked a last-minute getaway. When we arrived, we were greeted by Frederick, who showed us to our rooms and gave us some recommendations for things to do over the weekend. Our room was fabulous-- we stayed in one of the panoramic view rooms. I will say that we spent very little time in our room as there were so many neat spaces to enjoy in the hotel. We spent quite a bit of time in the spa and in the pool, and if you are visiting, these are both a must-do while staying at the hotel. It was surprisingly quiet during our trip-- there were times when the pool was a busier but it was still enjoyable. Given the picturesque landscape, we were delighted not to be surrounded by people getting in the pool just to take "influencer" photos. The food was incredible. We dined in the restaurant on our first night which is when the black angus entrecôte and accompanying hollandaise stole our hearts. So much so that we cancelled our dinner reservations out in town for the second night to try other things on the menu. The ribs, the ribeye, the Aranchini, the mac, babaghanoush, the broccolini, the cheesecake... it was all so delicious. Straightforward flavors, fantastic food. Service provided by Vincenzo and Patrick was also wonderful. You can get a good drink anywhere, but it takes a special kind of hospitality to turn a drink into an experience. Bartender (and in our opinion, genius mixologist) of the Axe Bar, Phillip, made us a variety of experimental cocktails based on our tastes and it was an epic time. We came for one drink and ended up staying for quite a few. We truly enjoyed chatting with him, as well as the other bartenders Miguel and Kevin. My husband and I are the kind of people who usually end a trip early, because we'd always prefer to be home. This place made us wish we could stay another night, or even two. Good people, great food, fantastic drinks, and amazing views.

My boyfriend and I booked this resort because it looked so nice and beautiful online. We took the train all the way from Basel Airport. Prior to that, I have called the resort and asked if we can do early checkin and they agreed to that. When we arrived, the checkin process was easy and the receptionist helped us bring our luggage to our room. I enjoyed our room and the view was amazing even though we didn't purchase the room with the better view. I enjoyed the breakfast. The server will come to you and ask if you want any coffee or tea. The breakfast is the same daily with some slight changes. I didn't mind that because I loved it! I wish that they offered a lunch or dinner buffet option. We ended up doing room service for dinner and it was quite pricey. We did enjoy the burgers that we order. I also like how the room cleaners would clean the rooms and refill the fridge everyday. The mini bar is free and they offer soda, water, and ice tea. We enjoyed the view and everything. I just think that the people who took photos for the resort or at the resort made it look better than what I experienced. I did really enjoy it, but it looked more amazing in pictures.

What a wonderful place. Marco was our waiter and you could not ask for better. Excellent service with a smile.

Stunning!!!! Worth to stay here at least 2 days :) I just can not get over the view. ONE God beautiful creation for sure. The Alps just to die for! I just want to stare the mountain at all time. The hotel lobby and lounge are so cozy. The pool got the best view as well. We are here in the month of July, so there are no snow BUT still gorgeous mountain view. SO GREEN compare to California. Definitely no need to worry about drout here in Switzerland. We got the top floor room with stunning view, small balcony overlooking the Alps. We have two rooms. One regular room for two person (with 1 balcony ) and the other room we got the corner room. The advantage of being in the corner, you got two different view. Both just to die for. The reception desk person is so sweet and kind. She took us up to our room and very friendly. The parking is so tight. Thank God for valet parking otherwise I will not know how to park my xc90 into tight space. :) Overall, this is one best hotel we have been to in Swiss and definitely want to go back here again.

We booked several nights here to celebrate our 10 year anniversary. We were upgraded to a Junior suite with a Panoramic view of the Alps. We had a nice balcony overlooking the pool and village of Adelboden. Stunning! Our room was clean and had plenty of bathroom supplies and 2 bottles of water, also a coffee machine with cream and sugar. Housekeeping was provided daily and only one time they forgot to give us 2 bottles of daily complimentary water. Would be nice if there towels were larger and they offered more than 1 bath towel a person. I am sure I could have asked for an extra but I didn't. We had a nice surprise when returning to our room on our actual anniversary to a nice card and dessert from the staff. They do have a nice breakfast buffet daily but the only real thing that changed from day to day was the yogurt, from apricot to strawberry. It became a bit boring being there for 4 mornings. We also ate dinner there one evening. The food in the restaurant was very good but not crazy about the sharing plates, as these are more like single servings and so you really have to order many if you're hungry. The pool was amazing, I agree with another reviewer that the hotel photos are a bit misleading but if you take photos from the pool at the right angle yours will be similar. You can't say anything negative about the views from this place. The staff was great and always able to answer our questions. Lots of great things to do in this area. Parking is expensive at hotel but they have a public parking garage that is quite a bit cheaper.

I usually don't write reviews, but the terrible experience I had at this hotel makes this an exception. I booked this hotel for part of our honeymoon. I read the reviews and it looked like a great choice. Obviously, the pool looks incredible, but the photos don't show that it is now a deck overlooking other buildings. It's definitely not as pictured. That's not a big deal though. It was the "customer service" that really ruined this portion of our honeymoon. My husband and I thought it would be nice to go horseback riding in the area. So I went to the front desk in the morning and asked where we could go. They said they would make arrangements and let us know. They told us that we would be set to go at 2:00on and it was about a 20 minute drive. They said nothing about a cancellation policy. As the day went on, I began to feel like I was getting sick. I badly wanted to go and tried my best to suck it up, but by 1:30pm, I realized that it would not be the best thing. Therefore, I called the hotel and let them know that we were not going to be able to make it because I was ill. The lady on the phone said she was very appreciative that I coordinated of not just showing up. Again, nothing was mentioned about having to pay a cancellation fee. I figured if not when we first inquired about going, then at least this would have been mentioned at this time. A bit later, my husband goes to the front desk to ask a question and he was then informed by the manager that we were going to be charged a cancellation penalty. Nice of them to tell us after the fact. They didn't tell us how much it would be either. I spoke to the manager (who can clearly see that I am not feeling well), and explained the situation. She said that they are not in charge of the place and that she had no control over us being charged, but it would go on our hotel bill. If I would've made the reservations directly, we would've never been charged, but the hotel used us as their guests to take advantage of the situation and conveniently tack it on to our hotel bill. Upon check out, I noticed that the charge was the full amount. After some discussion, I was informed that the manager was in a meeting and could not discuss it with me at the moment. After some discussion with the receptionist, her colleague spoke to her and they both told me that since I was never informed of the cancellation policy that the manager would refund me a portion. But after reaching out to the manager through email, she told me that that wouldn't refund me anything. At this point, I then reached out for the stable and they told me that the hotel has known about the 100% cancellation policy for over a year. I was never told this when making the reservation, nor when cancelling. Therefore, the hotel should accept part of the responsibility. A hotel that cannot accept that they were partly at fault for an incident like this deserves less than one star. So much for customer service. Furthermore, the manager stated that "Swiss law" says that they dont have to disclose cancellation or change policies. I find that very hard to believe. What kind of business practice is that?

We had a really enjoyable experience (two nights) - friendly, helpful staff and top-notch food at reasonable prices. The spa area and swimming pools are as good, if not better, than some of the 'grand luxury' hotels - this together with the 'wellness' was a highlight. However, more attention to detail (like replacing glasses and water - and chocolates ) could be given when rooms were made up.