Wylie M.
Yelp
This was my first time at this establishment, and after reading the reviews, I was excited to try it. My boyfriend wanted to surprise me by taking me out on Valentine's Day. He made the reservation and was so excited about it that I didn't do it. Our reservation was for 5:30 PM, so we left home at 4:00 PM since we live an hour away.
When we arrived, I loved the ambiance--it was a very nice-looking place, at least from what I could tell on my way to the bathroom. However, the host staff's service was where the experience started to falter. My boyfriend reserved the only seats available at the time, which were at a high top table (something I dislike). As we walked to our seats in the bar area, he noticed we were heading to a high top and asked the host if we could get a regular table instead. Before we could reach the hostess counter, another hostess told us, "No, that's what they reserved," so we returned to the high top.
At that point, I was trying to make myself comfortable with the fact that we had to sit in the bar area. A water server brought us some water, and we began to look at the drink menu. Ten minutes later, Demetrius came to our table and asked if we would like to order an appetizer. I mentioned that we would like to order drinks first, and he said he could get those for us. Our drinks arrived about eight minutes later, but before that, another server approached us to inform us that he would be our server for the evening. Unfortunately, he never returned to our table.
Demetrius, on the other hand, was doing a great job trying to make our visit special. Twenty minutes into our experience, a booth beside us was seated, and it was clear that they were VIPs. The manager visited them three times, and multiple servers attended to their table. I even noticed another lady manager stop by as well, all while we were still waiting for our drinks. We finally received our drinks at the same time as the VIP table.
For our first visit, this place was disappointing. They did not provide any information about the restaurant, the manager never came to our table, and we didn't feel like important guests at all.
**Pros:**
- The food was great. The lobster mac and cheese was delicious, and the wagyu steak was perfect. The tenderloin and lobster tails were amazing.
- Demetrius was fantastic and funny.
- Koren was at the bar. Although she wasn't helping us, I observed her interactions with other customers, and she was incredible. There was a couple who didn't know what dessert to choose, and she surprised them with a small cheesecake because they ordered crème brûlée. That's the kind of service that keeps people coming back.
**Cons:**
- Customer service from the hostess and management was lacking.