johnsamui
Google
So the Cartford inn was recommended to us by one of our foodie friends who travels far and wide to enjoy culinary delights.|So with great anticipation4 of us booked to enjoy an evening meal.|On arrival staff were friendly greeted us and directed us to our table.|Personally I ordered braised oxtail and beef skirt in real ale suet pudding, mash, beetroot and red wine jus, whilst it was nice it was nothing special and portions quite small, see photo.|Wife ordered a Sunday roast dinner with beef, on trying to cut the beef it was of varying thicknesses and tough and chewy, we informed the waiter who asked if we wanted to change it or like to try a steak knife, we tried the steak knife but still un edible, after the knife arrived we didn’t see the waiter again until everyone had finished, all except my wife who had left 75% of the beef.|Other 2 orders placed was corn fed chicken breast which came with a croquette, and a sea bream which I think came off a daily special.|Overall the food was ok at best, portions were quite small and at the price didn’t represent good value for money, the worst part came when we got the bill, they not only had left the full cost of the beef on but had also added a 10% £15 service charge onto the bill, I questioned why I’d not seen the service charge on the menu and I was informed it was not compulsory yet they had added it to our bill.|I refused the service charge and explained calmly to the waiter that whilst it’s not his fault the beef was of poor quality or not cooked correctly I’m not passing a tip when I’m not satisfied.|We all know that on occasion things can go slightly wrong and we all accept that, but it’s how you deal with the situation that matters.