Zachery A.
Google
Disappointing Customer Service from Management Despite Great Products
I’ve always considered The Chop Shop a valuable local resource for quality meats. The butchers are knowledgeable, and the selection of fresh, well-prepared cuts has been consistently excellent in my past experiences.
Unfortunately, my most recent visit was marred by poor customer service from Rob, the general manager. He handled the pre-pickup order preparation, met us at the counter, and processed the checkout with a noticeably negative and dismissive attitude. In fact, his attitude was noticeable aggressive, for no reason. It felt unprofessional and unwelcoming—especially for a small, community-oriented business where friendly interactions usually make the experience enjoyable.
The products themselves were still top-notch, which is why I’ve shopped there before and likely will again. However, this encounter left a bad taste, and I hope the management takes feedback like this seriously to maintain the positive reputation the shop has built with its educated staff and great offerings.
To top it off, for an order of $357.52 I was doubled charged, twice. When I called and spoke specifically to Rob, he was unable to resolve nor was he helpful. I had to be on hold with my bank for over :30 minutes to resolve the issue directly, again super poor service Rob.
I’d encourage them to address this, as one rude interaction, & poor resolution, can overshadow otherwise good products. Great meat, but service matters too.