The Collective Paper Factory

The room I got was small, lack of basic amenities, and not clean. There’s no fridge and microwave in the room. Shampoo, conditioner, and lotion provided was extremely tiny and it was a used half filled shampoo from the previous person! Hair dryer was missing and I found a ball of really disgusting looking hair on my bed sheet!!! The bed and the pillows were so stiff that made my back hurt the next day. For the price I paid, which is almost 250, it is definitely not worth it!!! Staff and housekeeping need to do a better job and this place need some serious upgrades for their rooms!

Not quite sure what the negative reviews are all about - read info on the website, listen to the friendly staff at check in and all will be good. The front desk staff as well as housekeeping staff were all courteous and friendly. The room was clean and spacious, very high ceilings. The location can seem daunting to many however the subway is literally across the street and you're in Manhattan in less than 15 mins. There was a Keurig in the room, the beds were firm and clean, I appreciated the shower being in a separate room from the vanity/toilet. The hotel has a minimalist feel with an artsy vibe.

Definitely chic and old style, from the furniture to the appliances. It's really interesting how they have everything laid out in the rooms, and it's also a lovely additive that they have a safe in every room. It really gave me peace of mind knowing I could lock my things away in a safe only i could access while I stayed there. It was also very convenient that the hotel was near by many convenience stores and subway entrances within walking distance. The housekeeping for the hotel rooms were prompt and hard working, I appreciate their time. Overall, I had a great time there and service was delightful.

My partner and I were really excited to visit this hotel because it looked cute and unique. However, I think camping outside is just about as comfortable, plus it’s cheaper. We had problems with the heat not working properly although when we called before they told they have temperature control but they lied. One night was too cold and then too hot all night. It was never just right. We asked the front desk to fix it and they said they have central air for the entire floor. They said they tried to fix it but it was just as bad. So cold for hours not working and then the heat would make us sweat for hours. Very annoying. Our room also did not have any nightstands or lamps so we had to get creative and make some makeshift nightstands and use our cellphones as lamps to turn off the light to get to the bed. The floors had salt marks from snowy shoes from previous guests so we just wore our shoes in the room the whole time. It really felt like camping without the joy of being in nature as a reward. I almost wish I would have brought flip flops for the shower.

The rooms were OK to look at (a little tired and not quite as stylish as the pictures portray them), but the main downside was the bed.... I don't mind a firm bed, but this one was close to sleeping on a thin yoga mat. They really ought to put a soft topper mattress on it to give people a chance at a decent nights sleep. I was on the highway side of the building and there is some traffic noise at night and I was woken up by someone who I guess arrived or left in the middle of the night (it sounded like they were walking above my room ... but I was on the top floor). Overall a strange place. relatively cheap so perhaps you get what you pay for, but watch out for the steep "additional fees" that they charge if you book with anyone other than them. Not sure how they think it can classify as a 4 star hotel. Not sure it would rate as a 2 with an independent assessment. When I got there, it looked closed from the outside. Bar and restaurant were closed (it was 7.30pm and it wasn't open for breakfast either) so the whole lobby area (which is huge) was just a ghost town. Staff were friendly but there was just one person seemingly holding the fort at a time. If you can cope with sleeping on a solid surface (or you can bring an extra comforter) and don't mind if the hotel lacks amenities then you'd probably find this place ok. The neighbourhood is fine and it's convenient for the metro. Luckily there are restaurants within a 15 min walk and they do give you a sheet of places that deliver if you're not in a mood to go out.

This is a very cute hotel. The location is good, only about a 10 min walk to Broadway. They have a great seating area downstairs, inside and outside, along with an amazing gym facility. However, the floors are super creaky and we woke up just from the noise of people walking around outside the door and in the room next to us. It sounded like they were rustling through a paper bag in our room. The BIGGEST downfall to this hotel though (worthy of losing a star or two) is that the beds are SO UNCOMFORTABLE. My neck is still hurting two days later. I stayed here two separate weekends, and I can confidently say that the beds suck. The pillows are cheap too, and the bedding is not great either. All in all its a lovely hotel with a great vibe, but the beds would prevent me from staying again.

I love the history of the building. Aside from the fact that light slipped through the sides of the curtains, I loved the big windows in the corner room we had. The bed and pillows were okay but I find that's the case for most hotels. Plenty of restaurants and establishments to explore like the movie theater and the moving image museum.

I loved this place!!! Its a little on the pricey side but it's amazing. We were greeted by the girl at the counter, very funny. Everything there was old, like 1960s style!!! The room was huge, the bed was comfy. They have a bar, pool table, and a few other things. Don't forget to ask for a free pen!!! The rooms are decorated with abstract art, old desks and chairs. And the ceilings are extremely high. It is a little cold there.

Good price, quick walk to the subway and nice rooms. We stayed here on our recent trip to New York in March. We wanted to stay away from the city and was recommended this hotel. Overall the rooms were clean/great, the staff was friendly and accommodating and for the price it was well worth it. The only downfall was our hot water didn't work the first night and we didn't realize it until the next morning (we thought it was a fluke at night because it was so late we just took a quick cold shower) but, the front desk was SUPER accommodating. Because they didn't know what the issue with the water was, they put us in another room right away so that we could get ready and had the whole day to shift our things over. I was bummed because the first room we had looked nicer and had a few extra things, but we were compensated for the first night. (We stayed in the Loft- Totally worth it if you like more space) I also appreciated that they lock the doors later in the evening and you need your key to get in, which made me feel safer. As far as location, again there are 2 subway entrances less than a 2 minute walk away. There a small deli across the street (not open late), a Starbucks maybe a 10-15 min walk away.. and a few other shop within a mile from the hotel. If you want to take an Uber/cab - the drive into the city is maybe 15-30 minutes depending on traffic, but if you take the subway it's quick and easy. (JFK is maybe 30-45 min) Have fun!!!

If you go to the website, essentially NOTHING listed there is true once you actually get to the property. Nothing. I booked the Standard King Kitchenette. There was no "sophisticated, top-notch décor". In fact, whomever decorated the place should be fired. There was no "soothing, comfy bed". The satisfaction survey asked how I slept. Well, put it this way - I've slept on Ikea college dorm futons that were more comfortable and the pillows may have been borrowed from the local Salvation Army. Plus, we asked for a "quiet room"(which the front desk acknowledged at check-in), so they selected the one which was located next to one of the building's two elevators, with one of the building's three soda vending machines located directly outside our door. AND, to make it even better, there was this incessantly loud banging sound that resembled something similar to an old building's boiler trying to start in the winter. And the banging was constant - 24/7. So, no... we didn't sleep. There was no workspace in the room. At all. Next to the very uncomfortable bed was a light that wouldn't stay upright no matter what we did. At the very foot of the bed was a non-smart TV that stuck out of this god-awful ugly credenza that had so much dirt and dust on it we didn't even want to touch it. So that meant that the ONLY way to watch TV was you had the be lying in bed. That was your only option. But remember - the pillows sucked, so that was not exactly comfortable whatsoever. We asked for additional pillows to try and solve that dilemma and the staff made it seem like we were asking them to donate a kidney. There was a very small metal breakfast table, which was nice. And to complete the room, there was a chest of drawers that I assume they are calling "reclaimed", which is a fancy word for exactly what this looked like: They trolled the streets of New York and found it next to a dumpster. There was so much dirt (not dust...dirt) under the edges of the platform bed (...and around the edges of the room and under the curtains!), I cringed when my cell phone charger cable fell under it. The window ledge had clearly not been wiped down in weeks. And the curtains... oh god, the curtains. I don't even want to guess when the last time those were cleaned. There is a very obvious reason most hotels do not have heavy floor-to-ceiling curtains. It's because they are absolute magnets for dust, dead skin cells, dandruff, and god knows what else. The sunlight streaming through the large windows was lovely, but it was just horrific to then draw the curtains and see exactly how incredibly dirty the curtains were. It made the entire room feel that filthier. Now, let's talk about the "Kitchenette". This was simply laughable. Here's what The Paper Factory considers to be a "Kitchenette". An entire wall of completely EMPTY cabinets. A sink. A Keurig coffee machine. A mini fridge. A mini-microwave small enough it could have fit in my backpack. Two plastic plates. Two plastic bowls. Two plastic cups. And two sets of silverware. Period. No coffee mugs. No glasses. No wine glasses. No paper towel holder. No stove top. No toaster (or toaster oven). No blender. No waffle maker. No air fryer. No slow cooker. No can opener. Not even a damn corkscrew! And they allow people to stay in this hotel for up to 29 nights? We were there for 6 nights, and we were having to MacGyver everything because when we booked a "Kitchenette" we assumed it would have more than any basic hotel room you would get from literally any of the typical major hotel chains. We actually ended up just ordering essentials off of Amazon because The Paper Factory failed to meet our expectations for a Kitchenette. I am still bewildered by what, exactly, they expected anyone to put in the full wall of cabinets? Truly - I would love to know. If you are wanting hot water (perhaps for a shower... I know, grand idea!), you had better get comfortable beforehand. We actually timed it one morning. It took from 6:03am-6:17am to finally get WARM water... not even HOT water. Therefore, if you ever hear that NYC is running out of water, you can look directly to The Paper Factory as the culprit. One of the towels they gave us had the word "FRANKLIN" written on it in black sharpie marker (see pic) .... and it looked like it had been there a while (several washings). Do they get their towels used? WHAT IS UP WITH THAT?? So... more lies on the website: (https://www.thecollective.com/locations/paper-factory) The gym is NOT 24/7. As soon as you check in, they give you a flyer which clearly states that the gym is open 6am-10pm. The hotel is NOT ADA accessible. There is no "elevator" at the entrance. Nope, it was "under maintenance" the entire time we were there, and the "maintenance" sign had so much dust/dirt on it, it looked like it had been there FOREVER. I have more to post, so I will post a 2nd review. Especially concerning the $23 per day facility fee. WHICH GETS YOU NOTHING!!!

If having more hotels in Queens means places like the Paper Factory, then I'm all for it. As of the posting of this review, their cumulative 3 star rating is higher than almost any major hotel in all of the borough, which is saying something. If there is any hope in saving folks from staying in less stellar options (#1) and shaking the image of drab accommodations such as the drab hotels near the airports in Elmhurst or Jamaica (#2), then it's places like this that really need a hard look. In terms of mid-tier hotel properties, I think the rooms here are solid at $125-200 (#3) a night but have seen parts of the place get worn out quickly. Hopefully the change in management will be able to get maintenance and restore the quality of some of these rooms. If I could also stress: upgrade that WiFi. The common areas of the hotel are where I'm most impressed. In addition to a fun outdoor area, they have parts of the lobby that are perfect for special events. The restaurant space is ideal in all ways and I like the kitchy, modern decor. It makes super ideal for non-hotel guests to find a spot to hangout in throughout the hotel. Lastly, it might not be in Manhattan (don't worry, tourists) it's still right next to a subway stop and in LIC. This is an ideal location with proximity to Manhattan and western Queens, despite not being the sexiest surroundings. ____________ (#1) I'm looking at you, Woodside Motor Inn: https://www.yelp.com/biz/woodside-motor-inn-woodside (#2) They were bad even before "Coming to America" came out. (#3) Varies completely of course.

Hello, I had a reservation at the Collective Paper Factory about a week ago. As a breast cancer survivor, I was sooooo happy to be able to use my miles and afford to take my son to NYC. I understood they didn't have a restaurant but I didn't expect to not be able to control my heat and the shower to be cold. I complained twice. The first time the front desk agent said she would send someone up. I came back and it was still too hot in the room. The front desk told me that I will have to open the window at this point and she would let the manager know. I came down to check out and she said the hotel basically was like they can't do anything to fix the head and they would not be at least comping my resort fee. She said I could contact the manager and AA vacations. She gave me the email and I emailed her twice and I was ignored. I have filed the complaint with AA vacations and they were not helpful because they said the hotel was ignoring their emails as well. They pretty much told me there was nothing they could do. Then I asked for a manager (Hector) and he agreed to call the hotel for me and the hotel lied and said they never got a complaint from me and they would not be giving me a refund. Hector told me there was nothing he could do. I let Hector know this is disgusting and you know they are lying bc I have proof that I complained two times and I sent two emails. I sent the emails to Hector but he pretty much let me know if they don't agree, I will get nothing. I have stayed at dozens of hotels and never once have a hotel not agreed to give me a partial refund let alone ALL of it for the way I have been treated. I am so disgusted that the Colletective Paper Factory lied like this. I assumed American Airlines would have my back and I am so hurt to see that you don't.

I've stayed here several times. Do not book here. This is a fraudulent business! Maybe a criminal front for something. They charged my credit card $1075 just this week, almost a year after I stayed there . I called the number listed here and on the hotel website and someone just answers, says they went out of business, and hangs up

This has been by far the worst hotel experience I had. Hotel: No where on the website states that there is no AC in the building because the building is old. There were no available portable fans. The room was hot and I couldn't enjoy my stay. This is insane that a hotel that charge over $230/a night would have this much issues. Then the elevator was not working and has to bring the baggage by the stairs. Customer service: The front desk guy was awful and rude. He is there just for the paycheck and has no custom service skills. He has a bad attitude and annoyed at my logical question of why the hotel was not working properly. Manager: Th manager was as bad as the guy in the front desk. She was aggressive and poor at managing complaints. I have not met anyone with such low leadership and customer service skills. How she got that job, who knows? But for what they are charging a nignt, they need to get new management. The place was boring and didn't offer anything to make me want to stay. I ended up leaving and requested a refund. This completely was inconvenient as I was celebrating a special occasion. Redund issues: I had to call my chase to help me get my money back as I wachargedge twice. I eventually got my money thanks to the credit card claim. I would not recommend this hotel. Is a SCAM. Not worth the $$$.

Let's start with the aesthetic of the hotel. The rooms and decor are really weird. This is not a 4 star hotel. I would call this a motel, but I don't want to offends motels. As soon as we entered the room we saw a cockroach. We complained to the staff and were given a room on a higher floor. The room has no visible bugs, but had strange noises coming from the pipes in the middle of the night. Let's move on to the bed. The bed is super uncomfortable and they only give you 2 pillows that are too hard. You might as well sleep on the floor. Please do yourself a favor and do not come here.

When we travel to New York, we love to stay at the paper factory. We have stayed twice. The furniture and ambiance is very pleasing and stylish. There is a restaurant by the entrance that is temporarily closed but they have buffet style breakfast till 10:30. There is a little shop inside that sells pastries and coffee till 11am then opens again at 3 for small meals/snacks/beer/wine. There is also small activities like a cool chess table to use in the lobby. The rooms are quite simple but very pleasurable. No mini fridge or microwaves in the basic rooms but the beds are cozy and the room is stylish.

One of my favorite hotels I've ever stayed at! It has been a few years, but I had to make a last minute hotel booking when I was coming out to visit a friend in NY (before I life's in NY) and her place got swarmed with bed bugs that week - yikes! So I had to make a reservation for a hotel that was reasonably affordable in the middle of summer with like two or three days notice - definitely a challenge in NYC. Ended up booking at the Paper Factory because its prices were reasonable last minute, I loved the history of its location, and the decor seemed so cute and kitschy. At the time, I had never been anywhere in Queens so first off it was really cool to open my eyes to something other than Manhattan. It's located in a cute area of town with lots of bars and restaurants but also within a block or the subway to take you into the city, so great location and a really easy commute into Manhattan. The decor of the hotel is adorable - I love all the books, the telephone booths, the random vintage car - just a lot of vintagey, kitschy pieces throughout the lobby and common areas that really add to the aesthetic. They also have an outdoor area with games. The beds were comfortable and the rooms were cute, and decently sized for a New York hotel room. I recommend this place all the time to my friends looking to come to NY, especially if they are concerned with Manhattan prices or just looking for an experience outside of the classic NY tourist type trip. I'd even be down to staycation here sometime now that I'm a local!

Nice hotel room. Had a bigger room. Was clean. It wasn't that expensive for a night. Nice front desk staff. Not bad. Was a last minute booking

I sent this email the the company two weeks ago. They have not responded. Everyone was complaining about the same things at check-out. I'm not sure how they can operate with any self-respect knowingly misleading consumers. "I wanted to take a moment to share with you our experience at your hotel on October 4th. Not only did we feel mislead by your advertisement, we were unable to sleep to do the pipes and construction. We were told at check-out that we would be refunded. We were not. After reaching out to your hotel directly we were told no refund would be given. Before moving forward with the credit card company in requesting a charge back, I wanted to make sure you were aware of how significantly different our experience was from your advertisement. I was incredibly hopeful that this experience would be unique in a positive way; however, this was the worst hotel experience I have ever had. Upon arrival there was no signage above the door as advertised, your handicap ramp was out of service, and entrance to the facility required carry luggage up a flight of stairs. We walked into a construction zone decorated with hazard tape and potted plants. No one greeted us and the hotel looked abandoned. We saw movement in the corner and assumed it was a hotel associate. We proceeded with check-in. To our surprise the services advertised online were "under construction", "being revamped", or simply out of order. No WiFi information was provided and when we went to the front desk to ask for it, no one was to be found. We booked this hotel because it advertised a bar and restaurant. We had flown 8 hours from Paris and wanted to have a drink with a family member who was also in NYC. Upon arrival the front desk associate said "the bar is closed due to rain, we only had 3 people there so he closed". I was shocked at how unprofessional the representative was and how acceptable it seemed for a business to simply not render the services advertised. We expressed how we felt to the front desk associate who let us know we could write a review about it. The experience continued to disappoint. The beds were not only uncomfortable and lacked basic bedding, they were dirty and disgusting. We called hotels tonight to express our dissatisfaction. We literally had a better sleeping experience on an airplane than at your facility. I have attached photos of the pubic hairs on the bed. I woke up covered in bites on my arms and ankles. The bedding was three sheets and a cheap fleece blanket. The entire night we were woken up from our sleep by the screaming sounds coming from the pipes. It is unacceptable to advertise as a boutique resort and charge for the service of providing a place to sleep when patrons can not do so. Your hotel falsely advertised the services you were to render, even charging a resort fee. At best, I would describe your hotel as fraudulent. Attached you will find photos and videos representing our experience. 1. The facility was not ADA compliant nor wheelchair accessible upon our arrival. 2. The facility was dirty, dusty, and cluttered with construction workers, raw materials, and garbage. 3. The advertised amenities were not in service. 4. The door to our bathroom was broken and I was unable to lock the bathroom door for privacy. 5. The sink and toilets did not drain properly. 6. The loud sounds of the piping made sleeping impossible. 7. The beds lacked comforters, were cheap and uncomfortable. We could feel the springs. The beds were covered in pubic hairs. 8. There was no WiFi available to us. "

The housekeeping staff deserve a monetary raise or bonus, this hotel was clean clean clean. All day the hotel was being cleaned and if there was an issue with the room or if we were low on room essentials (toilet tissue, bedsheets) they quickly assisted with it. I liked that the hotel had a room downstairs with ping pong, it gave guest something to do if they were pretty settled in for the night. There's a big space that looks like a restaurant but there's no restaurant? The first room we were in was very big and had really high ceilings, it would get really humid and the windows would sweat a lot. The second room we were in was smaller, cozier and had a nicely decorated wide shower, could fit three adults lol The room key didn't work a few times, but no big deal There was no carpet in the rooms which was great! After we checked out we noticed extra fees! We absolutely did not like the extra charges, a resort fee: $26.39 per night, its not like guests received complimentary breakfast or anything extra. ( if we knew this we wouldn't have stayed for an entire week)

Stayed in a single room with a king sized bed. I stayed here in 2015 and remember it being an excellent hotel. The quality has really gone down hill. Now, it's an absolute scam. To start, I was charged $200.00 after my stay because I didn't "checkout properly" - even though the front desk clearly had a drop zone for 1. Uncomfortable bedding. The pillows were wafer thin, the mattresses hard as stone, and only came with a couple thin covers 2. Unreliable WiFi. It didn't work half the time I was there. I know the password was correct because it eventually connected but their wifi constantly went down. 3. Horrible elevator situation. It seems like there's one elevator for the whole building and it moves excruciatingly slow. 4. Dysfunctional room keys. The key to my room deactivated for no apparent reason, forcing me to use the slow elevator to return to the lobby and get a new key, which *also* didn't work, so I had to wait for staff to bring a new key to my room. Took me 25 minutes to get in my room.

First of all the elevator did not work and had to use the stairs to get our luggage and ourselves in. The front door was locked because it was late and they kinda just stared at us for a bit. Nothing was exciting about the inside. No bar, no restaurant, not lovey at all. Our toilet quit flushing and one morning we had to use the lobby bathrooms. Housekeeping was excellent! They gave us like 4 different quotas for our hotel stay and didn't explain our charge. When we called to ask about a $300+ charge they said that was for the first night. We thought the quote they gave us was the total but apparently not. Not much to do close by, too much walking and things too far for us.

Cute and clean. The staff is cool! Wish the bar and restaurant were open, or that we were notified that they were closed but no big deal. Only thing that sucks is there no late nights eats close by. And they have so many Random fees. Otherwise, I'd def stay here again.

Oh, The Paper Factory! What a darling hotel. Stayed here while in New York on business at the recommendation of a NY resident & native, and was not disappointed! I loved everything about this place! The staff was extremely friendly and accommodating every day of my stay, and even gave me this cute complimentary bathrobe and slipper set! I stayed in one of the lofts, and the view was absolutely amazing. So were the amenities. There's also a lot to do in the area (although not particularly walking distance), and the hotel staff will be more than happy to point you in the right direction. There are 2 or 3 subway stations in a 5 minute walk or less. You also have to stop by the bar downstairs and chat with the lovely Rachel! She is so extremely fun & pleasant, and I really enjoyed meeting her. If fate were to ever bring me back this way, I would definitely love to stay here again!

Came here through the hoteltonight app because it was the cheapest hotel I could find on MLK weekend. While I was truly wowed by the decor, I cannot say that this hotel gave me the best experience. As I've mentioned in previous reviews, my only really important criteria for hotels is cleanliness and this hotel did not satisfy my one requirement. When I first checked in, I was placed in a room on the fifth floor. The view was pretty nice, but I found a weird white powder on the bathroom sink and the sheets had stains on them. I asked for a switch and I was then placed on the third floor. Again, there was a strange white powder on the sink counter and there were 2 hairs on my pillow. Very turned off! The staff was also not very friendly or accommodating and seemed to not like being at the hotel. Whenever they said they would bring something up, it took over 30 minutes. The one really cool thing about this hotel, however, is the decor. It's honestly beautiful and there are so many cool decorations (moped, telephone booth, etc.). There is a lot of attention to detail and even the stairways have decorations. There are also a lot of cool things to do in the lobby such as shuffleboard, ping pong, chess, etc. I really wish that the rest of the hotel matched up to its decor.

This is a beautiful space in Long Island City and wonderful service and spaces. We were escaping our apartment in the middle of the night because there was a problem with Con Ed and we lacked energy or drinkable water. They were so accommodating and understanding. It was super comfortable and wonderful amenities - such as a recreation room with a ping pong table and shuffle board, a restaurant (although it was temporarily closed due to COVID19 and more. We loved it and would go there for a weekend just for a break.

We got a good sized room with a view. The price was right for what we got. Would come back but adjust expectations. It's not some corporate hotel. They do have elevators for ADA compliance. But the front entrance has stairs. The art and decorations are nice and modern. The water pressure is ok. The products are better than average. The sheets weren't the nicest. I am spoiled and thought it had mediocre thread count. The mattress didn't do me any favors but was clean and not horrible. No fancy pillow-topped beds. If you paid for breakfast, you go to the coffee bar and have a few things to pick from. Drink, fruit, baked good. Again average. Price was good and the pickings are slim in Queens/Long Island City...

if you are ever unfortunate enough to try and plan an event of any significance at this hotel with their "event planner/senior sales manager" Hanny Lim, i am sorry that you have met possibly the most incompetent human being ever. you know when you have to enumerate questions in an email because u know that person can't be trusted to read the whole thing? well u can try that but Hanny Lim will still only respond to like 2 questions out of 6. ¯\_(ツ)_/¯ Here is the email I promised her I'd post bc u can only be polite for so long before u become petty: Hanny, let's be clear. It is not a misunderstanding if you purposefully withheld information. If you had the venue booked in APRIL for the date and room I requested, November 7, then you had SIX separate opportunities to inform me that it was unavailable: 1. My initial private event inquiry where I asked about both November 6 and November 7. 2. Aug 3 site visit 3. Aug 9 when I emailed and said I wanted nov 7 not the 6th, 4. a SECOND time on Aug 9 when YOU emailed to confirm the date, 5. sept 3 when I emailed you about the contract, 6. september 8 when I emailed you AGAIN about your complete lack of response Does this list make you seem forthcoming or remotely competent? In between all that time, I sent emails, made phone calls to the hotel, asked for a way to contact you directly and you completely ignored me- to the point where I had to reach out to the hotel manager and your head office. How embarrassing for you that your are so wholly incapable of performing your job functions. Even though November 6 isn't an issue and I could tell all my vendors and guests that the date has changed, I would never ever want to work with someone so unresponsive and unprofessional. I knew from our first emails when we had to email 4/5 times just to settle in the end on the time and date that I had suggested in the first place, that you would be a pain to work with. Obviously you have lost this client, and any others who may search your name or venue because I will be posting this exact email for everyone to read- including your London office. And of course all of our guests and their guests will be informed of your utter incompetency by name.

Well appointed room, we really liked room 327. The room was clean and had everything we needed. I absolutely loved the bed, I emailed after our stay to ask who made it, but no one responded back. The front desk staff were not friendly, but I guess that's NYC for you. The breakfast that was included was yogurt and muffins. It was the only let down. We would stay again, book directly with them for the lowest rate.

I stayed here three years ago and it was great but the hotel is in serious decline. I remember the rooms being very clean last time, but this time around there were clumps of hair in the bathroom and the bed was only half made. When I alerted the front desk to this, they brought us sheets and we had to make the bed ourselves. I get that Covid has shut down the restaurant and bar, but that wasn't disclosed when I booked the room. In my opinion, that should have lowered room rate significantly. The water pressure is a joke. I don't recall the water barely trickling out of the shower head the last time I stayed at the hotel. Overall, a very bad experience this time.

This was my second stay at the Paper Factory Hotel, the first time for work and the most recent for mother/daughter weekend in NY. I LOVE the stylish/funky decor both in the lobby and the rooms. The rooms are actually pretty roomy (especially for NYC), with high ceilings and lots of windows. We stayed in the deluxe queen and if was perfect for the 4 of us - 1 queen, 1 king, a fold out couch, desk, refrigerator, and microwave. The front desk staff and the manager were all great during our entire stay. My daughter had left a stuffed animal in her bed and the cleaning staff accidentally picked it up with the bedding to be laundered (it was white, just like the sheets). When we called the front desk and the manager immediately called the laundry company. They found the stuffed animal, but it had gone through the laundry and wasn't looking too good, so the PFH manager went to a toy store and bought a replacement and had it for my daughter when we got back that night - AMAZING service. Although the hotel is not within walking distance of much, you can take a 5 min. Uber ride to some of the best Greek food in NY, or jump on the subway (across the street from the hotel front door) and be in Manhattan in 10-15 min.

Some of my relatives came here when we visited NYC and we want to send a shout out to the super awesome folks that work at the front desk for being super patient and accommodating with extra towels, toiletries and giving us directions to an awesome Thai place that the locals love! The hotel itself is very eclectic and has a Rock n Roll vibe to it. I did read on trip advisor that some people thought the hotel was noisy and the rooms lack sound proofing but my relatives didn't complain so that's a good thing...it's also really close to the subway so you can hop on it go anywhere in the city...

The visual decor of the hotel was a nice change from standard hotels. I found the hotel very cute for the short amount of time that I was there. Both persons at the check in counter were very pleasant and informative, answered any questions I had and were very welcoming, the hotel was very clean and quiet. The courtyard area was quite charming as well as the common areas, the bar was closed for Covid, but I can imagine would be a very nice place to grab a drink. There wasn't much of a view from the rooms on the 5th floor , but that has nothing to do with the service. I can agree that the bed was kind of stiff, but I'm not sure that would be a reason to deduct a star. I hope I have a chance to experience the hotel in full splendor once Covid is regulated, but it was great.

Came here on Friday evening for a drink while waiting for the table at Astoria Seafood. It's quiet at Dining side...wonder what happened?! Only 2-3 tables dined there. As for the drinks we got were all delicious :)

This is a budget motel trying to masquerade as a hip luxury hotel. It's got a super weird vibe that I was not into at all. The bed was a hard mattress on a platform frame with only two very soft small pillows. You can hear everything your neighbors are doing, and everything on the street as well. I ended up staying overnights with a friend

We ended up booking a night at the Paper Factory Hotel after some last minute changes to our flights out of LGA. It certainly is an odd location but conveniently located close to the airport with a few great restaurants nearby. If you're looking to step out of the hotel and do a lot of sightseeing then you will most definitely be disappointed, it's what I would refer to as a utilitarian neighborhood. The hotel itself is decorated it what I would call hipster Millennial meets Restoration Hardware. It's quite beautiful inside and the rooms certainly look unique compared to what you would traditionally find. The ceilings in the rooms are quite tall, and between that and the concrete floors I though for sure it would be loud at night but the concrete must be several meters thick because we never heard another soul all night long. The bathroom was clean, the room spacious, and well priced. Overall a winner for what it was. If you're ever pressed to stay by LGA, definitely consider this place.

Before booking I was reading reviews and worried about booking here. I am so happy I did! Check in was quick and simple! Our room didn't have a fridge however within minutes upon request someone brought a fridge to our room! The hotel was absolutely adorable so chic and trendy! I didn't give this hotel five stars because the bed was really uncomfortable and the tv was small. Overall the location is amazing! Easy street parking right across the street and 15 to the heart of nyc via subway! Def recommend!!

Poor desk service - rude, unmasked personnel. No housekeeping service for our entire visit although requested. Room cold - no heating option in mid-October. Only decaf for Keurig. Cost above average - unwarranted price. First negative review ever.

This isn't my first time staying at this hotel , in fact I was so pleased from my first stay , I decided to come back , but it wasn't the same vibe as my first trip , and I'm sad to say it wasn't the best the second time around !! I checked in without a problem , but as soon as I got to my room , the heat from the room was like a smack in the face , I immediately turn on the air but it felt like it wasn't doing much , , the room was much smaller then I expected from my last stay , and I went to put away my things and sat on the bed and it felt like a rock ! And the pillows they had on the bed were two different pillows like one was from another room , I walked into the bathroom were it didn't seem like it was clean and with soap scum on the sink , I just took a towel and wiped it up , and just said to myself it's alright, I called down to the front desk and requested a extra pillow just because there was two of us in that room and just wanted to be comfortable I couldn't sleep through the night because it got so hot in the room , like if the air was shut off , the next day I woke up sore from the bed and just didn't want to make a big deal about it and went about my day , I came back to find my room wasn't clean and the room hot !! And this time I called down to the front desk and they replied with "our cleaning team doesn't clean after a certain hour " and said ok that's fine , but what about this heat , they replied with the temperature in the room from my screen says it's working ! To my reply was "it's like a sauna in my room , can you please fix it ! NOTHING WAS DONE !! In total I spent 4 days here and only once my room was clean , and the AC was never fixed !! The staff was friendly but I don't think there was much they could do that was in there control , it's just unfortunate that people like myself and others that stay here pay a good money end up having a good or bad stay , and for the price of what we spend the service and level of comfort should be outstanding!! So if anything I think this hotel should step it up and do a little better , I'm gonna end this by saying the hotel is very beautiful, the style of it is very in trend and location is great as well , very convenient to the subways and good places to eat !! I will definitely love to return , but hopefully by my third stay the hotel management will step it up and listen to it's paying customers and make it better for the future guest of "the collective paper factory hotel" ... I know I probably won't hear back from them and I'm sorry about this review , but I'm only being honest and next time I hope it will be much better !!

Perhaps this place has not recovered from the early years of the pandemic, but our experience has been totally lacking. Uncomfortable bed, poor quality bedding, inability to control room temperature (which was inexplicably hot in early spring when outdoor temps were chilly), zero housekeeping during our stay, and unresponsive staff. We called the front desk on day 2 for additional pillows - there were only two flat and lumpy ones on our bed - and they said they'd bring more, but they never showed up. I tried calling again the next day, but no one answered the phone at all. Later when I went to the front desk to ask directly, I never got to speak with any staff because they were arguing with a guest whose dry cleaning they had lost. I attended meetings in the meeting rooms off the lobby, one of which is glassed-in and looks nice but had no heat, on a 35° day, so attendees had to retrieve coats and blankets in order to endure. The lobby vibe is cute but I cannot recommend staying here at all.

Sorry, but this is truly a two star hotel. We stayed for Valentines Day thinking that we would have a warm and romantic time, but this was very much more like a factory than a hotel. Zero carpeting or rugs in the room which made the concrete floor super uncomfortable for getting out of bed or the shower. The lighting is basically cheap LED and made it impossible to properly see and get ready with makeup etc. The mattress was hard and they gave us only two pancake pillows and only one washcloth. The TV was 32"... so small and we ended up skipping our planned late night movie. Worst was waking up at 5am sweating so much and saw the room was 77 degrees! The thermostat didn't work and, after calling the front desk, they informed us that the hotel can only run air conditioning OR heat! So, didn't work- we were told to open the window which made the sleepless night a bit cooler but we heard all of the cars and people on the street. I'd say to seriously spend a bit more and go somewhere comfortable. Not sure why they can't or aren't offering any food, breakfast, drinks? But this felt like a real let down and a budget/last minute stay at best.

Too bad we only had time to sleep in the hotel as a lot of non-New Yonkers do but would have loved to spend time in the hotel itself. The design was warm and "feel at home" like and the rooms were very clean. I don't know what those other reviewers were smoking at that time. I expected and dreaded those supposed paper thin walls' noses to kick in and there wasn't a peep and we were there when the place was fully booked. My only complaint is their 1 Ply tissue paper in the toilet. Hate those. Housekeeping took awhile, most likely from being fully booked. Our room was done at around 3 o'clock. The 24 hour gym was clean and empty as heck all the time we were there. Overall, loved the experience and wouldn't hesitate to go back again!

The overall feel of this vintage London inspired hotel is so dope. The restaurant downstairs was fabulous, along with the bar The rooms have an industrial, cool, city vibe. The location is also super close to the train. A few blocks away from a quick ride into manhattan. The staff was also extremely accommodating. We had to leave early because of a snow storm and they completely refunded us for the night we didn't stay. Definitely recommend this place! UPDATE: I've since been here, as recently as 2019, and it's totally different. The new establishment totally killed the cool industrial vibe. The interior design that was once so incredibly appealing about this hotel is no more. So you might as well stay wherever.

This place boasts about sanitizing but there was dust and cups left over from the previous guests stay. My boyfriend and I stayed and then got charged for red paint on sporadic spots on the room that wasn't caused by us. Even though I have proof of one of the spots having the paint from a picture when I first arrived. Had guest services argue that their team inspects thoroughly yet fails to clean under the bed and charge for paint damage that two very short guests wouldn't be able to do. Second time here, and definitely not coming back for the third. Do yourself a favor and find another hotel to book at because Paper Collective Factory isn't it, and even if you tell them you did not put paint on the very high door way, you'll still be responsible for the damage. The management is asking why we didn't say anything to front desk, that they always ask how the stay was, but neither me or my boyfriend received that. Just drop your key card and leave. Also during a time of COVID, why would I expose myself to being in front of people more to complain about small mistakes like that. This stay really went from oh they're trying their best to "we will charge you for our shortcomings". Not sanitized properly, you will get argued back for not saying something to management immediately especially if we're checking in at 7pm. Charged for damage that was not caused by us even with proof, then have that proof argued that "oh we charged you for something else" and just straight sleezy. Refusing to refund the incidental but saying they won't challenge a chargeback. The reception desk is not welcoming. It's basically a motel masquerading as a hotel. Edit: take a look at all the one star reviews, looks like we weren't the only ones with similar issues of extra charging. Avoid this place, will be making sure anyone I know never goes here.

Cafe prices are really nice. I just walking from outside just for study and the waiters welcomed me really kindly.

First time coming here on a random note. I tried there cheeseburger which has feta cheese and spicy potato wedges it was decent. Pricy on the other hand but I would Come here to try something different.

Our Wedding October 13, 2018 My husband and I were searching for a Hotel to dress and take pictures on our Wedding day in our Hometown of Long Island City. He and I had gone to several hotels and looked no further when we walked into the Paper Factory Hotel. Gal, the owner gave us a tour of the hotel. We fell in love with the original decor and character of the Penthouse, Manhattan Loft and wonderful staff . The staff is always pleasant and make you feel at home. Marijana the hotel manager made arrangements for us to stay at a discounted rate to experience the hotel last summer and we absolutely enjoyed it. Events, restaurant, common areas, views, rooms and atmosphere are always GREAT. For our wedding we went from booking two rooms to booking five rooms in the hotel. Each and every staff member, (they all are great for fear we'd leave someone out we didn't add names) always super helpful each and every time. When I got there the night before the wedding, a beautiful arrangement of roses on the bed like a fairy tale. I felt like a princess. We had a great time with our families. The penthouse was beautiful and large enough to accommodate our large bridal party on our special day. We took pictures in the rooms which were nothing short of amazing views of New York City and Long Island City. We also took pictures in the common grounds both inside and outside the hotel. We've only seen a handful of pictures and they are AWESOME. We Recommend the Paper Factory for events, vacation, or just a weekend away from home. It's convenient to the City three train stops and your in Manhattan. Thank you for you helping making our Wedding Weekend Spectacular! We can't wait to come back! Celeste and Claudio

Paper Factory has a lot going for it....cool decor, good location, easy access to the subway, competitive rates....Despite those amenities, there are some important aspects missing- 1- Paper thin walls....Place sounds like it's still a factory. We had neighbors who had a LOUD morning 7am call to another country every day of our 4 day stay. Pretty annoying. 2- Vent issue- Possibly this contributed to the above issue, but when they had pizza, we smelled it. When they had shish kebab, same....Had to air the place out 3- Bed....not very comfy. Pillows were great though. 4- Front desk- staff seemed impersonal, a little like they were at a WeWork, instead of a trendy hotel. 5- Elevator....It's slow and industrial. And the lighting is perfect for a Batman movie Overall- a cool place, though still under construction. It's competition is a place like the Arlo- budget, boutique hotels geared towards millennials or hipsters on a budget. 3.5 stars

I had some hotel points to use up before the end of June, so given that I am not going anywhere this summer, I decided to try the Paper Factory, which is within 15 minutes walk from home. LOCATION The hotel is located just off Northern Blvd, but finding the hotel, even for a long time Astorian, like myself, was not as easy as expected. Walking from Broadway to 37th Avenue -getting there took about 15 minutes, but because of all the construction, and the large footprint of Kaufman Astoria particularly blocking off 36th street, several detours were needed. The hotel is not clearly marked. Furthermore, Long Island City, though being rezoned is still industrial and much of it is not very attractive to walk around especially at night. WHERE TO EAT -note their restaurant is closed for fine dining and dinner To go to a good restaurant you will need to walk at least to 36th Avenue, and at night this is not always a pleasant experience. Most of the good restaurants are located further west and require a short walk. I bring this point up, as their dining area for dinner is closed and is only partially offset by a snack bar which is not very fulfilling. I ended up eating crackers, cheese and a small turkey sandwich. In the morning you will get a buffet breakfast with the basics. Though I am a local and some of the restaurants are a few blocks from where I live, it was surreal listening to foreign tourists ask for directions to the nearest restaurant. AMENITIES and ROOM The lobby and front desk area have lots of glitzy sometimes kitschy artwork with British telephone boxes scattered around. Outside there is an old delivery cart, and you will recognize many artifacts from the past. There are several theme rooms, one with a shuffleboard games room The ELEVATOR is also kitschy, and one of them had peeling wall paper-see photo. I was located on the 5th Floor. For some reason, possibly aesthetics, the halls are dark and someone with low vision could trip and fall. My room was straight out of the past. No central lighting and hard to use light fixtures. The shower room is separated from the toilet. My bed was raised, and if I didn't have shoes, I would have kept banging my toes. Overall - if you want to spend time here, this is really a quick stay hotel. Room rates are very comparable elsewhere, even in parts of Manhattan. PROS 1) Convenient to NYC -two or three stops by train 2) Free wifi 3) Comfortable large rooms 4) Two minutes walk to M and R subway, and 5 mins to Queensboro Plaza (N, W and 7) 5) Within walking distance of Kaufman Astoria studios 6) Friendly staff -best part of the stay. CONS 1) The rooms need central lighting and a more breezy ambiance 2) Hallways are dark and it can feel like walking around a ghost factory 3) There are hidden charges $150 for incidentals -this should only be charged when leaving, not held up front 4) There is a resort fee for basic things like water and small services like newspaper delivery. If you book through hotels.com or Expedia this is not advertised up front. $20.00 5) At night the area can be a little creepy given how industrial the location is and I would not go out to restaurants at that time. Bottomline, order food. Or buy it before heading back to the hotel. 6) Room views can be depressing 7) Until the dining area is repaired, a proper food counter, not a snack bar would be help-don't assume that visitors will want to venture out in an industrial area at night 8) The hotel entrance is not clearly marked and not ADA compliant -there is no one to great you at the entrance Would I go back? I need to think about that a little bit more before I make a decision. For me, the jury is still out!

I'm not sure why El Mundo doesn't have its own Yelp page, but my review is written solely based upon my wonderful experience going to the restaurant for drinks and apps. We had the ceviche and an order of delicious empanadas. Both were excellent. Presentation and taste of the ceviche were great and the empanadas were bursting with flavor. My girlfriend was drinking the Malbec and I tried a Brazilian beer that came in a very large bottle and was quite delicious. The decor is quite nice and makes you feel as though you're not surrounded by bland industrial-style buildings and warehouses that have been converted into residences. The service was exceptional - polite, attentive, accommodating, professional. Highly recommend this place and I look forward to returning for a full meal.

Been here twice. Willing to return because of few reasons: I love how they're so close to the metro station, their interiors, and friendly staffs. First time the staff had upgraded our room to a Manhattan loft. It was during winter time, and the room would never get warmer... but I still enjoyed the experience because the staffs tried their best to accommodate our needs. Second time we stayed at the first floor standard kitchenette room, thinking that first floor would not be an issue. Well, we didn't have much problems, but the bathroom smelled....like a sewer.... not to an extreme like 'oh my can't stay here' but every time I stepped into the bathroom I realized I did not want to breathe as much as I could. And the bed would make squeaky noise every time I moved. But despite of all of these, I am willing to come back, try them at least one more time. Love how it's a little distant from Manhattan but still close to the metro station, and it was easier to find a cheaper parking lot near LIC.

It's always fun to stay in a trendy place when in NYC, but that novelty wears off when comfort takes a backseat to appearance. The beds are so uncomfortable, that alone is a reason not to stay here again. We usually stay at other hotels in LIC and decided to try something new and fun, but we won't stay again. Distressed furniture and polished concrete floors is not worth waking up with a stiff back and hip due to hard mattress. Most hotels now provide several pillows so you can choose a firmness or use them all. PF only leaves 2 very soft pillows so when 2 people share a bed you get what you get, which happens to be very soft pillows. Keurig machines in the room is a nice touch, that is lost when adding powdered creamer. Also, sound transfers between the bathroom walls. By itself not a huge concern but the little things start to add up. This review makes me feel very prissy. I grew up staying in $45 motel rooms, so compared to those this place is nice. But there are so many options in LIC for the same price or better and their beds are so comfortable and don't feel like you're staying at a $45 motel.

The only thing that I enjoyed about this Hotel was the decor & that is the ONLY reason I am giving it two stars. I am a Photographer, so was drawn to the vibe & the interior design, beyond that, I would definitely NOT recommend this Hotel to actually stay in. I wish I had just come here to take photos, as I live in Manhattan & thought this would be a nice Staycation, it WASN'T. Customer Service def. needs improvement. The bed was hard as a rock (and not in a good kind of way.) There was a rain shower head in the bathroom, but you couldn't move it, which made it a bit difficult to shower. Like many others have posted, it was noisy & I was on the top floor! It was freezing in my room & when I called down to the Front Desk to explain the thermostat wasn't working, the receptionist treated me like I was an idiot. Her response was to "turn it up." Really? And in case for some reason my photos of the dirty housekeeping carts are removed, they were on every floor (there's only 5), from the time I checked in, to when I checked out. They were filthy & they should not have been left out at all for guests to see. They were not trash bins. I won't be recommending this Hotel to friends who come to the city often, nor will I ever return & I take lots of staycations.

Thoughts on our stay? Meh. Booked a week long stay super excited for the Paper Factory, it seemed so cool from their photos and social media but the excitement ended as soon as we arrived. They're in the midst of construction so there's no lobby, no restaurant, no room service, no rooftop, no gym, the outdoor bar wasn't opening until later in the week. So what were we paying an arm and a leg for? Super hard mattress and squeaky old floors? It was super underwhelming and we asked if we could check out early. The people at the front desk were actually very nice and helped us check out earlier than excepted. It costs $145 to cancel early. I'm sure when construction is finished and everything is open that it'll be a cool boutique hotel, but there is nothing special about this place now. Super disappointed. We walked 8 blocks over to the Boro Hotel where we got a studio room with balcony, bathtub and all the amenities Paper Factory Hotel was missing for less than what we paid for at PFH. My suggestion, book at the Boro Hotel instead.

This hotel has so much potential, but the present renovations are awful and noisy. Gym is not open 24 hours as claimed on the website. The rooms are very cute though. The staff was very pleasant; however, I left something in the room and when I called about it, I was told there was nothing there. That was disappointing.

Not what I consider a hotel by the traditional definition. After flying for nearly six hours I expected a late night menu / room service. I was sadly disappointed. And then to find there is no mini-bar or even a concession area in the massively large lobby is just unacceptable. Add that to the fact that when I called down to ask how to switch the heater - in late April - over to AC, I was told it is only the one setting at a time... I then said ok, switch on the AC... front desk says they can't do that. The room is sparsely decorated; spare me the "but it's so trendy" excuse. The pillows were terrible. Stay somewhere else and avoid the let down.

My stay at the paper factory hotel was excellent. Clean, quiet even though there is construction going on nearby. Friendly staff that went out of there way to make me feel at home. Decor has an amazing rustic vintage feel to it. Spent some time taking photos of the interior items which are from the early to middle 20th century.