Mike G.
Yelp
Unacceptable Service on Mother's Day - Will Not Return
We came here for Mother's Day with my wife and two young kids, and the experience was a complete letdown. While we were seated quickly around 3:30 PM, we sat for nearly 10 minutes before anyone even greeted us. From there, the service only got worse.
Our server repeatedly told us it was "Mother's Day and it's busy" as if that excused the lack of basic service. That's not an excuse--if you're going to accept Mother's Day reservations, you should be prepared to serve customers properly.
We asked for straws for our kids twice and never got them--I had to get up and get them myself. Same with a spoon for my daughter's pasta. The server accidentally kicked her high chair at one point and didn't even offer an apology.
By the time they finally took our order, it was just past 4 PM and we were told we couldn't order off the main menu anymore--only the prix fixe, which didn't even have a chicken entrée. Then came dessert, and we were told they were out of everything, while other tables around us continued receiving theirs. When we questioned it, the server said she "had no idea" and just assumed they were out. Then, as we were finally getting ready to leave after waiting 20 minutes just to close out, she magically brought one over and tried to say it was "on her"--even though it was already part of the menu we paid for.
The food itself was mediocre at best--nothing memorable or worth the hassle. Between the dismissive attitude, poor service, and overall disorganization, this was not the special Mother's Day experience we were hoping for. We will not be returning.