Whitney C.
Yelp
As a COVID bride, my husband and I have had to make a lot of concessions along the way to make our day go off without a hitch, and to make sure our guests were safe and socially distanced.
I suppose this was one of the experiences I didn't expect to fall to pieces. I spoke with Kelly, the manager, well in advance of our big day, mostly to keep her updated during the planning process, although this was supposed to simply be a weekend for us to share together at a local hotel as newlyweds.
I wanted to help make our first night at the hotel special by planning a surprise for my hubby, by having our caterer deliver our first meal together as a couple. In addition, I arranged with the manager to have the inside of our room decorated with tea lights and flowers to make it look romantic and I'd pay for the additional cost (we opted for a suite with a dining area). Mostly, since we weren't sure we'd even end up having a reception, I wanted to at least make a memory together of our first night.
I coordinated between the hotel and the caterer to arrange everything, including access to our room to set everything up.
Unfortunately, this didn't pan out. When we came into the room, it was nice, but nothing had been done. I suppose had I known this was going to fall through in advance, I'd have asked someone from the bridal party to still set stuff up.
I ended up calling the manager later myself, since I had no idea what had happened, and checked in with her - apparently there had been an emergency at another property. I can understand that stuff happens, I wish I had received a call or heads up, or that she had delegated decorating the room to another staff member.
First world problems, I know. I didn't have any expectations beyond what we had arranged, and I'm hoping this comes off as a bridezilla by any means. I guess I was hoping after that it fell through, that they would have tried to reach out by touching base with us the next day, either a phone call or someone knocking on our door to make us feel welcome and appreciated and to offer an apology.
After a disappointing experience overall, we decided to trek back home in the early evening. I sent the manager an email expressing our disappointment, and letting her know we were checking out early and let them know we aren't asking for a refund, given the economic setbacks.
Thankfully, she offered not to charge us for the time we weren't spending in our room for the weekend, regardless, but I doubt we would go back.