C C.
Yelp
Horrific Accusatory Combative Heartless Staff
Allison V, Sabrina along with Derek that are the staff at this coffee shop treated me like I was a stealing criminal harassing me in front of my children & other consumers. They were way out of line and over the top. I stepped inside with my two toddlers and two ladies, after four people walked out. As I was standing inside with my two girls, I began to put their sweaters on, it was a chilly day. My husband had just passed me their jackets that he grabbed from our truck. The male employee Derek starts screaming, "4 at a time and the rest need to get outside." My husband left immediately to be respectful of their rules. It was understandable it's a tiny place. I asked Derek if it's okay to finish putting my daughter's sweaters on. Derek said, "yes, after you do that YOU can pay for the merchandise YOU stole." I looked up at him and said, what are you talking about? Derek along with others continued falsely accusing me in front of my daughters saying I stole water. I said I have no idea what you're talking about. I'm trying to put their sweaters on to get outside & even offered for them to search my bag to prove a point. Then Allison started screaming again at me to get outside dismissing me, harshly hushing me up, and wouldn't let me get an answer as to why I was being accused. She wouldn't let me ask questions in my defensive and continued to demand me to get out then resolve it, dismissing me. The fridge was never once opened. If they had checked the camera footage they would have seen what a ridiculous accusation they made. I told my daughters to go standby the water which in my daughter's eyes was the "fridge", because that's where their water was stored. They waited there for 2 seconds as I quickly grabbed their sweaters from my husband at coffee shops door two steps away from their "water fridge" & began putting their sweaters on them. I have no clue what was going through that employees mind. Any of their minds for that matter. It is bizarre considering my two arms were being used to put my daughter's sweaters on their bodies. I don't have a 3rd or 4th arm/hand to open the fridge door & steal a water. I'm not an octopus or a magician. It wasn't physically possible for me to do what I was being slandered for. That's why i'm flabbergasted, hurt, & really don't know what gave them that impression. I'm in shock they started yelling, screaming, & accusing me in front of others customers, & my children. Along with treating me poorly telling me to get outside when I quite literally had done nothing wrong & had stolen nothing. When I called to get the owners name I hung up & was going to wait, but then Sabrina the supervisor calls my phone back & I answer to her yelling & harassing me at the top of her lungs adding in threats. I will press charges on her. She refused to give me the owner of the coffee shops information. I called the police & made them aware of what transpired. I will be taking further legal action for the defamation mistreatment I endured on Easter Sunday in front of my children. The slander & false accusation I received from this place was extreme when they had no reasonable trustworthy information, or be sufficient, in themselves, to affirm a belief, that a crime was being committed. They were heartless, delusional, unprofessional, & disrespectful people. Allison literally told me no one cares when I tried calling to let them know their employee misheard & misjudged this hurtful situation. It was completely unnecessary. You do not want to support a place like this. They lack morals and ethics. Most importantly common decency and kindness. The fact that they accused someone of stealing that they had no proof of stealing is beyond me. This place should be shut down if they don't replace the staff. What a sad vile environment to have in such a beautiful town. The saddest part was when we walked out, my 6 year old daughter said, "mom you never even said anything about grabbing water." She was as confused as I was. I can't believe my 5 and 6 year daughters had to witness ill-treatment and outrage from a coffee staff.
I'm genuinely curious to see the character of the owner in the way they respond to this review. How they handle or resolve this situation will speak volumes. I pray for their sake they investigate the facts, look up camera footage, hear how their staff shouted at me & handle disciplinary action accordingly. Staff can't hold their composure & they become deregulated, explosive, unethical, & rude in front of children.
They handled and misjudged the situation to the highest extremity for no reason & were proof-less. I hope they feel remorse for the emotional distress they caused from their foul behavior.
It's UNACCEPTABLE!
In a world where you can be anything, be kind.
A Kelcie C. Just message me asking to take down the review...iyiyiyi