Tae G.
Yelp
I'm beyond pissed at the level of fu*kery I recently experienced. Others and I have spent a good penny supporting this establishment to date. We've watched PPV boxing, other sports, brought out-of-state guests, watched live bands plays & never paid for tables or entry. EVER!!
I made reservations on Jan. 5th to celebrate my birthday/Super Bowl (2/11). I called last Sat. to confirm. Shelly informed me that managers were meeting to decide if tables would be sold. I was asked to call back when a general manager was in. On Sun I spoke to Kenny. He ASSURED me my reservation would be honored.
On Mon eve., Cori called. She quoted the price of a table, ~$200. Nope! She seemed a bit upset because Kenny didn't consult with her before "misinforming" me about my FREE reservation. Not my problem. Cori asked if I was interested in paying 1/2 price if it was approved. Again, NO! Why should I when it was FEEE to reserve a table on Jan 5th!! She said she'd call right back and never did.
On Tues, I received a cancellation text. I called Cori and got no answer. So I began expressing how upset I was via text.
First, management had an entire year, even months, to plan for this game. They did not. They could and SHOULD have honored all previously made reservations as a gesture of integrity. They would NOT! ZERO flyers were posted on social media about Super Bowl Sunday until Tuesday, well after my reservation was canceled and 30 minutes before I called Cori. Still, ZERO advertisements mentioned anything about purchasing tables.
This is a perfect example of greed and low class business practices. Management would rather gain a few extra dollars for a once a year event than keep 6 customers who have lucrative jobs, returning to their establishment. My text was very clear that I would post a negative review with screenshots, names, and dates to show how this establishment lacked professionalism and did NOT stand on business.
Icing on the cake: after all of my texts, Cori called to tell me that MY reserved table was no longer available. They would "accommodate" my friends and me BUT we'd have to come at 3pm instead of 3:30. Laughable! How about "accommodate " the party they sold the table to at the last minute. I was no longer interested in spending my money here or bringing in anyone else's. And MY people wonder why WE don't support them!! Smh