Heather S.
Yelp
This was our first time at Easy Otter and there was so much to love.
The most important thing to me is food, and it was incredible. I'm a fiend for fried pickles and these were the best I've had. The batter was crispy and flavorful, like a tempura but lighter, and it didn't slide off. The ranch was the good stuff and not out of a bottle. We ordered chicken in the Nashville hot style; it was rich with flavor and it brought the heat. We joke that mayonnaise is "Salem hot sauce" so finding hot chicken that lives up to the name was a thrill.
Another thrill: two kinds of chicken. My husband got the breast tenders he prefers, and I was able to get boneless thighs, which is my favorite piece on the bird.
You can tell they take care with their food because of things like the quality ingredients, but the technique is so solid! Fried foods are a thing of beauty when done correctly: making sure the pickles are dry before battering, frying at the perfect temperature, and keeping the batter ratio right. No unbattered chicken bits fried to inedible toughness, no bare-gummy-stuck-together pickles, no huge clods of breading hiding uncooked food. It's all done properly.
(It's always a good sign when there is a limited menu, too. Places with a nin-page menu might let you order braised moose, but what you're getting is a mystery package from the freezer. A limited but well-rehearsed repertoire is a sign of quality.)
Ambiance is perfect for me, because I love otters, whimsy, and references from the early years of The Simpsons. It's hard to explain why so many little touches made me laugh (a menu item called the Canyonero, or sauce description about eight spices -- some of them have to be duplicates!) but if you know, you know.
There was also a small vase of fresh flowers on each table. For a lot of people, that's a shrug. But the miniature bouquets seemed hand-arranged and had a couple of unusual stems with a variety of market blooms. It matters. The building itself is like many other retail spaces, and this one is nicely personalized with whimsical otter-art and creative decor. But fresh flowers enliven the table and feed the eye before the food arrives. Such touches show care and earnest effort, sending the message that someone works in this space with love, and is thinking about your experience.
Beer selection works for me -- I had an Ecotopia (Santiam Brewing), which is a reliable standard -- and this is another area where quality control is everything. Maybe a sports bar can have 40 taps and be diligent with hygiene and temperature, but I would rather open a fresh can than have a flat or funky draft.
(They also serve Coke! For those of us who die a little when we hear "Is Pepsi All Right?", this is a gold star. Southern food goes hand in hand with Coca-Cola.)
Service was fast and friendly. There was a hitch with one of our entrees and they handled it flawlessly. Lots of places will greet you walking in, but they said goodbye as we left, and that made me feel well hosted and welcome to come back.
Things I didn't love as much:
* you order at the counter and seat yourself. It's efficient, especially for the space, and I would probably run things the same way, but it's not my favorite system.
* huge appetizer portions. That sounds like a hidden flex, but I don't want to have to choose between apps and dessert. I didn't get to try the beignets!
* no salt on the table. Sign of a quality joint, I know, and the seasoning was perfect for my husband, but a I like a last-minute salting. Sue me.
* garlic fries were tasty but what my eye told me was a lavish heap of fried garlic was actually buttery bread crumbs that were not too garlicky. This might be the Southern influence (or serving a local palate that doesn't want extreme flavors) but I personally like a vampire-slaying level of garlic that laughs in the face of Altoids. I can see why they wouldn't want a palate-wrecker in the appetizer menu but I was hoping for a lot of fried or minced raw garlic (not "jarlic"). Now I know.
And I will definitely be back. Might order delivery sometime, but I love that place. And I can't wait to try the fresh Berry White beignets.