anamaria P.
Google
A reservation was made for 12 people. The person in charge of reservations could not accommodate a single reservation for 12, but instead would make two reservations for 6 people each. That sounded perfectly fine.
We arrived last night with our full group of 12 at the reserved time. We provided both reservation confirmations and were told we needed to wait because the restaurant was “extremely busy” and that they would let us know when our tables were ready. That already raised a red flag. If reservations are made days in advance and the restaurant operates by reservation only, how are the tables not ready at the scheduled time?
About 10 minutes later, we were told we could enter. To our surprise, the restaurant was almost completely empty—two people at the bar and one table with three men. That was it.
The two reserved tables were placed separately. Considering we were a group of 12 with two reservations of 6, it would be logical to seat us together. We had to request this, and although the restaurant was empty, they gave us some pushback before finally accommodating us.
When we sat down, the tables already had water glasses served. Personally, I find it very unprofessional to arrive at a restaurant and find water that has already been sitting there, with no idea how long it had been or who may have touched it.
Then came the menus. They were paper sheets, stained, torn, and folded. This was very disappointing for a restaurant that presents itself online as an upscale, high-expectation establishment.
Now, let’s talk about the dress code. The website clearly states elegant/business attire and lists what is not allowed. However, we saw people walking in wearing Christmas T-shirts, Christmas jackets, flip-flops, and very casual clothing. They advertise a dress code, but clearly do not enforce it.
As for the food and drinks—the cocktails are extremely overpriced. There was only one bartender, and it took an excessive amount of time for drinks to arrive. For the price, the cocktails were not even served as full glasses.
One table ordered food first. Three people ordered the steak and fries, which comes with churros and ice cream. When the second table of six tried to order the same dish, they were told there were only three left. This is unacceptable. Going to a restaurant and being told that an advertised dish is almost unavailable is a terrible experience. In the end, the steak and fries had to be shared so everyone could at least try it.
By 9:30 PM, the live jazz music never happened. The website clearly advertises live jazz on Fridays and Saturdays, which was one of the main reasons we chose this restaurant to celebrate my friend’s birthday—he loves jazz. This was another major disappointment.
No one was able to order a second cocktail because it would take over 30 minutes for each drink to arrive, one at a time. Overall, the experience was horrible. Way too expensive for what the restaurant actually offers.
To make matters worse, the churros and ice cream that came with the steak and fries were never served. We only noticed when the bill arrived, and we had to ask for them to go.
In short, everything advertised on their website is misleading. They use fancy words to describe an “exclusive” and “unique” experience, but the reality is far from that. Unprofessional staff, dirty and torn paper menus, limited food availability, excessive delays, no live music, and a very high bill at the end.
This is one of the worst restaurant experiences I’ve had. If I could give zero stars, I would—but unfortunately, one star is the lowest option, and that’s all they deserve.