Ginger S.
Yelp
I really wish I could say something nice about this cookie place, but after having two pretty rude encounters with the same employee, I'm done. I was in town for a big convention and decided to treat myself to something sweet at the famous 4th Street Cookie place in Reading Terminal. They were advertising cookies for $1 since they were getting close to closing, which sounded perfect!
As I was looking at the cookies, the guy behind the counter suddenly yelled, "The line starts here! You need to form a line!" I get that it was busy, but it felt really rude, especially since there were a bunch of us standing there, and we were all minorities. It just rubbed me the wrong way.
The next day, I thought I'd give it another shot and head back for those $1 cookies to treat some service industry friends I'd be meeting later. When I got there, it was after 5 PM, and I remembered seeing a review on TripAdvisor that mentioned the $1 deal at that time. So, I asked the same guy about it, and he snickered as if it was outrageous that I'd ask. His tone was super off-putting! I decided to wait anyway, but then I noticed he was all smiles when a white man came in behind me. He asked him what he wanted with a pleasant tone.
I'm not saying he's outright racist, but the difference in how he treated us was hard to ignore. It just felt unnecessary for him to be rude, especially when I was only asking about cookies!
He happened to be getting a sandwhich at the turkey place and the female behind the counter asked how his day was. He just shrugged and said, "Meehh." Soooo I bought the guy his sandwich just to be nice, but he didn't seem to care at all. Yes the same guy who was rude to me two times in a row !!! He didn't even apologies or say thank you after he knew I bought his sandhwich!
I really hope he reads this review and takes it to heart. A little kindness goes a long way, especially for people just trying to ask simple questions about cookies!