Stan H.
Yelp
Rating this for ViP experience I paid. Speakers block sitting in box 2 somewhat . These should be giveaway seats for a radio show, not charging people. (Box 1 is even worse and it seems they at least try to block this off or save it for staff who work there.) Tried the Sichuan chicken and just no. Almost all flour and bad quality chicken. Not that I should've been expecting anything good. Take this off the menu please. No salads. There was a box with a better view and no one was there and a lady wouldn't let me and my friend stay there. When she left, we went back to those seats. It isn't like anyone else was using this box and we obviously paid for a box already. To add, the "box" isn't like those theater boxes where you have walls surrounding you. But if you have the walls, then someone's view might be obstructed, etc. It is a slightly bigger area w a table and then you might share with two other random people.
The lighting effects and sound are done excellently at Philly Fillmore.
A poster fell from the top level toward a security guard and he couldn't understand that it was my poster until a fellow concert attendee was nice enough to hand it to me. Typical of a concert venue to have multiple tickets packages and they don't sync well w each other. TicketMaster and CapitalOne are related to this particular packages situation. So, while this isn't on the Fillmore itself, this typical potentially discombobulating situation for any concerts sours the experience.
I had one ticket to get VIP items and it came with a GA admission. I had to get a separate special ticket to get the VIP box seat as they didn't seem to sell it directly from the venue this go-around. Once the GA admission is scanned, it can't be transferred over. Typical process, but not cool. This situation happened because I couldn't figure out how to access the box seat ticket because it was not a user friendly process. I even tried to prepare to access the ticket beforehand, and had attempted to call so and so beforehand to have both tickets show up in the Ticketmaster app. I wasn't able to get a hold of TicketMaster at all and had to figure out on my own that I had to access both tickets separately and one of them in a discombobulating way. While this isn't totally part of the Fillmore directly, it's all related enough and part of the experience to mention.
Everyone has a life outside of this. I have to go through all this to look for hard to find codes to scan in when an approval process for showing e-mails to mitigate these kind of situations should be in place instead. Every concert venue should have much more leverage to mitigate things like this and not be held to these ridiculous "rules" that don't consider context and support the customers who run into these issues because of bad, un-synced programming.
It's kind of hard to fake this stuff, and if someone is going to pay extra money for this and that, the process should be easier to access this and that honestly. It should not be such a stressful experience.
Alcohol is sub par at most. Hit up Philly Distillery first if you can.
Part of the experience was that it felt like when I wanted to pay more for a particular show, the more I got felt like cutting corners and a bit of a "gotcha" experience rather than this is quality, cool, and you pay more but it is worth the extra money.
There was the superfan waiting around outside who didn't have VIP, but apparently wanted to give something to the artist and traveled to a number of shows. There was a couple sitting next to me in my VIP box. Would've been nice to establish a potential social connection, and it would've positively affected my experience here, but that is not on the Fillmore and not to be expected unfortunately.
Staff is friendly despite all the above but just a disappointing experience. I don't truly feel ViP, just "here" and too much so.
Even if such things for this or that don't fall under the Fillmore or so and so, it all adds up and matters.