Darrell Strohmenger
Google
As someone who attends 15-20 concerts a year, the Fillmore ranks in my top 5 venues.
Lets start with things that are done well:
-check in is usually pretty fast and easy. Even for sold out shows, i feel like the line moves well. And they do very well at communicating VIP/Fast Pass directions.
-the in venue food and drink options...amazing. This isnt concession nachos and hot dogs. This is made to order stuff, and well worth it.
-the staff is top tier. I've done VIP events with early access. The staff is always friendly, welcoming and communicates directions well. And its clear safety is a huge priority for the guests. The security team at the front of the stage is also top notch. Theres about 3-4 i see every show and they're great at their jobs, engage with fans in friendly conversation and between sets, pass out water during the hotter months.
-the sound and view are always great, i've never had a complaint here.
For opportunities, theres just 2 things I didnt really like:
-the stage seems small, and limited for bigger acts. And going to the show itself, you may not notice, but for example, a recent Trivium/Bullet for My Valentine show, I saw at The Fillmore, and then when I saw them on the same tour again at Wind Creek in Bethlehem, there were screens and stage items that werent set up at the Fillmore. Again, not the worst, and had I not seen them twice, I wouldnt have known, but its a quirk i watch for now.
-merch stand location. They do well by making the line go towards the stage, and the exit of the stand go straight to the doors, but the location and set up of the line puts the stand around a corner, and you cant really see the merch until you're at the counter buying. Again, not something world ending, but i feel bad because im not always ready when i get to the counter and feel like im holding people up. It may have been a band specific thing, but Spiritbox used a QR code to view merch even further back in the line. If they just did this with photos of the merch stand at a venue level, this could make it easier.