Whitney H.
Yelp
As I was eating my food, I noticed a long black hair in the dressing. I called Four Way to speak with a manager and the young lady told me to hold. I stayed on hold for 19 minutes before arriving to the restaurant. When I walked through the door, the young lady at the front counter and male sales associate greeted me and asked how they could help, however, I insisted on speaking with the manager. While standing at the front counter, the young man attempted to retrieve the manager. He pointed in my direction to let her know that I was the customer that had called. She looked at me and continued with her conversation. When she finally finished, she walked over to the young lady at the front counter and asked her what the problem was, and the young lady expressed to her that I'd been waiting to speak with her. The manager then turns to me with a dull look and says nothing!!! At that point, I was frustrated. She didn't acknowledge me by greeting, she just stared at me blankly. I began to explain to the manager that there was a black, very long, visible hair in my food. I too let her know that I was disappointed as I have eaten there several times in the past. She told me that she didn't know how the hair could've gotten in my food because the staff wear knitted caps. No apology, only discrediting that there was in fact hair in my food. Appallingly, she (the manager) calls the staff from the KITCHEN to tell them to come to the FRONT of the restaurant to prove to me that they have on the knitted caps. I then walked away before the staff could get to the front. I get in my car and the manager still pursued me by FOLLOWING me outside to my car with her kitchen crew to prove that they wore the knitted caps (only two of several had the caps on). The hair in the food, the manager's unempathetic response, and the harassing behavior were all HIGHLY UNACCEPTABLE AND INAPPROPRIATE!! I will never return.