The Ice Cream Factory

I loved the amazing selection of homemade ice cream and sorbet flavors they have here. They’re so generous with samples, you can try them all! And the staff is super friendly and helpful. Oh, and if you can’t decide between two flavors, they even offer split scoops!

Glad to hear that The Frieze is back in its original professional, clean, and friendly staffed ownership. The flavors are so creamy and delicious, especially Cookies & Cream and Butter Pecan !! Sam is amazing and knows great customer service. I will be back again soon.

Amazing ice cream and very friendly customer service! He explained how the ice creams are made, the ingredients and recommended flavours that work great together! Just fantastic and worth the visit!

The flavors were basic and the scoops were the size of a golf ball. The picture you see is supposed to be 2 scoops. I barely ate any before taking the pic. My choice was butter pecan. The sugar cones were made fresh but very thin. Had to ask for a cup to put my cone inside. The cone was good so 2 stars is given. Don't look for any big scoops here. The trip is not worth it or the $7 they charged. If you're hot and need something cool, 7-11 will show more love than this place.

I never write reviews but I was shocked to see low ratings. This is literally the best ice cream in Miami, i crave it all the time 😍😍 so fresh, big selection of flavors, it’s just so gooood!!

Such a great ice cream shop. Absolutely delicious and the friendliest owner. Thanks for all the great recommendations!

SUPER disappointed in this place! My parents flew in to visit me here in Miami Beach and I took them here for ice cream. To say I was disappointed is an understatement! WAY OVERPRICED, and the serving size was laughable! My pictures attached was a regular cup and over $7!! I got more ice cream on my two sample spoons that I tried before picking my flavors. I even asked the man working, “Wait, THIS is $7?” If I wasn’t in utter disbelief, I would’ve told them to keep it! It wasn’t even a full ice cream scoop. I’ve never seen something so ridiculous in my life. $25 later for 3 cups that looked like this.. Never again!

I’ve been coming here for a while and i’m really enjoying this new staff. Particularly, the boy with brown curly hair and glasses. He’s very pleasant and genuine. really enjoy coming here.

I was in the mood for ice cream and had recently heard the Ice Cream Factory had recently opened in Lincoln Road. It's quite bare inside in terms of decor but was excited to try the ice cream. I ordered one scoop of cookies and cream and one of peanut butter. The cookies and cream was the better of the two and was pretty creamy. Staff was nice and friendly!

Friendly and knowledgeable staff... quick service. This is a small walk-in ice cream shop with counter service. They have good variety of ice cream, gelato and sorbet. The ice cream base does not use corn syrup! (I have an allergy.) Today I had a very thick chocolate shake... so delicious, with an incredible dark chocolate flavor. The owner told me the chocolate is sourced from Europe. I'll definitely be back... just a block off Lincoln Road.

Great selection of delicious ice cream. Friendly and patient service. Love the almond joy ice cream. We will be back to try the rest soon.

every time i go in this place, they say they havent filled the soft serve machine yet? Not matter how late in the day I go - this is the third time its happened. Not sure if staff is just not being proactive or what??