Mark M.
Yelp
Before I booked a reservation here, I thoroughly read about all the pros and cons of the Georgetown Inn and, to my eternal shame, I stayed here anyway. What a mistake. Yes, it's nice to be able to stay at a place in central Georgetown that's close to the University. Yes, it's nice to stay at a place that has the Daily Grill downstairs just off the lobby so that food and beverages are taken care of. But no, it's not nice to stay at a place that has obviously skimped on so many basic improvements over the years that guests like me are offended by staying here. This is an independent hotel that has coasted on its reputation and routinely agonizes and antagonizes its guests because of its lack of basic amenities.
The Georgetown Inn looks great from the outside, but is falling apart internally.
I booked five nights here as part of Georgetown University's "Parents Weekend." Not only does the Georgetown Inn not have a Georgetown University rate, but it jacks up the prices of its rooms by at least $100/night during events like this. I was robbed.
I had an inclination that things would not go well here when, on the morning of my late-night check in after a cross-country flight, I called the front desk to reconfirm my reservations for an Executive King room in a quiet part of the hotel and to request additional clothes hangers be supplied in the closets before our arrival. The hapless front desk clerk told me that she was unable to provide extra clothes hangers to an "empty room" prior to arrival but that this could be addressed when we checked in. When I pointed out that we would be arriving close to midnight, i.e. when housekeeping services were not available, I was assured that this would not be a problem. What a joke!
When we arrived, things started to unravel immediately. The "Executive King" room I had booked was room # 501. The bed was smaller than a queen. It was tiny and uncomfortable. The room was broiling hot and the air conditioning/heating HVAC was ineffective. The more we tried to cool the room down by turning the controller to "cool" and "high" the more the unit rattled, at times uncontrollably loud. Sleep was not possible that night. Despite my advance request, there were no additional clothes hangers in the room. We called down to the front desk. Unfortunately, the phone in our room #501 was labeled #502 and when the front desk called back, we couldn't hear them and they couldn't hear us. I went out into the hallway, found the housekeeping room next door unlocked and took lots of clothes hangers from there into our room. (I'm sorry, Georgetown Inn: do not say it's not possible to handle this simple request in advance.) So upon check in, our room was miserably hot, the air conditioning didn't work, and the windows which are clearly marked "Do Not Open" are impossible to open. We sweated through an uncomfortable night without sleep.
The next morning, we switched rooms to #407. Thank god, it was a real King Bed as advertised. But the air conditioning/heating system still didn't work and continued to pump out hot and stuffy air. We complained to the front desk. Maintenance "fixed" the problem by turning off the heating/system and opening the windows to let some fresh air in. Very, very lame. (Oh, by the way, the windows in this hotel are like guillotines. Impossible to open, but it you attempt to slide them apart, be very, very careful or you risk losing fingers. ) It was still a better room, but anything facing the front of the hotel and Wisconsin Avenue is going to get blasted by street noise. The "Five Guys" hamburger restaurant directly across the street blasted loud music until 1AM, buses started running at 5:30AM and construction started directly across the street at 6AM. Unbelievable. Remember my incorrectly-labeled phone from my previous room? This room's phone....the phone for room #407, was labeled 502. Not only is this inexcusable, it's a safety hazard.
Then there was the issue of our room door in #407. It didn't work. It often took twenty or thirty swipes of our key card to unlock the door each and every time we tried. (Security said this was caused by my placing our room key card in my wallet next to our credit cards!) but this happened repeatedly with newly-issued room key cards supplied by the front desk. At one point, the door lock stopped working entirely, and wouldn't lock at all as we tried to leave the room. We called down to the front desk on our cellphones because of the inability of the room phone to work properly and security once again told us it was our fault. Very lame.
Overall, the rooms are oddly shaped. The bathrooms are tiny and just plain weird. The toilet is extremely low. Maintenance has not put a high priority on the bathrooms.
The staff (mostly) tries hard and means well. But they are in over their heads. They can't possibly help guests enjoy their stay when the deck is stacked against them like this.
It would take an act of god to get me to stay here again.