The Grand by SkyCity

The valet guy at the front was polite and presented himself immaculately. The staff and the front desk were knowledgeable and quick to get us checked in. The room was very nice and tidy. A stunning harbour view. The curtains are thick and block out the light well in the morning. Most comfortable hotel bed and pillow. We were gifted a bottle of wine for our anniversary stay, a completely unexpected luxurious gesture that made our stay even more exciting. Weirdly the toilet roll holder is the opposite direction so the roll flies off every time you use it! And the cups don't fit into the espresso machine spot, too big. Our spa experience was bad... an adult-only spa area would've made a romantic stay much more pleasant. There were at least 8 kids in the lap pool (1 foot from the spa) every time we went to the spa, it was noisy and they jumped and splashed everywhere... kids and babies were in the spa pool too... NOT a peaceful/relaxing experience at all. The gym has great facilities including a step machine. The casino for evening entertainment was wonderful, we could have a drink there, a late-night snack and safely return to our room.

My partner and I booked a 3-night stay to celebrate my 50th in a deluxe suite in April and decided to extend our stay by one night. Upon check-in on 26 June, the extra night’s booking could not be found under either of our names, so we were advised by the front desk to rebook online. On 29 June, when requesting a spare key, I was told we had two rooms booked and paid for. This was concerning, as we had only booked one suite. After speaking with Mel, it became apparent the second booking had a slight misspelling of my partner’s name, which had led to the confusion.||||Although I requested a follow-up call from the reservations manager, no one contacted me. The issue was not just about the payment but the lack of clarity and communication, which could have been resolved promptly at check-in.||||Additionally, the suite had a kitchen sink but no plug. We requested one on 26 June but never received it, despite multiple staff entering the room to inspect the sink. This was a basic amenity that should not have required repeated follow-up.||||Considering we dined at several of the hotel’s premium venues as well as the east day spa during our stay and paid for a deluxe suite, I expected better service. We have stayed at the Grand multiple times in the past, but this experience may prompt us to consider other accommodation options in the future.||||||Nearby activities||The restaurants were the best part very attentive and great food also delicious cocktails at Metita and Masu.||||Noteworthy details||Perhaps look at changing dish brushes regularly for hygiene purposes. Also I don't want to single out the person but a staff member knocked and did not wait for a answer, I went to check the door and they had come in unfortunately I was in my nightie so covered up if staff can knock and wait or perhaps ring the room it would prevent awkward moments such as this one.

We got a great deal for the hotels 20th birthday. The suite we choose was spacious and clean. The staff were frienfly and helpful. The lap pool, spa pool, and sauna were great and in good condition. Nice buffet breakfast . Good weekend away in the city

First stay at this hotel, and mostly enjoyable. Clean and spacious rooms, although the carpet is starting to look a bit tired. Duvet on the bed was rather thin, although maybe that’s personal preference.|Good space to do some work. Bathroom was tidy and clean, however single-use shower gels etc get a big no from me. It’s 2025. Think of the environment please - better for the hotel image/brand also

This hotel truly epitomizes luxury and is well worth every penny! It boasts a clean pool, sauna, and spa pool. I've enjoyed the best breakfast here compared to other hotels I've stayed at in New Zealand; it's not inexpensive but absolutely worth it! The rooms are modern, clean, organized, and practical—this hotel truly embodies a nice vacation for anyone!

Honestly, it's not worth the money. The Grand is marketed as one of the more upmarket hotels in the city, but it's actually pretty average. We booked a room for our wedding night. The room was fine, pretty standard for a hotel room - nothing special. Staff were not very welcoming. We got breakfast in the morning, and I don't think anyone spoke to us or even acknowledged us. We're also still waiting on the refund for the money they held for the room - this was about a month ago now. They also tried to charge us for both breakfasts (which were included with the room) then one breakfast (because apparently we only booked the room for one) - which I confirmed was not the case. There are far better and more affordable hotels in the city that I will be using next time I'm in the city.

I had an exceptional experience at the hotel thanks to Jessica at the front desk. She was kind, professional, and always ready to help. Check-in was smooth and easy, and she gave great advice about places to visit nearby. I also want to thank the staff member who delivered my room service. Unfortunately, I didn’t catch her name, but she was very polite and brought everything quickly and with a smile. Everything else is perfect as well - food, beverage, facilities. Definitely the top class hotel in Auckland. The staff’s attention to detail and excellent service will be the reasons I would recommend this hotel to others. Thanks again to your outstanding service.

Great accomodating staff, great location and we even got a complimentary upgrade on arrival. Room was great had an awesome view of the harbour and the sky tower. Valet parking and baggage drop was a breeze. Some small wear and tear in the room which was only minor. Look forward to staying here again

Great value for the price! Super conveniently located and amazing staff. It's also so clean and really nice. The pool, sauna, and hot tub are fantastic. The gym has a great variety of weights and machines (cardio and strength). Loved this place and would definitely stay again!!

Pray that you don't get a noisy neighbor, because staff won't do anything about it. I called and told them a summary of what I heard and told them it was above us, they asked what room number it was.... Which I said I guessed was 100 more than ours... You guys don't know the numbering of your own hotel? Nothing ever changed regarding the production of noises Im guessing they were waiting for someone else to argue as well. Hope it wasn't a domestic violence case. Other than that I enjoyed our stay, friendly in person contact with employees, valet (extra charges, but better than parking yourself because this was a flat charge all day whereas the other was each time you took out your vehicle), location was very good as it felt in the middle of everything we went to, lobby was nice other than all the noise being produced by construction. It was better than what the Hilton looked like, which is where I wanted to stay, but not near as cool as the park Hyatt looked. Those other 2 had inflated prices months ago I'm guessing due to the world cup, but now that we're here their prices were way cheaper.... Oh well.

We stayed three nights and was notified the staff was short-handed and would not be doing housekeeping unless we called. We did call and they promptly came and restocked and did the necessities. We ate the morning breakfast in the restaurant and the choices were delicious and had wonderful service.

This reminded me of a Hyatt with modern room touches. The desk staff were professional and our room was clean. We slept well on the king bed. Had to check out a USB charger from the desk as ours didn't fit. Then we discovered two USB ports on the clock. Breakfast buffet was excellent. Great location downtown and across the street from the SkyCity casino.

Meh Super grateful my room was available for early check in Great location Great bathroom Bed was ok Lights are not enough- too dim everywhere Had to turn tv off by pressing a button behind it? Weird. Had to individually turn off desk lights all over room Great staff No breakfast included

My husband and I stayed here on the last night of our honeymoon and we were very impressed with the beautiful hotel, the luxury of the room, and the quality of the restaurants. The entrance and front lobby are grand and gorgeous. With a long marble check in desk and statement floral arrangements, it makes quite the first impression. We arrived late after a long day and we were greeted by a friendly face and shown immediately to our room. As soon as we stepped in and I saw the luxurious bathroom, a huge fluffy king bed, and expansive windows with a view of the city, I immediately chastised my husband for splurging. I was very surprised to find out how affordable the room actually was considering the quality we were enjoying. The bathroom had a beautiful modern appeal with both a shower and a separate tub accented with recessed lighting. The bed had soft clean linens and puffy pillows. The room was very comfortable and felt exceptionally lovely after a long trip of airbnbs. We ate in a couple of the restaurants in the hotel and were very impressed with both the quality of the meals and their knowledge of gluten free. The access to the casino across the road via the skyway is also convenient for late night eats. Additionally, the service we received by all of the hotel staff was excellent. They even stored our bags for us so we could enjoy a walk in downtown before departure. Overall we had a lovely stay and will certainly frequent again the next time we find ourselves in Auckland, which can't happen soon enough!

Nice hotel in good location. We walked to restaurants, saw the harbor, and took the tourist bus around town. The hotel felt cavernous and cold. Rooms were nice, generic upscale hotel. But not a place I wanted to linger.

Arrived at the hotel completely wrecked after a 12+ hour flight from the US. We were greeted by Alison and staff and they were able to provide a much appreciated early check-in, the room was lovely with a harbor view. The staff was very helpful. The room was nicely furnished but could use some drawer space for visitors staying more than an overnight. We stayed a total of 10 nights. Our package deal included room/breakfast, so honestly have no idea how much our room would have cost but the prices on the a la Carte breakfast were steep (but then again most things seem to be in NZ). The heated lap pool is very nice, with a jacuzzi and sauna on the pool deck. I used it daily and it was seldom crowded. The location is very good and the staff is excellent. We always tip housekeeping a few dollars per day as they work so hard, on the 4th day they left a note thanking us for our generosity but we did not need to leave additional tips!!! You won't see that in the US! (we continued to tip!) If you are with family (kids) you might be better with a hotel that offers a kitchenette and space for kids, but for the two of us it was fine. As mentioned, they was literally no drawer space which seemed strange, and for a long stay a bit inconvenient. There were plenting of dining choices, we had dinner at the Sky Tower one evening, it was very good. There is a casino across the street but not really our thing so we did not spend much time there. Overall we had a very enjoyable stay and would stay again.

I'm giving this four stars even though I didn't like it. It's nothing the hotel did wrong it's just not my taste. The room was clean and comfortable, no complaints, We had a fantastic sleep. The vote has a small casino inside and several restaurants. When we first walked in (on a Friday night) it felt like a train station. It was loud and busy and chaotic. We were not in a partying mood. We wanted to get dinner and go to sleep. We didn't eat in the hotel because the reviews weren't great. All the restaurants nearby were very expensive so we took a cab to another restaurant. The staff was very helpful and polite. The free breakfast was good too. We wouldn't stay here again simply because it was way too busy for our taste.

Great hotel! Wonderful service! Modern decor! Super fast wifi speeds! And free macarons in the evening at the check in desk. In all, I was very happy with this hotel. The front desk representative was so friendly and sweet. She gave us wonderful suggestions for dinner because it was a holiday. The bell staff was also quick to hail down our bus when it was time for our tour. The room was very spacious. My only complaint was that the lobby was small and narrow so seating was limited when you were waiting for transportation. You either had to wait outside or on the few chairs they had right inside the entrance. The location is great. You are right next to a casino so you know there are many places around for you to eat, drink, and gamble. The Sky Tower is literally 100 steps away when you walk out the front door. If you want to go shopping, just walk down a few blocks and you're surrounded by designer and souvenir stores.

The Skycity Grand Hotel is lucky to have Linda. She caught me wandering around before seven in the morning, the 13 hour flight from San Francisco showing in my haggard appearance. She found someone to clean my room when the front desk staff couldn't and checked in several times to tell me when I'd get it and then took me there when it was ready. Her personal attention made my stay here loads better. Overall, the Skycity Grand Hotel probably isn't a place I'd sleep again - it's attached to a casino and has 316 guest rooms making it feel a bit big, generic and overwhelming for me. However, it served its purpose well (we held many of our meetings in the spacious and quiet lobby) and my room had a great view of the iconic Sky Tower.

Nice hotel. Here for work and since I'm not paying for it, my view of what it is might not be as critical as if it were my own money. But I will still let Yelpers know what to expect. First off, let me say that when I book a hotel I go for the following (in this order): 1. Location, 2. Price, 3. Loyalty rewards, 4. In-house amenities (bars, spa, fitness center, etc). When reviewing a hotel, I look at all of the aforementioned, plus (most importantly) service. So, here are my ratings / reasons: 1. Service (5 stars). The people here - front desk, concierge, waitstaff, etc. - are incredible. Even while they are busy they take time to say hello or thank you for being here. While I don't need people kissing my butt, a friendly face and a warm welcome is always nice. 2. Location (3.5 stars). This really is relative to what you want for a view and what you plan on doing. If you want a quick walk to a casino and night life, this might be a 5 star choice. Personally, I find that the Hilton Auckland has the best location for local hotels. I stayed there last year and was blown away by where it was (and paid a hefty price for it). At the Grand you are not close to the water, but if you get a hotel room on one of the upper floors you will see a view of the water in the distance. To get to the high-end shops and the harbor front you will be walking 1-2 miles (depends where you want to go). The Grand's location isn't bad, but it wouldn't be my first choice while in Auckland. 3. Price (not rating - staying for work). But, if I were to appropriately price this hotel (what I'd be willing to spend for what you get), I would be ok with $150 (USD) a night for off season / $175 during peak season. While this hotel is good, as you will read in my comments - it doesn't warrant a price tag much higher than that. 4. Loyalty Rewards (1 star; won't include in overall rating). While this does not matter much to most people, for frequent travelers this can make or break a hotel stay. I have become brand loyal just for this reason. This hotel doesn't subscribe to any point / loyalty system (per the front desk when I checked in). Again, since this was a work trip and I stayed where they booked (and paid), I had little choice in this regard. But, on the flip-side, I (my office) was able to support a local run hotel and experience a hotel I might not have. 5. In house amenities (4 stars). I'm currently writing this review while on one of the gym machines, so this place does have a gym. Being a frequent traveler - this is a huge plus for me. While this gym isn't big and has limited equipment (2 treadmills, 3 elliptical hybrids, 2 bikes, 1 rower, and some cable machines/dumbbells) it is clean and is open 24hrs. But, I am spoiled - I just spent 12 days at the Grand Hyatt Melbourne and the gym was bigger than most stand alone gyms. So, my opinion might be biased at this moment. The hotel has a nice indoor lap pool and sauna. I didn't use it, but it is attached to the gym and it really looks nice. The hotel also has a bar (good), in-house breakfast (good, but a bit pricey), a sushi restaurant attached (didn't try), and a steakhouse (expensive but wonderful). Essentially you don't have to leave your hotel if you don't want to (although I can't imagine why one wouldn't...this IS New Zealand). I would like to see a sundries store and (again, spoiled from last stay) a hair salon (I know, not needed - but awesome if you want a blow out before a meeting and are pressed for time). Overall, I wouldn't discourage anyone from this hotel, but I would tell anyone wanting a gorgeous view of the water to head over to the Hilton.

Since I wasn't renting a car, my New Zealander friend in Tokyo strongly recommended to stay within CBD. Also because I was looking for a room very, very last minute(a week prior to the visit), this place was only option left. Despite of being out of my budget, I simply went "Fuck it. I guess it's OK to be posh once in awhile." Their service was top notch. Especially having come from "asshole by default" hometown(which includes me. I'm, too and proudly, an asshole), it felt that we were treated like king and queen here. And unlimited internet connection was so grateful after spending 3 nights at a motel that had 20MB per day limit prior to this hotel. Even after the checkout, their superb service continued. Our flight wasn't til 11pm but they generously let us take shower at the gym after coming back from hiking at Waiheke Island. It was roughly $800 AUD for 2 nights. Yes, it is steep but definitely offers what money's worth.

Yup, it's a big box in the sky filled with identical corridors lined with identical looking rooms. But as far as big hotels go, it's not a bad choice if you want to be central to most things in Auckland. Pros: - The dining options within the hotel are good. Expensive ($10 for a green juice!) but of good quality. - The mini bar is excellent. Well priced (selling a kidney not required) and complete with things like toothbrush, Berroca and even a razor! - The spa attached to the hotel is amazing. Absolutely worth the coin. - The beds are massive and comfortable. Cons: - The bathroom is a bit daggy. - Being a big hotel, it lacks a bit of character.

Excellent hotel. Excellent staff and excellent location. This isn't an ultra luxury hotel but it is far above average. It was a 4 star hotel but of four star hotels it was 5 stars if that makes sense. Restaurants within the hotel are all Amazing and are probably some of the best in the whole city. If I ever come back this is where I would stay

Gorgeous hotel with a fantastic staff that really takes care of you. Beautiful room, great view. Lots of restaurants nearby and one in the hotel itself. Concierge was super helpful, great excursions. Awesome location. Would absolutely stay again!

From the drive-way to our hotel room, I just loved the modernness of it all. From our hotel to couple blocks down, there were shops and restaurants lined up worth checking out. From the moment we stepped out of our car to the moment we checked out, we received nothing but excellent service. -We did score a great rate for our one-night stay. So, the question is... would I stay here if the rate was higher? The answer is YES!

Nice rooms, but the service is horrible at this hotel. They screwed up so many things between the check-in, check-out, and cleaning services. They repeatedly ignored the do not disturb, called while I was sleeping, and overall it was a hassle. They also charged me $30 to check out at 1pm versus 11am.

I was very impressed with this hotel. For the price, you cannot beat the location and the amenities. The rooms were clean and looked new. Got the standard room which had 1 full sized bed and a twin bed. Had a room on the 20th floor with amazing views of the city. Checked out the gym and pool which was empty but was clean. The pool is heated. There a a smoking terrace on the 7th floor that I hung out at while waiting for friends. There are many restaurants close by the hotel and some right next door. I didn't get to try any of them but they always had people inside and looked like they had a good following. Staff was friendly especially the doorman. The hotel is across from the Sky Tower and has a casino that you can get to on the 5th floor or ground floor. Walking distances to a lot of places. Highly recommend!

After we checked in and saw the room, I was ready to give this place 4 stars. Friendly and very helpful staff, decent quality furniture in the rooms, nice bathrooms, etc.... Then our afternoon happened. We're traveling with a 12 month old baby. She goes down for naps in the early afternoon. We returned to our room to find it already cleaned. +1 for attentive housekeeping staff. But when we entered the room, we could barely hear each other over the noise from power tools in construction of an adjacent room. Now, I fully understand you want to put a family with a baby away from other guests. No problem. But putting us in the middle of construction? That's unacceptable. The construction noise was incredibly loud and constant; causing vibrations in the room itself.

We are Aucklanders but booked a night at Sky City Grand as felt like some pampering. The lobby and ground floor eateries certainty live up to the grand name but the room left me very disappointed. I felt that it was well short of of five stars and thought that even the regular Sky City hotel is more luxy. Room amenities were a bit low rent and there is not much storage. Nice places to go on Federal St so it's a great location. Next time I would be keen to try The Langham or Sofitel or maybe just the Sky City hotel.

We stayed at the SkyCity Grand last week. The staff were very helpful and polite. I asked the woman who checked us in for a couple of recommendations for stores with specific items. Shortly after arriving in our room she hand delivered a print out of a few options. Phenomenal service! Rooms are modern and clean with a stocked mini fridge and safe and free moderate speed wi-fi. You have to pay for higher speed access. Beds are comfortable. No drawers to unpack though. Movies are $15-20 NZ. The gym is nice with updated equipment. The only pool is an indoor two lane lap pool, so not ideal for the kids. There was also a steamy sauna which we didn't try. Tons of stuff in the area to walk to including stores, restaurants, the casino, pubs and the waterfront harbor. Realize it is a high rise downtown hotel. No outside amenities. We ate at the steak restaurant downstairs and it was very good but pricey. Tony's down the street is a better option for steak. The Italian place was too expensive and we didn't care too much for their food. Breakfast buffet also expensive but the only way to get eggs in the am. Tips: *Recommend the evening buffet at the casino if you are hungry. There is a walkway from 5th floor. *Needed laundry done but hotel prices were crazy so we walked two block and did our own for a fraction of the cost. *If you need snacks or sundry items there's a good little convenience store out the back door on floor 1 to the left. Bring your room key. *Gloria Jeans in front of SkyTower has good coffee and a few breakfast items. All in all 4 stars.

I guess the main draw of Skycity Grand as a hotel is the location - you are right in the heart of Auckland. Not only that but you are adjacent to all the amenities of the hotel - the casino, the bars, and restuarants. We went there for our wedding anniversary and were hoping to go to Peter Gordon's Dine restaurant but there was no vegetarian main course so we went elsewhere. As regards the rooms, they are perfectly adequate but unfortunately ours did not have a harbour view - just a view of the city. The staff were very friendly and helpful and we got a good breakfast the following day. If there is a critcism of this hotel, it's that it a bit bland and lacks character - but then again you can say that about a lot of the buildings in Auckland. Still, if you want a good hotel in the middle of Auckland, you should come here.

My husband and I stayed here for 3 nights in October 2015 during our New Zealand holiday. The hotel was very clean and modern and all of the staff was very friendly. Wifi worked great and the hotel gym was sufficient and bigger than I expected. The hotel definitely had a corporate feel to it, which didn't bother us but is just worth noting. The location was in the center of the downtown and very convenient to restaurants, shopping, and the wharf. I'd stay here again if I were in the area.

At our last stop in New Zealand, we stayed at the Skycity Grand for 3 nights. Even though we arrived on New Year's Eve, checking in was no problem at all, and the folks taking care of the valet parking and bags were great - we gave them our bags and wandered off, and by the time we finally made it upstairs, everything was there as expected. The lobby is pretty spacious - very high ceilings with plenty of walking room. The folks at the front desk got us checked in quickly despite us showing up a tad early, and a free macaroon (which is set up every day around check-in time) never hurts! Getting up to the room was no problem, although having only 3 elevators is a bit weak, IMO - there were definitely some lengthier waits. As for the room itself, it was perfect. We had a view facing west/northwest, so we saw a broad expanse of Auckland, as well as some of the water, and we had a decent view of the Sky Tower as well (we could see the fireworks without too much trouble that went off at midnight). All amenities are modern, and the bathroom here, even though it keeps in tradition with the (what I thought is) strange tradition of not having a fully enclosed shower, also had very modern amenities and finishes. You do have to insert a key to power on all the appliances, which is a nice environmentally-friendly feature to include but also a bit irritating at times. I will say that I did raid the minibar for a couple of the in-room pinot noirs (pretty average but quite drinkable) and snacks, and the prices aren't as obscene as most in-room bars in the U.S. that I have encountered. Room service was also pretty standard; I would say the only thing I disliked is that relative to the rest of the rooms on our floor, our room was always made up late, without fail, both days we were there. It wasn't a huge deal, but given that it was pouring rain outside for most of our time in Auckland, it was not as if we could trek out easily without giving it another thought. Overall, though, I was glad we stayed in the heart of the city while we were here, and I'd definitely stay here again if I pass through Auckland in the future. Another plus is that if you like to gamble, the casino across Federal Street is not too shabby (although playing blackjack with the dealer only having dealt themselves one card was a bit unnerving at first), and the dining options are very solid, particularly Depot.

I think this is one of Auckland best hotels, it has very nice standard rooms and the suites are very nice for something a bit more special. If you want good views you have to book a harbour view room though. Its a 5 star hotel and for Auckland standards it is everything you would expect a 5 star hotel to be from including welcoming reception, the rooms, the services and facilities they have. The hotel has a nice indoor heated pool and spa area which is great for winter if you want to go and relax there a bit. What I love about this hotel is that the whole Sky City Complex is a destination in itself so you don't even need to go anywhere else if you didn't want to. They are many cafes and restaurants including Dine by Peter Gordon which is a very elegant restaurant, and in the SkyCity complex there is Orbit and The Observatory which are both very good restaurants, apart from these there are many others. Then of course there is the casino and for the more adventurous there is the Sky Jump !! So really this is a one stop destination and a truly great hotel.

My husband and I stayed here during our honeymoon and were underimpressed. It's very touristy and in a very touristy (yet admittedly convenient) location. It was very overpriced for all of the food/room service options, dry cleaning, etc. Not worth the stay. We also stayed at Hotel DeBrett not too far away and loved it far more.

This being our first trip to New Zealand we were not sure what to expect. This hotel is next door to the Sky Tower so that is one way to find it in the city. The views from the hotel are great. We got there at sunset. The location is great. The staff was kind. There are plenty of options for food in the hotel and the surrounding area. There is a bus stop about 2 blocks from the hotel that goes to the airport. This place is a little expensive but worth the price.

Great experience here. Tai at the door is a consummate professional and the bell staff is accommodating to a T. The desk staff is incredibly helpful, especially Carmen L. who is just lovely and made sure everything went smoothly . The room was clean and the housekeeping was on point making sure everything was nice and clean and always ready to remove rubbish or replace towels and sheets as needed. There really is nothing to complain about here. It is expensive but if you've stayed in the gamut of hotels in the world from the low end 40 dollar a night jobs to the few hundred you'll know why it's worth paying the extra coin for this one. Didn't eat in any of the dining options here but they look nice and the staff at the gusto were also very helpful and quick to accommodate as well for afternoon tea. The room has a safe you can select a code for and also in the drawer over the mini fridge is an adapter for the socket to connect your US style plugs into. It costs 20 dollars but if you are gentle with the package and return it to the drawer in the condition you found it they don't charge you for it . All around great hotel and great experience. Highly recommend this place. Spend the money on it, it's worth it

I booked this place for a family of relatives who were visiting from overseas. It was nice, but thats about all you can say about it, it by no measure blew my mind. I actually do think that if a hotel has been awarded a five star rating there should be something exceptional about it. I found Skycity Grand to be very plain, as if they had performed the absolute minimum required to only just tick the boxes of the hotel rating system. Nice enough lobby, but the rooms were so boring, we ordered room service for lunch one day, and again, it wasn't bad but it wasn't great either. It is a comfortable enough experience, but don't expect the Ritz.

The bathrooms in this place are AWESOME. They are absolutely huge and very modern. There's also an interesting slightly translucent wall between the bathroom and the bedroom behind the bath, which means when you go into the bathroom and turn on the light it kind of shines into the bedroom. I'm not sure how I feel about that because it could be annoying if someone got up in the night to go to the loo... but I feel like I'm missing a key point... THERE IS A BATH. This is pretty rare in most of the hotels I've been in and I think it's just a little touch of luxury that makes all the difference. To be honest, without the bathroom, this is a pretty standard hotel room. Great location etc but nothing to write home about.

We came here immediately following a week spent in the quiet, rural, picturesque south island. At first it was jarring to me to be back in a big city, with throngs of people all around, and this massive, imposing hotel in the thick of it all, when we'd been staying at B&Bs. However, once we found that we'd been upgraded to a suite and actually saw what it looked like inside we were enthralled. There were two bathrooms, a walk-in closet, a bedroom that opened up into a living room, a kitchenette, and free champagne and bottled water left for us in an ice bucket on the dining room table. The suite was immaculately clean, the toiletry products in the bathroom were high quality and smelled just wonderful, and the bed was huge and comfy. Despite being in the middle of the city, soundproofing in the room was excellent, and with two layers of curtains on the window we had a superb night's sleep. If you're looking for luxury in the city, I'm sure you won't find better than this top-notch hotel. If I ever find myself in Auckland again, there's no question I'll book here.

This is a good enough hotel. Last visit we stayed at the Westin which is now a Sofitel. It is close to Viaduct harbor which is good for some reasons. This time we felt in the middle of everything. Skycity is across the street. Checkin was hectic because our cruise line had arriving and departing passengers at the same hotel. Our room wasn't ready and I wasn't amazed. Seating was a problem as we competed with departing cruisers. I wish Crystal Cruises would provide someplace to sit but that is a decision for the bean counters. When a restaurant by the lobby (The Grill) opened we had a nice lunch and the room was ready by then. Our room was adequate, the view was nice, the bed was comfortable, the bell staff was efficient, the front desk efficient coming and going, and amenities in the bathroom satisfactory. we had an electrical problem that got fixed. The lobby bar isn't as good as some but was ok. We had lunch and enjoyed it and I had a glass of wine as we left and saw some local color. We had a torn suitcase and the bell staff fixed it. It was hard to tip anyone. This was good for our purposes but a smaller hotel would have been nice too.