Siti 'Aisyah
Google
Issue 1: The first room given to us has no power source, unable to switch on the lights or anything at all.
Issue 2: Went back down to the front desk for assistance but no one was around to assist (mind you it was within 5 mins upon being checked in & the front desk staff has then disappeared). I had to wait for 10-15 mins & made over 10 calls to the front desk. The whatsapp number given behind the room door is to no avail too.
Issue 3: After 15 minutes of waiting, staff came from outside & proceed to assist & I was then given another room with a dirty balcony that’s full of leftover rubbish & used bottles scattered around.
Issue 4: This one made us pack our bags & check-out immediately, there’s cockroaches running around at the headboard of the bed!
Also, the room was smelly that my partner has to use his perfume to spray all over. The bidet in the toilet were disgusting, it has mold all over. A/C felt more like a heater….. Oh god i can carry on & on….
We didn’t even stay for more than an hour due to all the above mentioned issues. Upon the request for check-out & informing the staff on the cockroaches, staff did not even try to offer any solution, IT IS 1AM IN THE MORNING. We had a late check-in nearing midnight yet we’re already out by 1AM. Imagine being tired & going through this inconveniences……
We ended up booking a nearby budget hotel in the middle of the night.
a BUDGET hotel serving better than a THREE STAR hotel is diabolical btw……