Savanna T.
Yelp
IM A PESCATARIAN AND THERE WAS A CHICKEN BONE IN MY SALMON WRAP AND THE OWNER REFUSED TO REFUND ME!!!
I don't know about you guys, but I'm big on customer service and this place just doesn't have it! My family decided to eat here while we were in town on business (5/19/22). I placed my order 40 minutes before the restaurant closed. I ordered a salmon wrap, the half chicken and a carrot cake. The carrot cake had no icing, this was just something I wasn't expecting; and the half chicken that was ordered for my fiancé and infant daughter was completely unappetizing that they just could not eat it. The worse part is, as I'm eating my salmon wrap, I bite down into something extremely hard. I immediately open up the wrap to see what I bit into and there it is, a chicken bone full with meat. At that point, I try to call the restaurant (9:37p) and no one picks up. They were closed at 9:30p. So we take pictures, discard the food and decide to just call the next day. I'm hung up on twice before I finally speak with a younger gentleman over the phone who advised me that I would have to come in to return the funds on the original card. He was pleasant, so was I. When I arrive to the restaurant, I'm met by the same younger gentleman. I show him the pictures and he advises that his boss is calling. His hands me the phone and says his boss (I was given the name Kosta Dionispulos) wants to talk to me.... okayyyy... so the boss gets on the phone and tells me there's no possible way that that could happen... I'm in shock like I would just make something like this up... after a bunch of back and forth and very insensitive comments made by Kosta, I decided that I would just call my card company and handle it that way and make sure everyone is aware of how this place conducts their business. After I voiced that, Kosta then offered to give me $16 towards my $37 bill. I was offended. When I told my fiancé what happened he couldn't believe it. He tried to handle it, and again, disrespect. I'm still in shock!!! Good luck to anybody who eats here!