Evan Y.
Yelp
Terrible service, average food, and a dark dining environment. Also, be cautious about the conditions of the Groupon coupon.
Kit, who claimed to be the owner, was extremely disrespectful and insulted a customer over the phone.
Check out their responses to lowest reviews, you'll understand this business doesn't respect customers.
I purchased two coupons because the Groupon offer stated a minimum of two people. However, upon arrival, I was informed that only one coupon could be used for two people. We didn't complain and simply decided to save the second coupon for another visit.
We ended up paying for both coupons ($30 each) and $130 for two people (including two drinks), averaging $95 per person.
The meat options were limited, and the salad bar couldn't compare to other Brazilian BBQ restaurants in the region. The grilled pineapple was a highlight that other places didn't have. My Old Fashioned cocktail was served with grapefruit, which isn't a common ingredient and wasn't mentioned on the menu. I pointed out to the server that many people can't consume grapefruit, so it should be noted on the menu.
It seemed that the employees didn't understand English well, so I didn't explain further.
Paying was another frustrating experience. We were given the wrong checks multiple times. The servers were friendly but seemed unaware of how the Groupon coupons worked. They eventually took my Groupon order number from my email and said they'd figure it out.
Later, I realized that the restaurant had redeemed both of my coupons when only one should have been used. I called to clarify and was transferred between three different people.
The last person, Kit, who claimed to be the owner, didn't give me a chance to speak. He insisted that only one coupon could be used, which I already knew. When I pointed out that his employees seemed unfamiliar with the process during my visit, he accused me of insulting his staff, saying I called them "STUPID." I told him I never used that word, and I respect people and always leave tips.
He dismissed my explanation and responded sarcastically until I asked for his name. At that point, he fell silent and then finally asked for my coupon number. I continued asking his name till he answered.
If Kit is the owner, it's disappointing to see such unprofessional and disrespectful behavior. It makes me question how he treats his employees if he's willing to INSULT CUSTOMERS and MAKE FALSE ACCUSATIONS and handle customers so poorly. Unfortunately, there isn't much I can do except report this to Groupon.
I hope others read this and think twice before supporting such an unethical business.