M.J. S.
Yelp
I won't go here again. I went here on a trivia night last month, opened a tab, and got exactly four items for myself and my two companions over the course of a couple hours: a beer for one of us, a cocktail for each of the other two of us, and a lemonade for myself. I went to close my tab and got the attention of at least two different bartenders, each of whom seemed to entirely forget about closing it out and started taking other drink orders. After waiting for at least 10 minutes at a busy time and being ignored, I had to get going. I called two hours later to try again to close it, which I'd successfully done previously once when I truly had accidentally forgotten to close my tab there. Unfortunately, this time, the woman who answered the phone said she didn't see an open tab for me. There was nothing I could do at that point but wait to see the charge come through.
Well, I've finally figured out what happened and why that was. A day or so later, a charge appeared on my card for about three times what I should have owed. I immediately filed a chargeback with my credit-card provider for the erroneous two-thirds of the charged amount. I found out yesterday it was denied. I guess that's because management provided an itemized receipt and a credit-card receipt. The provided materials were actually illuminating--and damning for the venue. Too bad I never had a chance to review the receipts until after the claim was denied.
The itemized receipt shows the correct first two drinks, but complete nonsense from there: a duplicate of the second cocktail we got (same time stamp), no lemonade, and FOUR more drinks added to the tab--right before the tab was closed out, per the time stamps on the itemized receipt and credit-card receipt. This was done in my absence, well after I'd left, and whoever did it added a tip, not even close to my handwriting, with a squiggle of my initials as a supposed signature.
I can't presume to know exactly what happened in my absence, right? My fault for stepping away? Maybe it was all accidentally added to my tab? Maybe so. I hope those two shots and two draft beers were worth it to someone. To reiterate, I won't go here again. I was ripped off for more than $50. In case it's relevant to any of your bartenders, here's a tip: Don't assume someone who tries and fails to close a tab when you ignore them is too drunk to remember the details of what actually happened. I had to leave because I was sick with a severe sinus infection (which was also why I couldn't yell over the crowd to get the bartenders' attention). I'm posting this in the hope that one way or another, this won't happen to any other patrons here.