aakif shah
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My Honest Review of The Georgian at Harrods – Visit on 24/09/25
This was my very first time trying The Georgian at Harrods, and unfortunately, the experience was disappointing overall.
On arrival, I was impressed by the beautiful décor, especially the terrace, which really stood out. However, the customer service quickly let the experience down. When I entered, I approached the main female staff member at the tills to ask how I should order or view the menu. As it was my first visit, I wasn’t sure whether it worked like fine dining (where you are seated and given a menu) or whether it was more casual, such as scanning a QR code. Instead of politely explaining, she responded with a dismissive and disrespectful attitude, telling me I had to order first before being seated. Her manner was unpleasant, and it certainly wasn’t the level of hospitality I would expect from Harrods. Unfortunately, I didn’t catch her name.
Putting that aside, I asked for the menu. The afternoon tea options didn’t appeal to me, so I chose the Georgian Cream Tea instead. I will say I cannot fault the tea or the jam – they were both of excellent quality.
The real disappointment, however, was the atmosphere and the staff’s overall attitude. As a tourist visiting from Yorkshire, I had entered with a backpack. From the moment I walked in, I felt judged and looked down upon by the waiting staff, despite the fact I was more than prepared to spend. I had both cash and cards on me, but their behaviour made me feel out of place and unwelcome.
For a Harrods restaurant – with its prestigious reputation and premium pricing – I expected far better standards of customer care, professionalism, and courtesy. Unfortunately, what I experienced was the opposite. While the tea itself was lovely, the service left a lasting negative impression.
After reading other reviews, I can see I am not the only one who has noticed these issues. Sadly, I will not be visiting The Georgian again. 👎
Overall Rating:
⭐ Tea & jam: 5/5
⭐ Decor: 4/5
⭐ Customer service: 1/5
⭐ Atmosphere: 1/5
Final Score: 2/5