The Heathman Hotel Kirkland

For those of you that want to enjoy epic sunsets close to the water and be well positioned to enjoy the happenings and good eats around downtown Kirkland, the Heathman is hard to beat. We found the valet and front staff to be refreshingly cordial and professional. Our room was spacious, quiet, and clean. The bed was very comfortable, it’s clear that they pay attention to detail. Looking forward to returning.

Excellent service, cozy room and one of the most comfortable, deluxe roll-away beds we've ever encountered. The staff was outstanding. Our only complaint would be the over 200% mark-up on the sub-par NZ Sauvignon Blanc they were serving at the Hearth restaurant ($15 wine at $70 a bottle is crazy town).

We had such a wonderful stay at the Heathman Hotel in Kirkland! From the moment we checked in, the hospitality was top-notch. A big thank you to the manager, Brandon, for ensuring everything ran so smoothly—he truly made us feel welcome.||The front desk staff were incredibly accommodating and quick to deliver any extras we needed (including a few items we forgot at home). The room was spotless, spacious, and had a large bathtub—perfect for relaxing or even bathing little ones. The amenities throughout the hotel were fantastic, and we especially loved the quiet atmosphere and the infused water and coffee bar in the lobby. The in-room coffee in the morning was A+!||The location is ideal—walkable to the park, downtown Kirkland, and plenty of great food options. The restaurant inside the hotel was wonderful as well, making it easy to enjoy a nice meal without leaving the property.||The price for the night was surprisingly great for the level of service and comfort we experienced. We would 100% stay here again—and we do, every time we’re in the area!

I enjoyed a beautiful weekend with my boyfriend with epic sunsets close to the water and great restaurants around downtown Kirkland. It’s our first time at the Heathman and this will be now our place to stay! From our friend Chris at the valet to the big and welcoming smiles at the front desk, our experience couldn’t be any better! Our room was gorgeous, bright and perfect. Looking forward to visit again!

Beautiful hotel in a great location with friendly staff. The facility itself was lovely and well-maintained, and we really enjoyed the atmosphere. However, I’m unable to give 5 stars because our room was not cleaned at all during our 3-night stay, which was disappointing. A little more attention to housekeeping would have made this a perfect experience.

Bathroom toilet leaked and bathroom was flooded, and so was given a new room in the middle of the night. The new room had only one king bed, and no queen beds, and A/C did not work in the new room probably the worst experience I had with a hotel with 3 stars or more. ******Latest update********** The hotel acknowledged my rough experience and reimbursed part of the hotel booking fee.

Outstanding accommodations - guest room, dining, check in process and overall stay. Our family thoroughly enjoyed our time at the Heathman. It is centrally located in Kirkland, and it was very easy to get to all of our activities. The staff went above and over to help us and provide what we needed.

We had a gift certificate we wanted to use. When we arrived, we were met by the sounds of construction in the lobby, which was getting an upgrade. We checked in and were given a complimentary upgrade to a suite for our stay. The room was amazing! It had a small bar area, a nice seating area, with a see through fireplace that separated the two rooms. The bathroom had a large tub, a separate shower big enough for two. The commode was separated from the rest of the bathroom which was nice. The bed was a king, very comfortable, the fireplace made the room cozy. Our room came with a balcony with chairs, and a separate terrace with even more seating. The restaurant was nice, comfortable, and had a decent menu offering. We had the charcuterie board, a few drinks, and dessert. Our bill came to $135.

Had a great stay at the Heathman. Epic location. Rooms are spacious and very comfortable. The guest service is top notch and very accommodating. Shoutout to the Manager Wayne for showing us the Aloha Spirit when we checked in, big mahalo braddah Wayne. RR4L

Our second stay was even better than the first with comfortable rooms, very helpful staff, convenient location and improved dining

Stayed here end of May. Excellent stay. I've traveled far and this hotel is the first ever where I was greeted every night sincerely by the staff, every time I left from valet and when I ordered room service. Excellent bed. I have issues and it's hard to find a bed I like. I'm coming here every time I'm traveling for work on the Eastside from now on. The pillows are too flat for my taste. Nice to have fresh drinking water waiting and refilled and not be charged crazy prices for bottled water. The balcony doors open up, and it was nice to get fresh air. Rain shower, giant tub, and make up mirror. The internet connection was strong and free. Room was clean, well made and quiet for the most part. Could hear people going down the hall and doors slamming at times. Valet parking only. Rooms are cleaned/stocked by request only so you're left alone unless you ask. Bonus. Room service is professional and arrived on time.

We stayed at this hotel quite several times. The location and facility are good. BUT, the hotel has a very misleading sale advertising called "Plan Ahead and Save". You have to pay full amount at booking and the money is NOT refundable. But they dropped the room rate later and refuse to match the favorable rate to the clients who booked and paid earlier under the 'Plan Ahead and Save' offer. The operator (who said she was the manager as well) was very apathic when answering my inquiry, with a kind of 'too bad' attitude. They should call their 'Plan Ahead and Save' offer as 'Plan Ahead and Pay more'.

Stayed at the Heathman to visit family for the holidays. Was in from another state and had booked for three nights. The first night I booked separate from the second part of the stay but went to check in early (around 2pm instead of the usual 4pm) and they said they'll get me a room for all three nights so I don't have to change it up & that they'll shoot me a text as soon as my room is ready. 9pm rolls around and I have no text but get a call confirming that I do not need my room which was never the case. They had overbooked the hotel and were in a frantic trying to figure out how to accommodate my stay. Thankfully I had family nearby so we were able to stay with them for one night. Coming back the next day to check in, I came just before the 4pm check in time and was provided with a room after a comment something like "it is 10 minutes before check in as stated on the website but I will see what we can do" - extremely snippy and rude front desk staff especially given the circumstances of the night before. The room itself was very nice, bed was comfortable, and had all of the amenities including coffee and tea. There is a restaurant downstairs with great food and they have a fitness center but we were unable to use it during our stay. Location and proximity to bars restaurants and shops was phenomenal Rooms, lovely. Staff, subpar.

They has a fantastic bar and happy hour. When weather per it's you can sit outdoors. Great selection of bourbons and scotch. They even had Blanton's which can be tough to find

We have stayed at this property many times over the years, and to our dismay, the accommodations and service are digressing quickly. From the lack of care from front staff personnel and wait staff to the bad mattresses, we will be staying elsewhere moving forward.

Superb breakfasts. Slow service but on the other hand no one bothers you or tries to free up the table!

I didn't understand why the quality between Portland and Kirkland Heathman hotels was different while touting the same amenities. They are run by different companies. While staying at The Heathman Hotel chain since 2012, I loved the service; but, I think I may avoid this one until they fix things with the staff. SUITES Terrace Suite was my first stay after overseeing a meeting for work. It was nice, the room has a vast wraparound deck but I couldn't enjoy breakfast out there as they don't offer breakfasts. I had to check out early to get breakfast elsewhere. The double-sided fireplace was a nice touch but didn't work. At that time the staff was stellar for the all-day business event, for providing catering and my staff check-in process. THE CLASSIC ROOMS The Classic Rooms have adequate space, but the amenities aren't like the suites or have been removed as a service altogether. THE AMENITIES *There used to be snacks in the room, but not anymore. *In-room coffee - The hotel had french press coffee in each room, wonderfully grounded roast beans, and hot water pots to make the most delicious coffee. Now it's become pods coffee, and it seems a massive detriment to the environment. *On one visit a great staff member found a press and water pot in their storage for us. We asked for the items when booking the next trip, but they could not accommodate us with the request. *The bathroom toiletries have changed, they are still nicer than some hotels. *Bikes used to be available to borrow for day trips. Kirkland no longer has this. THE FURRY FRIENDS PROGRAM I have traveled with my dog on 10 or more occasions. My mother and her dog have joined us on 4-5 trips. The policy states it's $30 per dog so it's an additional $60 on the bill. Amenities online show - you receive a dog bone, a dog bed, and dog food and water dishes in the room. I have never seen this amenity. THE STASH REWARDS PROGRAM I never received points even though I was a member. I tried chasing it down but received no follow-through from customer service or staff at booking, check-in/out. CHECK-IN *Check-in is messy. The area is very tiny and is not adequately staffed. There are only two computers. You would think that the hotel would care that you are waiting in a queue, buth patrons for the hotel and restaurant utilize the same doors, and it's a traffic nightmare of carts, people, with no room. *You have to use valet, and there isn't much space to do a load / unload, and it is rushed. Usually, you have to then wait to have staff escort you to your car to get the rest of your luggage. Which takes time as the staff is dealing with the free valet offered to restaurant patrons. HEARTH RESTAURANT *There is a parking garage across the street for MINIMAL CHARGE yet restaurant patrons get free valet at the hotel. Hotel patrons are charged $25 PER DAY in addition to their $400 room. *Hearth restaurant has always been spot on with food and quality. The menu has changed from its higher-end to a pub fare. They still have seafood offerings at around $40 and a steak under $50. A pizza and a beer are under $30. In my last few stays, I found they have the best Margherita pizza and sweet potato fries! *There is a brunch on Sunday - folio for two meals - dinner of $33 and breakfast of $6, I was charged $61.04 in Hotel F&B Charges, Restaurant Food Delivery Fees, and F&B taxes. I know I could avoid these fees by going to the restaurant, but why if I'm less than 100 feet away and want to stay in my PJ's? THE STAFF AND MANAGEMENT Staff reflects managements. The last two trips were so bad, I did fill out the after-stay survey. Managers response below. (I don't complain unless something is REALLY bad.) I thought that things would be different but my second trip but, no. ONLY THE INITIAL ISSUE OF EACH STAY IS LISTED *1st visit - a large event in town that I was not there for. I asked to be far from the elevator in my reservation. Staff was upset I arrived 30 min. early and put me in a room directly outside the elevator. She even stated if I had waited until 5 she MIGHT HAVE accommodated. Check-in is at 4. *2nd visit - early check-in request. I was hung up on after she stated "we are fully booked, and we cannot accommodate requests like this." THEY WERE NOT FULLY BOOKED Management did not apologize for the specific items or offer to make anything right. His email - Thank you for choosing The Heathman Hotel - Kirkland on your recent visit. We appreciate your business and look forward to seeing you again. I had a chance to review the recently completed survey and was concerned to hear about your experience with our hotel. We strive to accommodate all of our guests and their needs, and I was disappointed to hear about the problems you encountered. Thank you again for your feedback we truly appreciate knowing about our guest's experiences so we can celebrate our success and work towards even better service in the future. We hope to see you again soon."

Had room 223 this time compared to 344. 223 was closer to the elevator which I liked as well as the hot water was much better. There was quite a bit more water gurgling noise from the bathroom when any other room turned their water on. Also the walls were a bit thin as I could hear the neighbors TV and people in the hallway. View from this room was of the blue house next door. Not as nice as room 344 which looked out across the street. Overall though a pleasant stay. The location in Kirkland can't be beat.

Stayed here last week and have had the best stay. So much to walk to around such as restaurants, cute bars, and never felt unsafe walking around. The staff and everyone were very kind and everything was clean and nice

This place was vibey. I loved everything about staying here. The bed was good for sleeping as well as sex. Nice and firm but also soft. Def not a cookie cutter looking place. Def a PNW feeling to it. There's like 5 coffee shops not named Starbucks within about a block or 2. There's some good eats close as well.

Such a joke. Came back to the room today and it was not made up! I called the front desk and was told housekeeping was by request only. Really? Who would NOT want their room made up? It's management's poor excuse to try and save some money. So disappointing. The Heathman used to be a good hotel. I'm sorry to see it's gone so downhill.

Even though our stay has been acceptable at the Heathman in Kirkland, but they really need to do some upgrades or at least try to maintain. Mind you the place is clean but start showing sign of its age to rundown. The common area has deteriorated from my last visit about 1.5 year ago and is noticeable. Equally true for our room and the amenities. Staff are still friendly but can improve on their customer engagement. Who doesn't want to see a smiling face in the lobby. Their happy hour menu at the restaurant has never matched their peak years since it was downsized during the pandemic. With everything in the just average category, when next year comes around, we will have plenty of choices. I am still recommending Heathman but reluctantly.

Made reservations over their website and as it turned out somehow the reservation was messed up. they were very pleasant about the whole situation, upgraded us to a suite at no additional charge. we had drinks at their bar and the front desk suggested we walk along the waterfront while they were cleaning our room. The room was great, the service was excellent, the staff very courteous and helpful I would definitely stay here again. Also there were many well-behaved dogs here and as an animal lover I really enjoyed seeing other people's pets. They have a nice bar and restaurant here although we ate at the local restaurants we did use the bar frequently. Parking is $20 per day which I feel was very fair as we checked our car in an out multiple times. The location is very walkable to everything around Kirkland again we would definitely stay here again.

My Husband and I pulled in fairly late in the evening and were greeted by the most LOVELY people, unfortunately I can't remember their names. We felt so welcomed there. The lobby was beautiful (this was during the holidays), rooms were very clean, pretty quiet area considering there is so much to walk to. We would definitely recommend this hotel to friends and family coming to the PNW to visit.

Hotel is in a great location within walking distance of several restaurants, bars, shops, etc. Our room is nice, updated, and clean. The reason I am giving the hotel three stars is that our TV wasn't working. No big deal but this is 4th quarter, game 3 of the Eastern Conference NBA finals. Lol! We jammed back to our room from dinner to see this. A maintenance person tried a different remote and rebooted the TV without success. Another person came and discovered you must pull the TV screen away from the wall and point the remote toward the box behind the screen. TV issue resolved. I called the front desk to suggest they mention this during guests' check-ins and he totally knew about this issue and said he tells people. I guess our front desk person didn't know or forgot. Training needed as front desk needs to mention this to all guests.

It should have been a great stay. The people working at the hotel are helpful and friendly, but I had aggravating issues with my room. And details matter. There is a lighted fabric panel over the bed. No one at the front desk could tell me how to turn it off. I tried all the switches and called down, their suggestion was to try all the switches. It was rather annoying. The bed was tremendously comfortable and the range of pillow densities made it easy to create the perfect sleep situation. My sink stopper wouldn't release. The inroom coffee was not good and there's no room service before 8:00am. I'm not sure I've ever stayed in a hotel where I couldn't order breakfast. My travelmates were equally frustrated with this aspect. I stayed for a conference and wanted to have breakfast. The location is great, staff great, room comfortable, but the smaller issues will make me think twice before reserving again. I wish it had been smoother. This could be a fabulous choice in Kirkland.

I called today about their afternoon tea, which was advertised on this site, and the girl who answered said she'd never heard of it. Just so you know, it's not a thing anymore!

Love, love, love! Beautiful, clean, great staff, great food! Rooms are beautiful, quiet, very comfortable! Will come back for sure!

Service and style. This is what separates a well managed and supervised property from an expensive chain. This place treats you like you are the only guest they have. From the valet to the front staff. Rooms are very nice and quiet. Coming from the East Coast that's important the first day or so. Can't stay awake at 9pm but up at 4:30. Coffee in the lobby and Starbucks two blocks down that opens at 5:30 helps a lot. I only had two breakfast sandwichs in the restaurant. Only? It was an egg, bacon and avocado monster. Held me from 6:30 to noon easily. Tastey with a breakfast diet coke. The area is really relaxed. I'm not sure if dog ownership is mandatory or just that poplar in the area. Lots of restaurants ranging from wings to fancy. I struggle with this review as I want to keep it to myself but should not. Just don't book the last room when I'm going.

Brought my husband here to enjoy a relaxing evening for our 4th wedding anniversary back in July. I chose this hotel because it has an attached restaurant which I've dined at before. The 2nd reason why I picked this place was for the location. It's on the east side of Seattle which means you don't have to drive through traffic to get to downtown Seattle. The service is pretty good and very accommodating. They upgraded us to a suite which was incredibly nice and quite amazing! The room was pretty pricey, but well worth it for the upgrade. The suite has a mini bar area w/ a sink and mini fridge. There are doors that open out to a tiny balcony. I asked if they could decorate the room with rose petals and they did with silk rose petals hehe Wish they had a free standing tub though, but at least they had a soaking tub :) We dined at the restaurant then made our way upstairs. The manager was so sweet. She gave us 2 desserts on the house - one to enjoy at the restaurant and the other she sent to the room. Hope they renovate again soon include a free standing soaking tub. That would be pretty epic. Also, create a roof top terrace with a heated pool :) I'd come back and visit again b/c there's not many boutique hotels in the area with an attached restaurant that isn't gross lol

I readjusted my rating because the manager got in touch with me and tried to fix things. I still didn't get the package but he adjusted the rate and was very attentive and made an effort and I really appreciate that level of customer service.

Terrible customer service! Can't believe the service I receive by numerous employees will not come back! Haven't let review before but was so disappointed

We went there for a girls night and the service was very good. I had the short-rib caveman style and that was no joke! A Flintstone sized boned with really tender meat was plated. I was disappointed that the high-priced main dish didn't come with any sides. When my friend's steak came out pink inside of well done (I know, I know...we gave her grief), they didn't bat an eye and did everything possible to make it right!

The hotel is in the center of downtown Kirkland which makes walking to many places very accessible. The hotel was nice- the person who checked us in needs to work on her speaking volume. She spoke to softly for me. She gave no helpful information didn't ask us anything like other hotels we've stayed at. Didn't ask if this was first stay with them. I didn't feel like they appreciated our business. They just didn't seem to care about us. They basically checked us in gave us our key and that was it. I had to inquire about parking and our free argosy cruise tickets. They had umbrellas for hotel guest but when you needed it there weren't any left. The rooms were fairly small but clean. The beds were said to be queen beds but they looked like double beds which I questioned and just got a blah answer.They said all rooms had queen beds and yep room *** has queen beds in them. Why mention my room if ALL rooms have queen beds. They placed us on the first floor with the view of the bus station. We very much enjoyed eating at Trellis for their afternoon tea and dinner!! I gave them 3 stars for their Trellis restaurant and for their location but I would not stay there again.

We used the Heathman as our hosting hotel for our wedding and they were nothing short of terrible: -no hot water in some rooms -unfriendly staff (refused to help my 84 year old mother early in the morning) -botched reservations for almost every single guest -did not clean our wedding suite the night of our wedding (chips, fruit plates, veggie plates, dips all in the living room despite our request to clean it) -Sunday brunch was an UTTER disaster (terrible food, not enough seats or tables, ran out of food with the first 7 guests, super dirty dishes, a bar with no bartender, misspelled our names on all signs) AND they tried to charge us an extra $1500 because 4 additional people showed up! This is not the same Heathman it used to be. Shame on them and their general management. Unfortunate stain on our wedding weekend.

What a fancy schmancy little place in Kirkland. My team had a holiday soirée here in which we booked up a nice suite on the top floor of the hotel for the event. The suite is large and was a great place to hold a team event like this. A huge flatscreen TV served as entertainment for the event. Kinect Sports and Dance Central are true party pleasers! And there was a nice setup of small bites prepared by Trellis, the hotel restaurant and alcoholic/non-alcoholic drinks that was served by one of the hotel staff. Awesome service all around. Everything was pretty baller about the place. Well, except the parking situation. There is construction right next to the hotel to build the new Kirkland Transit Center. Since that street is cut off, maneuvering in the area is not easy. There is valet service, but I found it kind of confusing of where to go. In the end, I found a nearby solution as there is a close by public parking lot with a $1/hr. rate. Money I was anyway going to shell out in tip. All in all, I like the Heathman. Just the parking issue irks me, but the hotel pros outweigh it.

Fantastic stay. Great safe and clean location. Bakery across the street and an awesome breakfast./dinner place (Georges) walking distance 1 block down the street. The location is great, you are central to Seattle, Bellevue, Woodinville where you are wanting to go. It is sleek and hip, very well decorated and everything is taken care of well. Family of 4 stayed her for 3 nights on a visit all of loved it, the kids especially.

I wanted to surprise my husband for a weekend getaway trip for his bday away from the kids so I looked into booking a hotel near the marina in Kirkland (where he proposed to me 8 years ago). I also booked us a dinner cruise at the marina in Kirkland. Heathman hotel in Kirkland was only a 5 minute walk away from the dinner/cruise/ marina! It was so convenient! The guest service manager that took care of us is named Lucy.... so much to say she was helpful from the start! When I checked in I requested if we can get a room with a view for my husbands bday. She upgraded up to a suite! She also left a note/card thanking us on staying with the heathman hotel for our special occasion and gifted us a bottle of wine in an iced cooler. How sweet right?! Such great customer care and thoughtful! Thank you Lucy if I can give you guys more then 5 stars I would! We loved the place so much that we ended up booking for two nights the following week for my bday with the kids! By the way the hotel is a walking distance to all the restaurant and strip and only a 5 minutes walk away from the lake! Great place for kids and pets! It also has a restaurant near the lobby and serves great breakfast, on the go breakfast and lunch / dinner : happy hour! And not to mention the gym was huge and clean! Thank you Lucy and heathman hotel!!! We'll be seeing you soon

Such a nice hotel! A nice change from the large chain hotel experience - everything felt cleaner and higher quality than what you would see at a Marriott. I lucked out and got upgraded to a suite and it made my stay here even better. Loved the fireplace and the little touches like the pieces of chocolate in the room. I also thought it was great they use glass bottles for water versus the plastic bottles like the chains use. Thank you for existing! Can't wait to be back.

Great location, big rooms..however....tooooooo noisy to sleep. The heater/fan is so loud it startled me awake every night. Housekeeping did not refill water or clean glasses

Spacious, well-kept lobby warmed by a radiant fireplace. Hotel staff & Trellis Restaurant host very friendly, welcoming. Have to stay a few nights, to decide if it deserves 5 Stars, imho ;)

Just left this hotel with the worse taste in my mouth. And here last night was the best night of my life, my daughters wedding. You'd think I was in my element. And the 4 nights we stayed in our suite at the Heathman (and all the rooms our family stayed at) they would have risen above a bit. But. All. The. Rules. Hi! Party of 10 for dinner- what drink do you recommend? Oh, I don't drink nor am I a server but I will do what I can. Ok. No problem. Next day: Can we get a quick drink in the bar before our Uber gets here in 5 min? No, you need to get a table in the dining room so you don't block the bar entrance way. But we're only having a quick shot? Doesn't matter, you need to sit in the restaurant. Ok, nevermind. Hi front desk? Can we get our room cleaned since no one has come to clean in 2 days? No, sorry, for future reference you have to call before 9am. We think you're fine with one roll of toilet paper and two towels. Ok, good to know, I'll start taking notes.Ok, we'll try to have someone come. No one came :) hi, can you please change the credit card from the one charged to the one on file? No, you have to do that when you check out. We did. We'll, for future reference, you have to let us know. We did. Oh, well for future reference you have to come down to the front desk. Um we did. Ugh. Sarah in the front was great, but for future reference, we won't spend 8 grand for 4 days with our family and stay at a hotel with a broken terrrace door, 1 roll of toilet paper, no room service or food before 4, and 14 pages of rules. Wedding of our dreams, hotel was not.

My husband and I just spent 2 nights here as a staycation to have a weekend away from the kids. We were really excited, but on our first night the two rooms next to us were making noise and had their music blasting with the doors open until after midnight. We had to call the front desk 3 times and heard the person through the door politely ask them to keep the noise down. Upon talking to the front desk assistant yesterday morning, she apologized and comped our $25 a night parking. She said she would talk to the manager and see what they could do. They did nothing else to rectify the situation when we checked out. We were definitely disappointed with the service and will not be returning.

The Heathman Hotel at Kirkland was the first hotel out of the three that we stayed at while in the state. Parking: There is no self-parking at this hotel. So just pull over to the side, grab your belongings and let the valet take care of your vehicle. Those men are very friendly and helpful.... and accommodating too, if I may add. We came from the Woodland Park zoo, and we were running short of time. It was traffic heading back to Kirkland and we needed to be somewhere in Clyde Hill before 5:00 pm. By the time we get back to the hotel, it was about 4:40pm. Knowing that they didn't have self parking, the moment we parked at the curb, I requested from the Mr. if we could just leave our car there as we only needed 10-15 mins tops, before we leave again. He granted our request. I just gave him our key, and ran to the elevator and to our room, bare feet. Room: It was big and well maintained. The sheets were soft and so were the pillows. It was very quiet at night... So we were able to catch some good sleep after a very busy but enjoyable day. We disabled the room service, because we wanted to sleep in a bit. I turned it back on before leaving, but a few minutes later, the housekeeper came by, and we were still there! Boy, she was fast! There's a mini bar, water heater, tea, and mugs in the room. No fridge and microwave though. Bathroom: It was roomy and the shower, ooh... felt so good after a long day: jet lagged, waiting for hotel check-in time, and a stroll around the botanical garden. The toiletries are good and they smell nice. There's a weighing scale too. Staff: Staff were super friendly and answered all our questions. From the time I was trying to book a room, to check-in, to check-out. They were super professional. Stay at the hotel didn't come with complimentary breakfast.. They have Trellis downstairs, or there are plenty of restaurants to buy food from, that are within walking distance.. Definitely, it was a good stay for me.

My wife went to the Heathman for a day-long work event. She left her 2018 Mazda with the valet in the morning and got a valet ticket. At the end of the day when the event was over, she presented her ticket, and for half an hour (no exaggeration) they were unable to find her car. As it turns out, they had left it on the street all day, a little ways down from the hotel, unlocked with the keys in it. Whoops. Fortunately we don't think anything was taken (who knew Kirkland was so safe?). We know it's not a Mercedes but this was both careless and inconvenient. Furthermore, I think part of how you judge an organization is how mistakes are handled. In this case they essentially said "sorry" and gave her the keys. That seems insufficient in this case - this was a big problem. We attempted to contact the hotel manager, and the staff said there was no manager on site. No manager on site at a hotel at 6:30pm on a Friday? That's pretty hard to believe. Either they have a very strange management schedule, or they were lying so as not to let management know about the mistake. They said the manager Moshe Nelson would call us on Monday, but it's Wednesday now and no call. And there is no way to contact management on the web site. Your guess is as good as mine. In short, I cannot recommend their valet service. Certainly don't leave anything of value in your car if you do use it. And be forewarned that if you have any significant issue at the hotel, there may not be a manager available to help you with it.

I cannot tell you how much I appreciate Sarah at the front desk. I called in a panic yesterday at about 5 am because we had lost power and it was 40 degrees in our home. She got us into a room extremely early which allowed my 1 year old to be able to get some much needed sleep in a warm room. Thank you so much for everything you did for my family. We appreciate it so much. Next power outage we will be back for sure

Egads! I've slept in $50.00 motels that had nicer beds!!! Service was inconsistent. One service person said "no late checkout " the next shift person said no problem!! Also they do not offer a restaurant 24/7 or even 7 days a week. The Hearth only serves dinner but not on Sunday when we stayed. Never again

Excellent staff, and a beautiful hotel with wonderful rooms. Always stay here when in the Seattle area.

Stayed here a few months ago when I was visiting a friend in Kirkland. And I had a great time here! The hotel itself is very high-end and classic with great amenities. My room was super clean. Bed is very comfortable. The bathroom was big and the shower felt great! The room had a mini bar which is very thoughtful. It's also in a very convenient location with many local bars, restaurants, shops around it and it's close to the waterfront too. It's just a very chill atmosphere. There's a little library next to it as well. I had a wonderful time and will always stay here if I ever come back to visit.

Granted after living in the city of Kirkland for over 20 years, I rarely stay at the local hotels. Now residing out of state, I felt a little homesick and had some business to take care of within the area. The first night went well. I even had a conversation with a fellow JHS alumni who was a staff member. The conversation alone gave me that sense of familiarity that you can only get from people you who have grown up with you. Then things changed a bit or should I say a lot. I had came down to go outside and smoke. When I came back in I was told there had been a complaint about smoking on the 1st floor. Myself, being on the 3rd floor I figured the complaint was directed towards me (I also, know whenever a smoker is seen by staff smoking. It turns into a conversation like the one I just described). I was then asked which floor I was on. (At this point, it was obvious there had been no complaint and that any future "complaints" would be from the "3rd floor"). I was given a verbal warning about the no smoking policy, which I acknowledged as responsible and assured the conceigre that I would not be smoking in my hotel. Now, concerned that I would have to pay extra for a smoking fee. I decided to stick around the lobby for a bit and see if I could pick up a sense of what would happen next. Nope, the staff seemed very busy and concerned about other things. I exited the lobby a few minutes after. While walking down the street. I was pulled over by a Kirkland police officer. (If your from Kirkland, you would know this is nothing out of the ordinary as intrusive and embarrassing as it may be, this is simply how they work in Kirkland. The odd thing was the officer insisted that there was some sort of complaint from the hotel. The statement was laughable but I entertained the conversation. I asked the officer if he could meet me and the Manager, I had just spoken with back at the hotel. After two police officers responding I'm still not sure, if the hotel called or if the police inquired about my stay and/or if I had gotten mixed up in a different call. Who knows? All I can say is the hotel obviously didn't make a complaint and they weren't so concerned that they needed immediate police assistance. All of this for a casual conversation that would have never of happened, if I'd stayed outside for five more minutes. After, everything the manager and I had a conversation like normal people do and let whatever what may have been go. I left for hours shopping and preparing for a live performance, coming the next day. I returned, showered, slept. Six hours later, I woke. In a hurry to make it to my performance in Seattle. I got dressed. I then went outside trying to call a Lyft but for some reason my app stopped working as soon as I got back to Washington State. (Odd) while outside, I was smoking a cigarette. Now, nothing was said as I came in the lobby. After, returning to my room to grab my things there was a knock at the door. A gentleman that introduced himself as a staff member said that he handle just gotten a call 5 minutes ago about someone smoking in the room. (Odd, I was in the room five minutes ago) I explained that I had just came in the building and it couldn't have been me. He pushed the issue and I invited him into smell for himself if he could sense smoke. He came in and the conversation was brief. He also, confirmed me walking in just moments before his knock. He seemed to be diffused and left. As, I just prepared to leave. There was a second knock at the door. KIRKLAND POLICE HAD NOW BEEN INVITED. They, insisted that I was to leave the property immediately. I knowing exactly what had happened now decided it was best to leave and deal with the rest later. Here's what's happening. This is, due to an officer T. Slade and his brother (not sure if he has a brother but the officer had a similar name and didn't look familiar). Who had stopped me while walking in Kirkland earlier that day. This could all be coincidence but if it is I'm very unlucky to have the same officer who gave me a criminal traffic ticket) after an unlawful pullover years prior, be the same officer that stopped me on the sidewalk. Then, have a officer who's last name appears to be the same last name, kick me out of my hotel (which I'm sure is also unlawful and just not how we should treat each other as people especially for such a harmless (and impossible) thing like smoking 10 minutes before you even entered the building. I was kicked out of my hotel, at 9pm with all my luggage. Oh and charged an additional $250 for "smoking". Oh and I haven't seen any return of my money for the next two nights which were also prepaid for. Nope, kicked out like a bum on the street. Unfortunately, I am not. I'm a state licensed life insurance producer, small business, stock holder, pro se litigate, father, leader, student, ​motivator, songwriter and performing artist and most importantly a human being. SMH Unfair business practices.

The hotel check in time is 3:00pm, but it is 3:50pm now, we still have been put on wait ...... (5/25/19) I noticed the reply from Business Manager Jim L. after we returned home. I appreciate That. Me and my wife stayed three nights (May 25-28) here and we were very satisfied except the check in experience. Her is my overall rating: Location: excellent - 5 Facility: Great. - 4 Cleanliness: - 5 Breakfast: - 3 (no sitting chairs on 5/25) Service (front desk & room) : 3 (lack of professional training) Yes, I do recommend this hotel.

My daughter wants to have pancake. Even though they don`t have a pancake on the menu. They offered and made one for my daughter. Great service! My daughter was so happy~ Thank you~ btw foods were great too!

Great hotel! Bed super comfortable. Nice room, great amenities, superior hotel staff. This is how you do a hotel. One of the best hotels I have stayed at in years!! A little pricey but it was worth every penny. I would not hesitate to stay here again and recommend the Heathman! Heathman thank you and stay classy!!

Great hotel! We stayed here Labor Day weekend and was very satisfied with the cleanliness and overall customer service here! The front desk was always accommodating and pleasant. We really enjoyed being in downtown Kirkland in general as everything was within walking distance from this hotel. The rooms were trendy and very comfortable. I will say the temper-pedic bed was the best part of the stay! Very comfortable and honestly the best hotel I've ever stayed at.

I came here for my first Yelp even and had a blast! Everyone at the Heathman hotel is so nice and friendly. Made me feel welcomed. Furnishings were nice with awesome art around. Got to meet chef Brian,which was an honor, so humble. Loved his food! Can't wait to try their afternoon tea. I wouldn't mind having a stay-cation here at all.

The Heathman Hotel is extraordinary. We truly had a wonderful experience here. After being made to wait due to an unruly and pretentious guest complaining to the front desk about something completely inconsequential, the concierge offered, without solicitation, to upgrade us to one of the suites on the top floor. Didn't even ask for that. But wow - what a way to make a first impression on a guest! Our room was immaculate. It had a fireplace in the middle of the room and even access to the balconies outside. The bathroom was beautiful, tiled completely throughout. And the bed was a giant cloud of pillowed comfort. They've got Caffe Vita in the room - a sure fire way to slingshot yourself into this guys coffee loving heart. Didn't get a chance to check out the restaurant (Trellis) but apparently it's kind of a big deal. Something to look forward to on our next stay perhaps? If you're coming in from out of town and want to stay in a luxurious (and yet still moderately affordable) hotel that is on the Eastside, the Heathman is a great option. OR, if you're local and just want to treat yourself and your special someone to a little "staycation" the Heathman is DEFINITELY a good option for that too. Great local hotel. Highly recommended. 5 stars.

Love this boutique hotel - only 4 floors but feels as big as a large hotel but very personAlize's service The trellis restraint has the best happy hour in the food is delicious Great location within Walking distance of many restaurants and cafés-the French bakery across the street has the best croissants and there's a great coffee place called zoka a few blocks away