The Heathman Hotel Kirkland

Have stayed here before so knew where to go this time. Had a couple appts in Bellevue, one Friday, one Saturday. Rather than drive 3 hours RT each day, my wife and I chose to stay at The Heathman. Only hotel I'm aware of in downtown Kirkland. Hotel is great as always... large rooms, comfortable bed, very clean. We were able to check in early, all staff were professional as always. Didn't eat here this time but did enjoy a Black Manhattan or two in the bar - excellent as always. Kirkland is a great little town to walk around and explore. Plenty of small shops, restaurants & bars. Waterfront Park as well as Peter Kirk Park. Highly recommend this hotel. We will be back.

Absolutely loved our recent stay at the Heathman Hotel in downtown Kirkland. The staff were all very friendly and professional. The room was clean and comfortable. Furnishings all very nice. Our room had a wonderful gas fireplace and we felt very at home during our stay. The on site restaurant - the Hearth is a great place to grab a meal or drinks. Will definitely continue to have the Heathman at the top of our list for future stays in Kirkland.

Beautiful hotel, excellent lobby and great staff. Wonderful spot to spend a night. The only cons are the parking is quite difficult (they do offer valet for a fee) and during the night it was pretty loud with water moving through the pipes. But the beds are comfortable and the shower is one of the best I’ve experienced in a minute. Water pressure was a 10/10. Definitely worth a stay.

We stayed here for a birthday weekend getaway and Seahawks game, booked through a great Costco package, and overall the hotel itself was lovely. Check-in was smooth, the lobby was beautiful, and our room was spotless and comfortable with nice toiletries. Dinner at the on-site restaurant was excellent (our waiter, Harrison, was great, as well as the rest of the restaurant staff), and we really enjoyed walking around the charming downtown Kirkland area afterward. We definitely plan to return and explore more next time — it’s such a perfect location for a relaxing weekend.||Unfortunately, our otherwise wonderful stay ended on a disappointing note during checkout. When our car was brought back by the valet, we noticed yellow paint on the front passenger tire and wheel — clearly from the yellow-painted curb in front of the hotel. The valet didn’t mention anything, and my husband had to go back inside to ask for our keys. When we looked closer, we saw some small scratches on the wheel after the paint was wiped off. I immediately reported it to the front desk associate, who was kind, took pictures, and said she’d pass the information along to the manager.||The next day, I received a call from the manager, Shannon. I was caught off guard by how the conversation began — rather than leading with an apology or acknowledgment that the situation was unfortunate, she jumped right into explaining that she had looked at the photos and “the paint was on the tire,” even mentioning she had Googled how to remove yellow paint using Goof Off or Goo Gone. I clarified that yes, there was paint on the tire, but also on the wheel before we wiped it off to check for scratches.||She then asked, “Well, what are you expecting from this?” in a tone that felt surprisingly abrupt and condescending. I explained that I wasn’t necessarily expecting anything specific, but was disappointed that the valet had damaged the wheel — especially since I’ve had my car for two years without a single scratch. Her response was simply that they would “note it in his file.”||The call left me feeling very uneasy. What I really expected was a sincere apology, some appreciation for bringing it to their attention, and perhaps a small goodwill gesture — or even just reassurance that the issue would be handled professionally. Instead, the tone of that call turned what had been a wonderful stay into a much more sour experience.||I genuinely hope this feedback helps improve communication and customer care, because aside from that one incident, this hotel and location truly are beautiful and worth visiting.

We've stayed here several times and it's our favorite hotel in the area. Clean, modern, comfortable and friendly service. Plenty of free parking (garage etc) nearby to avoid valet fees. Walking distance to restaurants and coffee, too. It's more luxurious than similarly-priced hotels.

The Heathman hotel is a very special place that feels like home. Front desk and valet team are friendly, helpful and made our stay feels very special. Everybody was lovely with us. Clean and spacious room with great design, huge and comfy bed, the fireplace is the nice touch for winter coziness. Thank you all! ||Merci et à bientôt !

We stayed at the Heathman in August to attend a wedding. The staff was exceptional. I only wish i had remembered the front desk woman's name so i could give a great big shout out. So friendly and helpful. The hotel is comfortable and clean. Great location and walkable to the downtown. We rode the hotel bikes around for a nice tour. Highly recommend and would stay again if ever back in the area.

We stayed at the Heathman hotel for one night. They were so accommodating. We let them know in the morning what time we would be arriving and they had our room ready early before regular check in . The staff was so friendly and helpful. A lovely hotel close to everything in Kirkland. The menu for breakfast wasn't very appealing and their staff recommend a close by breakfast restaurant 2 blocks away that was excellent.

Fantastic!!!!!! We had reservations for a single room king size bed , received a email earlier in the day saying to upgrade for 50$ !! Glad I did , we were put in a 1 bedroom separate living room area w/ fireplace!! Very nice room comfy and quite , staff was very accommodating

Stayed here end of May. Excellent stay. I've traveled far and this hotel is the first ever where I was greeted every night sincerely by the staff, every time I left from valet and when I ordered room service. Excellent bed. I have issues and it's hard to find a bed I like. I'm coming here every time I'm traveling for work on the Eastside from now on. The pillows are too flat for my taste. Nice to have fresh drinking water waiting and refilled and not be charged crazy prices for bottled water. The balcony doors open up, and it was nice to get fresh air. Rain shower, giant tub, and make up mirror. The internet connection was strong and free. Room was clean, well made and quiet for the most part. Could hear people going down the hall and doors slamming at times. Valet parking only. Rooms are cleaned/stocked by request only so you're left alone unless you ask. Bonus. Room service is professional and arrived on time.

Had a great stay at the Heathman. Epic location. Rooms are spacious and very comfortable. The guest service is top notch and very accommodating. Shoutout to the Manager Wayne for showing us the Aloha Spirit when we checked in, big mahalo braddah Wayne. RR4L

Stayed at the Heathman to visit family for the holidays. Was in from another state and had booked for three nights. The first night I booked separate from the second part of the stay but went to check in early (around 2pm instead of the usual 4pm) and they said they'll get me a room for all three nights so I don't have to change it up & that they'll shoot me a text as soon as my room is ready. 9pm rolls around and I have no text but get a call confirming that I do not need my room which was never the case. They had overbooked the hotel and were in a frantic trying to figure out how to accommodate my stay. Thankfully I had family nearby so we were able to stay with them for one night. Coming back the next day to check in, I came just before the 4pm check in time and was provided with a room after a comment something like "it is 10 minutes before check in as stated on the website but I will see what we can do" - extremely snippy and rude front desk staff especially given the circumstances of the night before. The room itself was very nice, bed was comfortable, and had all of the amenities including coffee and tea. There is a restaurant downstairs with great food and they have a fitness center but we were unable to use it during our stay. Location and proximity to bars restaurants and shops was phenomenal Rooms, lovely. Staff, subpar.

We stayed at this hotel quite several times. The location and facility are good. BUT, the hotel has a very misleading sale advertising called "Plan Ahead and Save". You have to pay full amount at booking and the money is NOT refundable. But they dropped the room rate later and refuse to match the favorable rate to the clients who booked and paid earlier under the 'Plan Ahead and Save' offer. The operator (who said she was the manager as well) was very apathic when answering my inquiry, with a kind of 'too bad' attitude. They should call their 'Plan Ahead and Save' offer as 'Plan Ahead and Pay more'.

Downtown Kirkland walkable to everything including Starbucks our son lives there and it was easy to walk to and from his condo. Restaurant food was very good. The staff was friendly. We ate outside on the patio and that was very nice too.

They has a fantastic bar and happy hour. When weather per it's you can sit outdoors. Great selection of bourbons and scotch. They even had Blanton's which can be tough to find

We have stayed at this property many times over the years, and to our dismay, the accommodations and service are digressing quickly. From the lack of care from front staff personnel and wait staff to the bad mattresses, we will be staying elsewhere moving forward.

Our second stay was even better than the first with comfortable rooms, very helpful staff, convenient location and improved dining

Superb breakfasts. Slow service but on the other hand no one bothers you or tries to free up the table!

I didn't understand why the quality between Portland and Kirkland Heathman hotels was different while touting the same amenities. They are run by different companies. While staying at The Heathman Hotel chain since 2012, I loved the service; but, I think I may avoid this one until they fix things with the staff. SUITES Terrace Suite was my first stay after overseeing a meeting for work. It was nice, the room has a vast wraparound deck but I couldn't enjoy breakfast out there as they don't offer breakfasts. I had to check out early to get breakfast elsewhere. The double-sided fireplace was a nice touch but didn't work. At that time the staff was stellar for the all-day business event, for providing catering and my staff check-in process. THE CLASSIC ROOMS The Classic Rooms have adequate space, but the amenities aren't like the suites or have been removed as a service altogether. THE AMENITIES *There used to be snacks in the room, but not anymore. *In-room coffee - The hotel had french press coffee in each room, wonderfully grounded roast beans, and hot water pots to make the most delicious coffee. Now it's become pods coffee, and it seems a massive detriment to the environment. *On one visit a great staff member found a press and water pot in their storage for us. We asked for the items when booking the next trip, but they could not accommodate us with the request. *The bathroom toiletries have changed, they are still nicer than some hotels. *Bikes used to be available to borrow for day trips. Kirkland no longer has this. THE FURRY FRIENDS PROGRAM I have traveled with my dog on 10 or more occasions. My mother and her dog have joined us on 4-5 trips. The policy states it's $30 per dog so it's an additional $60 on the bill. Amenities online show - you receive a dog bone, a dog bed, and dog food and water dishes in the room. I have never seen this amenity. THE STASH REWARDS PROGRAM I never received points even though I was a member. I tried chasing it down but received no follow-through from customer service or staff at booking, check-in/out. CHECK-IN *Check-in is messy. The area is very tiny and is not adequately staffed. There are only two computers. You would think that the hotel would care that you are waiting in a queue, buth patrons for the hotel and restaurant utilize the same doors, and it's a traffic nightmare of carts, people, with no room. *You have to use valet, and there isn't much space to do a load / unload, and it is rushed. Usually, you have to then wait to have staff escort you to your car to get the rest of your luggage. Which takes time as the staff is dealing with the free valet offered to restaurant patrons. HEARTH RESTAURANT *There is a parking garage across the street for MINIMAL CHARGE yet restaurant patrons get free valet at the hotel. Hotel patrons are charged $25 PER DAY in addition to their $400 room. *Hearth restaurant has always been spot on with food and quality. The menu has changed from its higher-end to a pub fare. They still have seafood offerings at around $40 and a steak under $50. A pizza and a beer are under $30. In my last few stays, I found they have the best Margherita pizza and sweet potato fries! *There is a brunch on Sunday - folio for two meals - dinner of $33 and breakfast of $6, I was charged $61.04 in Hotel F&B Charges, Restaurant Food Delivery Fees, and F&B taxes. I know I could avoid these fees by going to the restaurant, but why if I'm less than 100 feet away and want to stay in my PJ's? THE STAFF AND MANAGEMENT Staff reflects managements. The last two trips were so bad, I did fill out the after-stay survey. Managers response below. (I don't complain unless something is REALLY bad.) I thought that things would be different but my second trip but, no. ONLY THE INITIAL ISSUE OF EACH STAY IS LISTED *1st visit - a large event in town that I was not there for. I asked to be far from the elevator in my reservation. Staff was upset I arrived 30 min. early and put me in a room directly outside the elevator. She even stated if I had waited until 5 she MIGHT HAVE accommodated. Check-in is at 4. *2nd visit - early check-in request. I was hung up on after she stated "we are fully booked, and we cannot accommodate requests like this." THEY WERE NOT FULLY BOOKED Management did not apologize for the specific items or offer to make anything right. His email - Thank you for choosing The Heathman Hotel - Kirkland on your recent visit. We appreciate your business and look forward to seeing you again. I had a chance to review the recently completed survey and was concerned to hear about your experience with our hotel. We strive to accommodate all of our guests and their needs, and I was disappointed to hear about the problems you encountered. Thank you again for your feedback we truly appreciate knowing about our guest's experiences so we can celebrate our success and work towards even better service in the future. We hope to see you again soon."

Had room 223 this time compared to 344. 223 was closer to the elevator which I liked as well as the hot water was much better. There was quite a bit more water gurgling noise from the bathroom when any other room turned their water on. Also the walls were a bit thin as I could hear the neighbors TV and people in the hallway. View from this room was of the blue house next door. Not as nice as room 344 which looked out across the street. Overall though a pleasant stay. The location in Kirkland can't be beat.

Such a joke. Came back to the room today and it was not made up! I called the front desk and was told housekeeping was by request only. Really? Who would NOT want their room made up? It's management's poor excuse to try and save some money. So disappointing. The Heathman used to be a good hotel. I'm sorry to see it's gone so downhill.

Hotel is in a great location within walking distance of several restaurants, bars, shops, etc. Our room is nice, updated, and clean. The reason I am giving the hotel three stars is that our TV wasn't working. No big deal but this is 4th quarter, game 3 of the Eastern Conference NBA finals. Lol! We jammed back to our room from dinner to see this. A maintenance person tried a different remote and rebooted the TV without success. Another person came and discovered you must pull the TV screen away from the wall and point the remote toward the box behind the screen. TV issue resolved. I called the front desk to suggest they mention this during guests' check-ins and he totally knew about this issue and said he tells people. I guess our front desk person didn't know or forgot. Training needed as front desk needs to mention this to all guests.

Stayed here last week and have had the best stay. So much to walk to around such as restaurants, cute bars, and never felt unsafe walking around. The staff and everyone were very kind and everything was clean and nice

Even though our stay has been acceptable at the Heathman in Kirkland, but they really need to do some upgrades or at least try to maintain. Mind you the place is clean but start showing sign of its age to rundown. The common area has deteriorated from my last visit about 1.5 year ago and is noticeable. Equally true for our room and the amenities. Staff are still friendly but can improve on their customer engagement. Who doesn't want to see a smiling face in the lobby. Their happy hour menu at the restaurant has never matched their peak years since it was downsized during the pandemic. With everything in the just average category, when next year comes around, we will have plenty of choices. I am still recommending Heathman but reluctantly.

This place was vibey. I loved everything about staying here. The bed was good for sleeping as well as sex. Nice and firm but also soft. Def not a cookie cutter looking place. Def a PNW feeling to it. There's like 5 coffee shops not named Starbucks within about a block or 2. There's some good eats close as well.

Love, love, love! Beautiful, clean, great staff, great food! Rooms are beautiful, quiet, very comfortable! Will come back for sure!

Service and style. This is what separates a well managed and supervised property from an expensive chain. This place treats you like you are the only guest they have. From the valet to the front staff. Rooms are very nice and quiet. Coming from the East Coast that's important the first day or so. Can't stay awake at 9pm but up at 4:30. Coffee in the lobby and Starbucks two blocks down that opens at 5:30 helps a lot. I only had two breakfast sandwichs in the restaurant. Only? It was an egg, bacon and avocado monster. Held me from 6:30 to noon easily. Tastey with a breakfast diet coke. The area is really relaxed. I'm not sure if dog ownership is mandatory or just that poplar in the area. Lots of restaurants ranging from wings to fancy. I struggle with this review as I want to keep it to myself but should not. Just don't book the last room when I'm going.

Brought my husband here to enjoy a relaxing evening for our 4th wedding anniversary back in July. I chose this hotel because it has an attached restaurant which I've dined at before. The 2nd reason why I picked this place was for the location. It's on the east side of Seattle which means you don't have to drive through traffic to get to downtown Seattle. The service is pretty good and very accommodating. They upgraded us to a suite which was incredibly nice and quite amazing! The room was pretty pricey, but well worth it for the upgrade. The suite has a mini bar area w/ a sink and mini fridge. There are doors that open out to a tiny balcony. I asked if they could decorate the room with rose petals and they did with silk rose petals hehe Wish they had a free standing tub though, but at least they had a soaking tub :) We dined at the restaurant then made our way upstairs. The manager was so sweet. She gave us 2 desserts on the house - one to enjoy at the restaurant and the other she sent to the room. Hope they renovate again soon include a free standing soaking tub. That would be pretty epic. Also, create a roof top terrace with a heated pool :) I'd come back and visit again b/c there's not many boutique hotels in the area with an attached restaurant that isn't gross lol

It should have been a great stay. The people working at the hotel are helpful and friendly, but I had aggravating issues with my room. And details matter. There is a lighted fabric panel over the bed. No one at the front desk could tell me how to turn it off. I tried all the switches and called down, their suggestion was to try all the switches. It was rather annoying. The bed was tremendously comfortable and the range of pillow densities made it easy to create the perfect sleep situation. My sink stopper wouldn't release. The inroom coffee was not good and there's no room service before 8:00am. I'm not sure I've ever stayed in a hotel where I couldn't order breakfast. My travelmates were equally frustrated with this aspect. I stayed for a conference and wanted to have breakfast. The location is great, staff great, room comfortable, but the smaller issues will make me think twice before reserving again. I wish it had been smoother. This could be a fabulous choice in Kirkland.

I readjusted my rating because the manager got in touch with me and tried to fix things. I still didn't get the package but he adjusted the rate and was very attentive and made an effort and I really appreciate that level of customer service.

Made reservations over their website and as it turned out somehow the reservation was messed up. they were very pleasant about the whole situation, upgraded us to a suite at no additional charge. we had drinks at their bar and the front desk suggested we walk along the waterfront while they were cleaning our room. The room was great, the service was excellent, the staff very courteous and helpful I would definitely stay here again. Also there were many well-behaved dogs here and as an animal lover I really enjoyed seeing other people's pets. They have a nice bar and restaurant here although we ate at the local restaurants we did use the bar frequently. Parking is $20 per day which I feel was very fair as we checked our car in an out multiple times. The location is very walkable to everything around Kirkland again we would definitely stay here again.

I called today about their afternoon tea, which was advertised on this site, and the girl who answered said she'd never heard of it. Just so you know, it's not a thing anymore!

What a fancy schmancy little place in Kirkland. My team had a holiday soirée here in which we booked up a nice suite on the top floor of the hotel for the event. The suite is large and was a great place to hold a team event like this. A huge flatscreen TV served as entertainment for the event. Kinect Sports and Dance Central are true party pleasers! And there was a nice setup of small bites prepared by Trellis, the hotel restaurant and alcoholic/non-alcoholic drinks that was served by one of the hotel staff. Awesome service all around. Everything was pretty baller about the place. Well, except the parking situation. There is construction right next to the hotel to build the new Kirkland Transit Center. Since that street is cut off, maneuvering in the area is not easy. There is valet service, but I found it kind of confusing of where to go. In the end, I found a nearby solution as there is a close by public parking lot with a $1/hr. rate. Money I was anyway going to shell out in tip. All in all, I like the Heathman. Just the parking issue irks me, but the hotel pros outweigh it.

My Husband and I pulled in fairly late in the evening and were greeted by the most LOVELY people, unfortunately I can't remember their names. We felt so welcomed there. The lobby was beautiful (this was during the holidays), rooms were very clean, pretty quiet area considering there is so much to walk to. We would definitely recommend this hotel to friends and family coming to the PNW to visit.

We went there for a girls night and the service was very good. I had the short-rib caveman style and that was no joke! A Flintstone sized boned with really tender meat was plated. I was disappointed that the high-priced main dish didn't come with any sides. When my friend's steak came out pink inside of well done (I know, I know...we gave her grief), they didn't bat an eye and did everything possible to make it right!

I wanted to surprise my husband for a weekend getaway trip for his bday away from the kids so I looked into booking a hotel near the marina in Kirkland (where he proposed to me 8 years ago). I also booked us a dinner cruise at the marina in Kirkland. Heathman hotel in Kirkland was only a 5 minute walk away from the dinner/cruise/ marina! It was so convenient! The guest service manager that took care of us is named Lucy.... so much to say she was helpful from the start! When I checked in I requested if we can get a room with a view for my husbands bday. She upgraded up to a suite! She also left a note/card thanking us on staying with the heathman hotel for our special occasion and gifted us a bottle of wine in an iced cooler. How sweet right?! Such great customer care and thoughtful! Thank you Lucy if I can give you guys more then 5 stars I would! We loved the place so much that we ended up booking for two nights the following week for my bday with the kids! By the way the hotel is a walking distance to all the restaurant and strip and only a 5 minutes walk away from the lake! Great place for kids and pets! It also has a restaurant near the lobby and serves great breakfast, on the go breakfast and lunch / dinner : happy hour! And not to mention the gym was huge and clean! Thank you Lucy and heathman hotel!!! We'll be seeing you soon

Such a nice hotel! A nice change from the large chain hotel experience - everything felt cleaner and higher quality than what you would see at a Marriott. I lucked out and got upgraded to a suite and it made my stay here even better. Loved the fireplace and the little touches like the pieces of chocolate in the room. I also thought it was great they use glass bottles for water versus the plastic bottles like the chains use. Thank you for existing! Can't wait to be back.

We used the Heathman as our hosting hotel for our wedding and they were nothing short of terrible: -no hot water in some rooms -unfriendly staff (refused to help my 84 year old mother early in the morning) -botched reservations for almost every single guest -did not clean our wedding suite the night of our wedding (chips, fruit plates, veggie plates, dips all in the living room despite our request to clean it) -Sunday brunch was an UTTER disaster (terrible food, not enough seats or tables, ran out of food with the first 7 guests, super dirty dishes, a bar with no bartender, misspelled our names on all signs) AND they tried to charge us an extra $1500 because 4 additional people showed up! This is not the same Heathman it used to be. Shame on them and their general management. Unfortunate stain on our wedding weekend.

Spacious, well-kept lobby warmed by a radiant fireplace. Hotel staff & Trellis Restaurant host very friendly, welcoming. Have to stay a few nights, to decide if it deserves 5 Stars, imho ;)

Fantastic stay. Great safe and clean location. Bakery across the street and an awesome breakfast./dinner place (Georges) walking distance 1 block down the street. The location is great, you are central to Seattle, Bellevue, Woodinville where you are wanting to go. It is sleek and hip, very well decorated and everything is taken care of well. Family of 4 stayed her for 3 nights on a visit all of loved it, the kids especially.

My husband and I just spent 2 nights here as a staycation to have a weekend away from the kids. We were really excited, but on our first night the two rooms next to us were making noise and had their music blasting with the doors open until after midnight. We had to call the front desk 3 times and heard the person through the door politely ask them to keep the noise down. Upon talking to the front desk assistant yesterday morning, she apologized and comped our $25 a night parking. She said she would talk to the manager and see what they could do. They did nothing else to rectify the situation when we checked out. We were definitely disappointed with the service and will not be returning.

The Heathman Hotel at Kirkland was the first hotel out of the three that we stayed at while in the state. Parking: There is no self-parking at this hotel. So just pull over to the side, grab your belongings and let the valet take care of your vehicle. Those men are very friendly and helpful.... and accommodating too, if I may add. We came from the Woodland Park zoo, and we were running short of time. It was traffic heading back to Kirkland and we needed to be somewhere in Clyde Hill before 5:00 pm. By the time we get back to the hotel, it was about 4:40pm. Knowing that they didn't have self parking, the moment we parked at the curb, I requested from the Mr. if we could just leave our car there as we only needed 10-15 mins tops, before we leave again. He granted our request. I just gave him our key, and ran to the elevator and to our room, bare feet. Room: It was big and well maintained. The sheets were soft and so were the pillows. It was very quiet at night... So we were able to catch some good sleep after a very busy but enjoyable day. We disabled the room service, because we wanted to sleep in a bit. I turned it back on before leaving, but a few minutes later, the housekeeper came by, and we were still there! Boy, she was fast! There's a mini bar, water heater, tea, and mugs in the room. No fridge and microwave though. Bathroom: It was roomy and the shower, ooh... felt so good after a long day: jet lagged, waiting for hotel check-in time, and a stroll around the botanical garden. The toiletries are good and they smell nice. There's a weighing scale too. Staff: Staff were super friendly and answered all our questions. From the time I was trying to book a room, to check-in, to check-out. They were super professional. Stay at the hotel didn't come with complimentary breakfast.. They have Trellis downstairs, or there are plenty of restaurants to buy food from, that are within walking distance.. Definitely, it was a good stay for me.

My wife went to the Heathman for a day-long work event. She left her 2018 Mazda with the valet in the morning and got a valet ticket. At the end of the day when the event was over, she presented her ticket, and for half an hour (no exaggeration) they were unable to find her car. As it turns out, they had left it on the street all day, a little ways down from the hotel, unlocked with the keys in it. Whoops. Fortunately we don't think anything was taken (who knew Kirkland was so safe?). We know it's not a Mercedes but this was both careless and inconvenient. Furthermore, I think part of how you judge an organization is how mistakes are handled. In this case they essentially said "sorry" and gave her the keys. That seems insufficient in this case - this was a big problem. We attempted to contact the hotel manager, and the staff said there was no manager on site. No manager on site at a hotel at 6:30pm on a Friday? That's pretty hard to believe. Either they have a very strange management schedule, or they were lying so as not to let management know about the mistake. They said the manager Moshe Nelson would call us on Monday, but it's Wednesday now and no call. And there is no way to contact management on the web site. Your guess is as good as mine. In short, I cannot recommend their valet service. Certainly don't leave anything of value in your car if you do use it. And be forewarned that if you have any significant issue at the hotel, there may not be a manager available to help you with it.

Great location, big rooms..however....tooooooo noisy to sleep. The heater/fan is so loud it startled me awake every night. Housekeeping did not refill water or clean glasses

Just left this hotel with the worse taste in my mouth. And here last night was the best night of my life, my daughters wedding. You'd think I was in my element. And the 4 nights we stayed in our suite at the Heathman (and all the rooms our family stayed at) they would have risen above a bit. But. All. The. Rules. Hi! Party of 10 for dinner- what drink do you recommend? Oh, I don't drink nor am I a server but I will do what I can. Ok. No problem. Next day: Can we get a quick drink in the bar before our Uber gets here in 5 min? No, you need to get a table in the dining room so you don't block the bar entrance way. But we're only having a quick shot? Doesn't matter, you need to sit in the restaurant. Ok, nevermind. Hi front desk? Can we get our room cleaned since no one has come to clean in 2 days? No, sorry, for future reference you have to call before 9am. We think you're fine with one roll of toilet paper and two towels. Ok, good to know, I'll start taking notes.Ok, we'll try to have someone come. No one came :) hi, can you please change the credit card from the one charged to the one on file? No, you have to do that when you check out. We did. We'll, for future reference, you have to let us know. We did. Oh, well for future reference you have to come down to the front desk. Um we did. Ugh. Sarah in the front was great, but for future reference, we won't spend 8 grand for 4 days with our family and stay at a hotel with a broken terrrace door, 1 roll of toilet paper, no room service or food before 4, and 14 pages of rules. Wedding of our dreams, hotel was not.

I came here for my first Yelp even and had a blast! Everyone at the Heathman hotel is so nice and friendly. Made me feel welcomed. Furnishings were nice with awesome art around. Got to meet chef Brian,which was an honor, so humble. Loved his food! Can't wait to try their afternoon tea. I wouldn't mind having a stay-cation here at all.

The Heathman Hotel is extraordinary. We truly had a wonderful experience here. After being made to wait due to an unruly and pretentious guest complaining to the front desk about something completely inconsequential, the concierge offered, without solicitation, to upgrade us to one of the suites on the top floor. Didn't even ask for that. But wow - what a way to make a first impression on a guest! Our room was immaculate. It had a fireplace in the middle of the room and even access to the balconies outside. The bathroom was beautiful, tiled completely throughout. And the bed was a giant cloud of pillowed comfort. They've got Caffe Vita in the room - a sure fire way to slingshot yourself into this guys coffee loving heart. Didn't get a chance to check out the restaurant (Trellis) but apparently it's kind of a big deal. Something to look forward to on our next stay perhaps? If you're coming in from out of town and want to stay in a luxurious (and yet still moderately affordable) hotel that is on the Eastside, the Heathman is a great option. OR, if you're local and just want to treat yourself and your special someone to a little "staycation" the Heathman is DEFINITELY a good option for that too. Great local hotel. Highly recommended. 5 stars.

Stayed here a few months ago when I was visiting a friend in Kirkland. And I had a great time here! The hotel itself is very high-end and classic with great amenities. My room was super clean. Bed is very comfortable. The bathroom was big and the shower felt great! The room had a mini bar which is very thoughtful. It's also in a very convenient location with many local bars, restaurants, shops around it and it's close to the waterfront too. It's just a very chill atmosphere. There's a little library next to it as well. I had a wonderful time and will always stay here if I ever come back to visit.

I cannot tell you how much I appreciate Sarah at the front desk. I called in a panic yesterday at about 5 am because we had lost power and it was 40 degrees in our home. She got us into a room extremely early which allowed my 1 year old to be able to get some much needed sleep in a warm room. Thank you so much for everything you did for my family. We appreciate it so much. Next power outage we will be back for sure

The hotel check in time is 3:00pm, but it is 3:50pm now, we still have been put on wait ...... (5/25/19) I noticed the reply from Business Manager Jim L. after we returned home. I appreciate That. Me and my wife stayed three nights (May 25-28) here and we were very satisfied except the check in experience. Her is my overall rating: Location: excellent - 5 Facility: Great. - 4 Cleanliness: - 5 Breakfast: - 3 (no sitting chairs on 5/25) Service (front desk & room) : 3 (lack of professional training) Yes, I do recommend this hotel.

My daughter wants to have pancake. Even though they don`t have a pancake on the menu. They offered and made one for my daughter. Great service! My daughter was so happy~ Thank you~ btw foods were great too!

Great hotel! Bed super comfortable. Nice room, great amenities, superior hotel staff. This is how you do a hotel. One of the best hotels I have stayed at in years!! A little pricey but it was worth every penny. I would not hesitate to stay here again and recommend the Heathman! Heathman thank you and stay classy!!

Egads! I've slept in $50.00 motels that had nicer beds!!! Service was inconsistent. One service person said "no late checkout " the next shift person said no problem!! Also they do not offer a restaurant 24/7 or even 7 days a week. The Hearth only serves dinner but not on Sunday when we stayed. Never again

Great hotel! We stayed here Labor Day weekend and was very satisfied with the cleanliness and overall customer service here! The front desk was always accommodating and pleasant. We really enjoyed being in downtown Kirkland in general as everything was within walking distance from this hotel. The rooms were trendy and very comfortable. I will say the temper-pedic bed was the best part of the stay! Very comfortable and honestly the best hotel I've ever stayed at.

The hotel is in the center of downtown Kirkland which makes walking to many places very accessible. The hotel was nice- the person who checked us in needs to work on her speaking volume. She spoke to softly for me. She gave no helpful information didn't ask us anything like other hotels we've stayed at. Didn't ask if this was first stay with them. I didn't feel like they appreciated our business. They just didn't seem to care about us. They basically checked us in gave us our key and that was it. I had to inquire about parking and our free argosy cruise tickets. They had umbrellas for hotel guest but when you needed it there weren't any left. The rooms were fairly small but clean. The beds were said to be queen beds but they looked like double beds which I questioned and just got a blah answer.They said all rooms had queen beds and yep room *** has queen beds in them. Why mention my room if ALL rooms have queen beds. They placed us on the first floor with the view of the bus station. We very much enjoyed eating at Trellis for their afternoon tea and dinner!! I gave them 3 stars for their Trellis restaurant and for their location but I would not stay there again.

Nice hotel. As I walked up it was festively decorated with fall colors and pumpkins and the lobby smelled of apples and they had locally sourced apps from the chef to sample. Doesn't really seem like it's business ready since the office table is size of a shoe box. But they do provide a french press and a coffee make very true to the Seattle culture. Wi-Fi is complimentary so that's definitely nice. The hotel did receive AAA Four Diamond Award. Although the afternoon/night staff seems to be more pleasant than the morning staff. Valet parking only and $13 a day -- Not a fan. Fitness center is on the lower lobby and is pretty small. Have a place for water but the dispenser was not there. Possibly because it was too early in the morning. Did stay long enough to feel like anything stood out but it was a pleasant place to stay.

Excellent staff, and a beautiful hotel with wonderful rooms. Always stay here when in the Seattle area.