Tracy C.
Yelp
If I could give this establishment negative 5 stars, I would. My husband and I had an incredibly disappointing experience at this outdated and falsely advertised inn. From the moment we arrived, it was clear that this place does not live up to its advertisement claims or standards.
The check-in process was handled by a female clerk who was extremely curt and rude. It was our first impression of Cocoa Beach, and honestly, it left a terrible taste. To make matters worse, we saw a woman with a teenage child checking in before us--despite the inn claiming to be an adults-only establishment. The clerk gave a dismissive speech about keys and parking passes, and when it was our turn, she asked, "You heard all of that correct, so I don't have to repeat it?" as if we were bothering her. She completely ignored a comment about her adorable fur baby walking behind the counter, which felt dismissive and unprofessional.
We received a metal key (not a key card), and when we arrived at our room, the smell hit us--like mothballs or old linens. There is no elevator to access the second-floor rooms, so we had to carry our luggage up two flights of tiled stairs. The hallway was cluttered with construction boxes, which made the walk to our room less than welcoming.
The biggest letdown was the so-called "beach view." The property falsely claimed to be on the beach, but the view was obstructed by tall brush and a parking lot, requiring a walk through the grounds, pool area, over a wooden bridge, and through brush to reach the beach. It was far from the direct, scenic beach access promised.
The room itself was tiny--an efficiency size with a ceiling-mounted modem that blinked neon green all night, keeping us awake. The bed was the hardest and most uncomfortable I've ever slept on. The bathroom was minuscule; I could touch both walls with arms outstretched, which is astonishingly small for two adults.
Their "free breakfast" was a complete sham. What they called "free" was more like a snack bar limited to a muffin, a tiny piece of quiche, a slice of toast (if you ask), a small shot of orange juice, and some coffee. The poached eggs and hot water setup for cooking eggs was ineffective--the water was never hot enough to boil. The toaster was broken, and the entire breakfast experience was a joke.
The property was in severe need of updating, with construction materials cluttering the hallways, and the overall cleanliness and maintenance lacking. The parrots kept at the inn were beautiful but seemed stressed and shy, likely due to the poor conditions and neglect.
Overall, this inn was an unpleasant, outdated, and misrepresented place that I would strongly advise avoiding. My husband had booked this inn for our 16-year wedding anniversary through Expedia and USAA. Since we did not get a name from the clerk who checked us out and took our keys, we were unable to get a refund. This location was so horrible, that we are fine with not getting a refund as at least we were able to stay at a better location for the remaining 3 nights we were staying in Cocoa Beach. This inn charges top dollar to stay here for false advertisement and to sleep in a broom closet that are old & extremely outdated, uncomfortable. After just one night, we checked out early and moved to a reputable hotel nearby, which turned our stay in Cocoa Beach from terrible to enjoyable. Save yourself the frustration/money and look elsewhere for accommodations.