Tony J.
Yelp
Less then expected - Breakfast/Brunch:
One would presume if ordering the breakfast skillet - the food would be served in some sort of metal skillet or hot plate - Especially after asking our server will the potatoes come out sizzling on the skillet, and their response is "oh yes, it will."
My breakfast came to the table, and it was served in a skillet, albeit a plastic skillet, that was neither sizzling nor was the food inside of it.
I looked down upon clumps of lukewarm potatoes surrounded by less than warm, sausage, bacon, and ham with bits of un-melted cheese scattered about.
The crown of this plastic breakfast Skillet was too delicious looking over easy eggs perched on top, which unfortunately were the only things hot in that plastic, (should have been) sizzling hot breakfast skillet!
Even more disappointing was the breakfast crepe that my partner ordered. It was a savory crepe filled to the brim with delicious meats. But the one thing that made this crepe undesirable was its gummy/rubber like texture, which we found unappetizing.
Our colleague whom we invited to joined us for breakfast for his birthday ordered the omelet, which was a good size, and that was delicious. Unfortunately, the pancakes that accompanied his meal were dropped at the table by the server. We do understand that things happen, but this breakfast experience was in great peril. This was our first time at this brand-new restaurant in our community. They say that first impressions are everything, and we were surely getting an impression!
What added insult to injury was the coffee, which was pedestrian at best, and I cannot understand the cost of $3.50 for a 12oz coffee! Moreover, we were a table of three people and were charged 18% gratuity, which is fine when disclosed. Tipping is a fundamental part of the experience when dining out, and one that I enjoy providing for the service I receive. What troubled me was the inclusion of gratuity without disclose, nor providing an itemized check until one is requested. Yes, it is listed on the website, but I didn't recall seeing it on the menu or posted in the restaurant. It makes me wonder how many customers have paid double gratuity without knowing it was in the check?
Overall the interior of the restaurant is inviting, warm, and the service team was nice. I was just disappointed with my meal and if I'm paying $18 to $22 for a meal, I would expect that it should be hot or at best better than lukewarm!
I hope leadership at TJF (The Jagged Fork) take this as constructive criticism. I expected more from them considering they have other locations around Michigan, and this is a new location in Dearborn Heights. I do not think I will have breakfast at TJF any time soon. But hope the kitchen catches up to customer expectations on quality and temperature of food.