Hotel Seville NoMad - The Unbound Collection by Hyatt

Resort hotel · Midtown East

Hotel Seville NoMad - The Unbound Collection by Hyatt

Resort hotel · Midtown East

5

22 E 29th St, New York, NY 10016

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Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by Courtesy The James New York – NoMad
Hotel Seville NoMad - The Unbound Collection by Hyatt by Courtesy The James New York – NoMad
Hotel Seville NoMad - The Unbound Collection by Hyatt by
Hotel Seville NoMad - The Unbound Collection by Hyatt by Courtesy The James New York – NoMad
Hotel Seville NoMad - The Unbound Collection by Hyatt by Courtesy The James New York – NoMad
Hotel Seville NoMad - The Unbound Collection by Hyatt by Courtesy The James New York – NoMad
Hotel Seville NoMad - The Unbound Collection by Hyatt by Courtesy The James New York – NoMad
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null
Hotel Seville NoMad - The Unbound Collection by Hyatt by null

Highlights

Chic hotel in Beaux Arts building, modern rooms, Italian restaurant & cocktail bar  

Featured on Michelin
Featured in Conde Nast Traveler

22 E 29th St, New York, NY 10016 Get directions

hyatt.com
@jamesnomadny

$$$

Information

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22 E 29th St, New York, NY 10016 Get directions

+1 212 532 4100
hyatt.com
@jamesnomadny
𝕏
@JamesHotels

$$$

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Last updated

Aug 7, 2025

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@michelinguide

New York City Restaurant Week 2024, The MICHELIN Guide Way

"Vestiges of the building’s original architectural ornamentation remain, and are contrasted in the rooms with Scandinavian modernist furniture, in a way that’s reminiscent of more than a few Copenhagen luxury boutique hotels." - MICHELIN Guide

https://guide.michelin.com/us/en/article/dining-out/new-york-city-restuarant-week-michelin-guide-menu-hotels
View Postcard for The James New York – NoMad
@michelinguide

The Most Popular New Hotels of 2023

"The stunning 1904 Beaux-Arts building at 29th and Madison has been a hotel, under one name or another, for well over a century. But it’s hard to imagine it ever looked fresher than it does in its 21st-century incarnation as the James New York NoMad. Interiors are stylish, thanks to the fine work of designer Thomas Juul-Hanson, but not so theatrical as to put off more traditionally minded business travelers." - Mark Fedeli

https://guide.michelin.com/us/en/article/travel/the-most-popular-new-michelin-guide-hotels-of-2023
View Postcard for The James New York – NoMad
@michelinguide

The Most Popular New Hotels of 2023

"A stylish hotel in a 1904 Beaux-Arts building, appealing to both modern and traditional business travelers." - Mark Fedeli

https://guide.michelin.com/en/article/travel/the-most-popular-new-michelin-guide-hotels-of-2023
View Postcard for The James New York – NoMad
@goop

"Just over a year old, the James’s second location in the city (the first opened in SoHo in 2010) is a Beaux Arts building from 1904. It’s got a hip, modern vibe, which is a great juxtaposition in such an historic building. Rooms are bright and cheerful (if a bit on the small side—this is New York, after all) and have a residential feel thanks to little touches like built-in wooden nightstands, Art Deco–style minibars, and works from local artists on the walls. It’s also home to Scarpetta, a popular high-end Italian restaurant that moved from its Meatpacking location to the hotel last year. The central location—in a rapidly changing, ever-cooler neighborhood—is a big bonus: NoMad is convenient to most parts of the city."

The Chelsea & Flatiron Guide
View Postcard for The James New York – NoMad
@cntraveler

The James New York – NoMad

"Why did this hotel catch your attention? What's the vibe?The experience begins on the sidewalk as you take in the soaring Beaux Arts facade of this NoMad monument, which was originally built in 1901, added to the National Register of Historic Places in 2005, and designated a New York City landmark in 2018. All that history aside, the hotel has already become an area favorite in its three short years operating as part of the James Hotels group, serving as a quintessential anchor of the neighborhood. What's the backstory?The interiors (designed by Thomas Juul-Hanson) are contemporary without being cold, making this place the kind of hotel that's sensible enough for a work trip but also engaging enough to make the most of your time in Manhattan—the lobby's arched seating areas in particular are a great place to host an impromptu business meeting during the day, and perhaps curl up with a friend and a cocktail in the evening. Tell us all about the accommodations. Any tips on what to book?We booked a standard room but were pleased to receive a space-available bump to a suite (the kind of service typical of James Hotels). It was jaw-droppingly spacious for a Manhattan hotel, even as far as suite-category rooms go, and even more surprising was the amount of natural light, which can be hard to come by in a Manhattan high-rise. The furniture was part mid-century, part-Scandinavian, and absolutely soothing—a nice change of pace from other city hotels, which sometimes focus too much on being dark and sexy. From the comfy custom-designed beds, to the large windows and gorgeous marble bathrooms, the room had a light and airy vibe that delivered some serious urban zen. Is there a charge for Wi-Fi?No charge for the Wi-Fi. We emailed and streamed just fine. Drinking and dining—what are we looking at?Scarpetta on the ground floor serves up sceney haute Italian, and it seems there's always a crowd from lunch through late-night, but the real action goes down in Seville, an intimate underground cocktail lounge inspired by the jazz age with leather chesterfields and plush velvet curtains. For a quintessential sexy New York cocktail moment, it's one of the best spots in the neighborhood. And the service? We booked through a third-party website, and check-in was impeccably smooth and quick, making it from taxi to our room in about four minutes flat. It's also worth mentioning that the front desk is especially welcoming to furry guests as well—not only is your pet greeted with a warm welcome upon arrival, but the front desk is game to arrange water and food bowls delivered to your room. They also offer up a natural paw balm should those NoMad sidewalks prove tough on Fido's little feet. What type of travelers will you find here?With so many great seating areas, there's definitely a scene in this hotel's lobby as afternoon turns into evening, and it feels like there is always a pleasantly buzzing (but never noisy) level of energy. It's the kind of crowd that probably says "work hard, play hard" on their Bumble profile—entrepreneurs looking for a cool place to take meetings on one hand, and leisure travelers looking for an approachably elegant hotel on the other. What about the neighborhood? Does the hotel fit in, make itself part of the scene?What was once a south-midtown wasteland has become one of the city's most engaging neighborhoods, especially if you're a wellness junky. The hotel has partnerships with a number of fitness and beauty studios in the area, from treadmill workout class SLT Tread, to Throwdown Boxing, and House of Cryo (which can be booked for in-room cryotherapy treatments). Is there anything you'd change?People always have strong opinions about Manhattan hotels—the rooms are too small, it's in a weird location, the food stinks—but oddly enough, the James New York - NoMad seems to get pretty much everything right. Any other hotel features worth noting?Valet parking makes check-in a breeze if you're driving into the city. It's also worth mentioning the in-room "Four Bodies Wellness" program, which allows guests to experience a kundalini yoga class through their in-room TV, access a complimentary one-month membership to the INSCAPE meditation app, and also book one-on-one sessions with various intuitive and wellness counselors (yes, you can have astrology and tarot card readings booked directly in the comfort of your room). Bottom line: Worth it? Why?Saying a hotel has a "sense of place" is a pretty tired trope at this point, but this one really hits the mark, providing a current and compelling snapshot of where New York City currently stands with food, design, and wellness." - Todd Plummer

https://www.cntraveler.com/hotels/new-york/james-new-york-nomad
View Postcard for The James New York – NoMad

LuxuryGlobal

Google
Had an amazing stay at The Seville Hotel. Right from the start, Tommaso (the new GM) and Chris Budhu (Director of Rooms) made sure everything was perfect. They both set a great tone—welcoming, attentive, and on top of the details.||The location is unbeatable. Midtown feels too corporate, Downtown tries a little too hard, but this spot hits the sweet spot. Everything you need is a short walk away, and the vibe of the neighborhood just feels right.||The hotel itself is super clean, fresh, and stylish without being over the top. The lounge downstairs is great for relaxing, the restaurant in the lobby is solid, and the lobby bar has a fun energy without being chaotic.||The room? Way bigger than I expected for NYC. Chris had us set up in a suite that was honestly larger than most apartments I’ve seen in the city.||All in all, a great experience. Comfortable, easy, and really well run. I’ll definitely be back.

Stephanie AR

Google
I stayed here for the first time in December and it was great, so I booked again for 4 nights this past week. Well, between December and present day they were bought out by Hyatt and this stay was pretty bad. First off, the room we were initially assigned was right by the elevator and SO loud. The room doors are not soft close and they SLAM shut. We asked to be moved to a room away from the elevator and all they had available was for an up charge of a different room at an additional $75/night. To ensure we were able to sleep at night and have more quiet, we said fine. The room, while more quiet, was filthy. The sides of the headboard had splatter on it and it was just overall very rough. The good news is the bed was very comfortable. Our room also had an odd outlet where the tv wasn’t facing the bed, it was on the wall adjacent to it. Lastly, we had an additional amount charged to our card. When we asked about it, they told us it was for a mini bar charge of nuts - which we didn’t touch a single thing on the mini bar. All this to say, we won’t be back.

Inspiration659464

Google
As a World of Hyatt Globalist who spends 60+ nights a year at Hyatt properties, I can confidently say the service at The Seville stands out. Ricardo, Luc Aboua, Angelica, Nebi, and Phillip went above and beyond to make our stay exceptional. Their warmth and attention to detail made a real difference for me and my wife.||The NoMad location is unbeatable, the hotel is spotless, and the on-site restaurant was a pleasant surprise. Yes, some parts of the property show its age, but the service more than makes up for it. We were even upgraded to a suite mid-stay—unexpected and much appreciated.||Huge thanks to the whole Seville team. We'll be back!|

J U

Google
We had a great stay here. The rooms were comfortable & clean & quiet for NYC. Much better deal (and noise control) than what I experienced staying on Times Square in the past. Service was wonderful from everyone we interacted with. Very gracious with support and giving directions. Conveniently located next to subway stations, good coffee shops, and Whole Foods Market. Will definitely return!

Maria B

Google
Excellent central location. There’s a Whole Foods very nearby and the proximity to Madison Square Park made it a great option for us since our dog was staying with us. However, the hotel itself left a lot to be desired. Beyond the friendly staff and the smooth check-in experience, our room lacked the level of cleanliness that I would have expected from this hotel. There were dirty handprints on the closet doors, smudges and mysterious liquids dried onto surfaces like the light switches. Our shower had a few hairs by the drain that weren’t ours. And small attention to details like the fact that one out of the two sets of complimentary slippers were missing suggested that our room had been reset in a way that missed the mark for the price point of $500 a night for a deluxe king room. Finally, our room had a window that wasn’t appropriately fitted and sealed (see photo) so the outdoor construction and traffic noise was as crystal clear as if we had left the window propped open. For reference, we were on the sixth floor.

Jason Ambler

Google
SCAM ALERT - The hotel desk staff was awful from check in to check out. They made my wife and I wait for 3 hours AFTER our room was ready. We waited in the lobby and checked in multiple times only to be dismissed, saying that they will call us when the room was ready. They didn’t call us and we waited 3 more hours only to find out it WAS ready hours before. They just didn’t call or bother to actually check on our room when we asked. The rooms were OK. Beds were comfy, decent fit and finish on furniture and fixtures, hot water. The rooms did not have complimentary water (only mini bar). Also, no coffee maker, and no iron despite there being an ironing board. THEN HERE COMES THE SCAM - at checkout they tried to charge us a $500 smoking fee, but my wife and I don’t smoke. Obviously a mistake, but instead they tried to GASLIGHT us saying a sensor indicated there was smoke in our room. The managers were in on it, and it took us calling Hyatt corporate to get it resolved. Then the manager had the audacity to say they would take it off as a “one time courtesy”, but there was nothing courteous about it. It was an absolute hassle for us, not them. If you stay here, beware! Miguel the doorman was the only good staff member I encountered.

Radu Stefan

Google
I had a very unpleasant experience at Seville Nomad NYC despite the hotel itself being quite nice. I booked my stay through Booking.com and the total amount shown in the app was $2017.89. Upon arrival, the front desk receptionist reviewed the booking on my phone, acknowledged the total, and admitted that Booking sometimes doesn’t display the full amount with taxes included. However, he clearly stated that since this was the amount shown and agreed upon in the booking, the hotel would honor it. I paid the amount in full, was checked in without issue, and enjoyed my stay. But during the following days, I noticed that the hotel repeatedly attempted to charge my card again. At check-out, a different receptionist told me I still owed money, claiming my story wasn’t credible and dismissing everything I had previously discussed with their colleague. Eventually, a supposed manager confronted me before my departure, refused to accept the initial agreement made by their staff, and pressured me into paying an additional $380. I was left with no choice but to pay – despite this being clearly a hotel-side error or a Booking.com integration issue. This is unacceptable. It’s not the guest’s responsibility to pay for internal system issues or employee miscommunication. I was misled and treated unprofessionally. I strongly advise future guests to clarify all fees upfront and to be extremely cautious with any hotel that handles billing in such an inconsistent and disorganized manner. I would also like to mention that the window in my room was completely non-functional. It was detached from the wall and provided no sound insulation at all, making the room extremely noisy during the night — a very poor experience for the price point of the hotel.

OnAir671998

Google
Front desk staff were not trained to provide the 4 to 5 star level of hospitality the hotel is rated as. The rooms were also very small depending on which room they assign you, so be sure to inquire about the different layouts. Also the front desk staff were or helpful or thoughtful towards the guests needs. The level is experience should be 4 to 5 stars but it was definitely below expectations.
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Christy M H.

Yelp
Im surprised this hotel doesn't have better reviews because everything about it is super convenient for being in a busy area. The staff is super nice, welcoming and helpful compared to most people you meet in overwhelming areas of Manhattan. The cost for food and drink are higher than usual but its expected in this area. The rooms are very modern. The appliances are all up to date and the cleanliness of the rooms really surprised me. The bathrooms are spacious and all of the hallways look very well taken care of, like if someone was cleaning every hour. The noise of the city surprisingly is drowned out in this building. I loved this hotel and think its gonna be my hotel of choice whenever I need a place to stay.
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Andrew K.

Yelp
Hotel staff and location are good. But if you enjoy sleep, this is NOT the place. The windows do not drown out being in downtown and on the 7th floor. I was t able to fall asleep until 4am. Sorry James, this is not the spot.
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Ana M.

Yelp
Location 10/10 Price Value 10/10 Service & cleanliness 7/10 Design and Cuteness 10/10 1st time staying in this hotel. Love the neighborhood, is very convenient if you like to walk. There is a wholefood very close by also very close little Eataly! The only thing was very thin walls, you could hear your neighbors which is normal in NY ;) Also we felt the bed sheets havent been changed so we called and asked them for new one. The size and design of room was perfect. Overall I would go back for sure!
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Enna J.

Yelp
Overall nice hotel. They have a restaurant, lounge and spa in the hotel. The location is fairly walkable to many tourist sites while not being too congested. The rooms are pretty small but clean.
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Lina F.

Yelp
Came on a visit from Miami with my husband and kids. Property is a bit old and outdated. From the moment you check in everyone is gracious however they try and upsell you. I was offered an upgrade which I turned down as it would be adding an additional $400 to my bill. Upon checking into our room the phone immediately rang. The front desk clerk was offering me a better upgrade at the same rate. I understood this to mean the same rate I was already paying so I graciously accepted. Upon further clarification it was explained that it was the additional $400 (it was the same rate that had been offered to me with originally offered upgrade). The room was extremely spacious we ended up with two queen beds and a separate living area with a comfortable large sofa bed. Well worth the upgrade. Our room came with a $40 credit which we were told we could use at the bar, Seville. We tried to apply our credit at the bar on the last evening of our trip. Manager of Seville told us it wouldn't post. We ended up paying cash and the charge posted to our room as well. It took us over a week to have the charge removed. Beware, there are no smoking signs posted all over the hotel. We were charged $1000 in smoking fees which we had removed - we did not smoke in the room. We were also charged for a bottle of wine from the mini bar - we didn't have any wine. At the end all extra charges were resolved. Thank you to Vanessa and Hector at the front desk, Pradley the manager, and a special thank you to Kent for making it all right.
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Kris P.

Yelp
Great location! I recently stayed here and check-in was not do smooth. Between the sales / accounting department and the front desk the ball was dropped along the way. Thank goodness the manager on duty was there to rectify after me insisting to the front desk agent to double/ triple check my reservation. Anywho. I wasn't advised abt the amenities offered at check-in but on my 2nd day stay the bellman assisted me and mentioned to me cocktail hr in the evenings as one of the amenities offered. The property was clean, my room was clean and fairly spacious for a NYC hotel. The closet was a nice size with robes provided. I wish there were also disposable slippers. The hotel is decorated so nicely in the lobby for the holiday season. The bar/restaurant was extremely crowded. All in all my stay was very comfortable.
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Lily S.

Yelp
Love love this hotel! Will def stay here next time I'm in town also. Really close to all the best Manhattan has to offer (time square, k town, 5th ave...), the location is not too touristy yet close to the sighting attractions that out-of-Towners like myself would love to see. Check in was smooth and the doormen were very attentive and were so kind to help us with our not-so-light-packers. Bed was comfortable and the size of the room is spacious for Manhattan. There are also bars and restaurants onsite so if you want to stay warm but also not be in the room, these are some great options. Further, the hotel gym and the daily wine hour are also amazing for extroverts like me to make new friends. Make sure to check the speakeasy in the basement that is open Mon to Sat. Live music and Italian cuisine. Need I say more? Not so great would be the thin walls in between the rooms and can clearly hear the hallway, street noise, and the club downstairs. We are on the 4th floor. Maybe a higher flight would solve the issue but was too lazy to switch rooms. I've been to many hotels in Manhattan but HIGHLY recommend this one :)
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Warren C.

Yelp
There's so much to say here... but instead, I'll leave you with word soup to describe my experience at The James Nomad. Amazing! Considerate! Thoughtful! Super Helpful! Style! Speakeasy! Must Experience Bar!
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Pedro R.

Yelp
Beware. Their smoke detector censors are faulty. My wife and I stayed here for one night. We were in our room for a couple of hours and left to explore the city. The next day we checked out and they told us they would charge us 600 dollars for a smoking fee. Neither of us are smokers and we were in our room for less than 3 hours. The rooms are nice and the service was good. But it definitely left a bad impression on us.
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Pierre M.

Yelp
It's an OK boutique hotel in NoMad but I've also stayed at the competing Royalton Park Avenue which IMHO has a much better offering. Pros * Good restaurant near the lobby * Ideally located in Manhattan Cons * Expensive breakfast (and they even charge extra for room service) * Small rooms even in NYC standards * Windows are very dirty! * If you go in the summer, no pool
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e m d.

Yelp
We wanted to be in the mid-town area and this looked good on the website. Definitely not a four star hotel as advertised (on our Chase card travel website). We stayed five nights. The GOOD: Good location if you like mid-town, easy to get to subway etc. in the Flatiron district. We had a suite and the rooms were quite large for NY. Bathroom was decently sized too, with a bathtub and a shower. Comfortable bed. Nice lobby with coffee in the morning and wine and sandwich type things in the afternoon. Friendly helpful doorman. THE BAD: The rooms look like a college student decorated their dorm from garage sales and Z gallery. And, believe me when I say the couch and chairs in the living room are ridiculously hard (cheap furniture). My husband couldn't even work in there they were so uncomfortable. The place didn't feel clean. Not like housekeeping clean (which was very good) but just tired and kinda... grubby? While the bed may be comfortable, the sheets are cotton/poly and the pillows are foamy. We then requested down pillows which were inexplicably hard. We had free continental breakfast. They gave us 10 little cards (the size of business cards) as vouchers to use in the restaurant (Scarpetta) with our name, room number and dates of stay hand written on them. Which felt kind of old timey. At Scarpetta one morning the espresso machine was broken so no lattes etc. On two mornings they only had one server and (on one of them) the place was full and the server was completely overwhelmed. It took so long to get coffee I walked out into the lobby and got some myself. I even had time to go back and re-fill my cup before our food arrived. When my latte did arrive, it was cold. The front desk. If you call and request something, it will fall into a black hole. I asked for water, they said they'd send up "filtered" water. Not sure what that meant but it never arrived. Asked for down pillows (never arrived). Called housekeeping and they brought them. There was no bar soap either for the sink so I called the front desk... well, you get it. Finally, the manager at the desk seems not particularly friendly. Kind of just... disinterested. Won't stay there again.
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Alexia L.

Yelp
Bedbugs in our room -- DO NOT STAY HERE!! Having experienced the nightmare of bedbugs before, my husband and I both know intimately how to identify them yet the hotel continues to deny it and provided faulty investigation reports. I documented this with pictures, videos and we even saved the specimen I killed, yet they keep denying the obvious facts. They may be evading city fines for now but this is only going to get worse for them. Hotel management and potential guests, take this seriously
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Dean H.

Yelp
I was a doing business in NYC and stayed at the James NoMad. I travel often and am used to submitting my credit card for incidentals as my company pays for the room. I noticed later that the James charged my car $48 per day for "spa use" and other miscellaneous charges. I never used these services and when we contacted the hotel, they said those charges were non-negotiable. I have stayed in hundreds of hotels throughout my career and have never had a hotel blatantly scam the guest with bullshit fees. The James has lost my business and hopefully it will lose yours as well.
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Kate G.

Yelp
The hotel was fine. Good sized rooms but the tiniest closets. The five-stars are for the housekeepers who found stuff I'd forgotten and the tall handsome man at the front desk who gave me his phone charger so I could get my train and still be able to contact the people picking me up on the other end. Thank you! I'll be back in August and will try to be more organized!
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John A.

Yelp
Location is close to Koreatown which is great if you are a foodie. Also, try out the Sabai Thai restaurant nearby. So why 2 stars? Because they automatically add a $2 donation per room to the Highgate Charitable Foundation. This is a tiny amount BUT I don't like that they didn't ask. If I didn't ask for a folio printout and reviewed it, I may not have found out or I would have found out when I got home. Will I waste my time calling them to get a refund for the $4, probably not! And that is likely what they are counting on. Ridiculous!
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Vicky P.

Yelp
Room was larger then expected. Nice. Clean. Comfy bed. Good sized shower. Great (working) AC. Starting at 5pm you can get pastries and wine in the lobby! Great location... 10 min walk from Harry Potter store (flatiron) 7 mins walk from Empire State Building where you can't really see the Harry Potter store. 18 mins walk from Harry Potter Cursed Child on Broadway.
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Theodore A.

Yelp
Stay away from this place. Horrible experience - even worse customer service. Loud banging on door woke us up at 2:30am in the morning. A person claiming that they are security threatened to enter our room if we did not open the door. We were sure that this must be a scam or a robbery since there was no way that this could be real. Full of adrenalin we called the front desk and were told that it was in fact security. Upon opening door - were rudely informed that "smoking in room was suspected" due to "alarm going off on our fire alarm panel"Insane. None of the smoke alarms were going off in our room. In the morning we reported this to the manager "Erica" Was told this would get addressed immediately and "do not settle account" until we address. I asked for a full refund for the one night. After a day of no responses messaged "Erica" got a response from "Lauren" that Erica is not available and she will help me. She said that I will get a 100$ credit "for the inconvenience " and no further adjustments will be made" and "security team was refreshed on proper procedures" And no refund of the $598 paid for the night. To add insult to injury - there is only a pending charge for $100 instead of a credit. Erica did say that clearly their own policy was not followed - and that this should not have happened even if someone was smoking in the room (Which we were not and no smoke alarms were going off) Unreal for what we believed to be a good hotel. Will never stay here again and recommend that you do as well if you value your sleep and dont want to deal with poor customer service.
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Mel T.

Yelp
My husband was staying here for work for a week so I decided to join him for the last few days of his stay. Pros: 1. Free coffee in the morning - it's not very good but at least it's an option 2. The lobby is nice and has a lot of seating. No one was sitting there (probably because of COVID) but I can see it being a nice spot to have your breakfast in the morning during non-COVID times 3. The loveseat is pretty comfy. Perfect if you need to work at the table 4. There's a mini fridge but it is filled with minibar items. However, there is a little but of extra room in there so it can fit some leftovers, if you really need to 5. They provide a couple of face masks at check in Cons: 1. The bathroom is pretty small. There is just enough room for the door to open without hitting the toilet, so if you are closing the door, you have to stand off to the side in order to do so. Overall, the bathroom could use an upgrade 2. The TV is to the side of the bed, which was a bit weird - but at least it swivels 3. There aren't a lot of surfaces to put things but you can use the heater and all of the window ledges
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Raymond J.

Yelp
This is our first time in nyc.. it's my birthday today and I'm in the james nomad hotel... the doorman was EXTREMELY HELPFUL!!!! We had a dog and had to make multiple trips and he helped with everything , including where I could take my dog to the bathroom and where the best parks and dispensaries were. And we found the rooms to be clean and large... only complaint was no coffee pot/hotpot and room service. But as I said doorman was absolutely excellent and the front desk seems ok as well my dog is VERY VERY important to me and I wouldn't have a birthday trip without him and my mom Were from buffalo so it was a little difficult getting here but they were very accommodating with my precious poooch Rango that goes FAR with us thanks guyz!! ...
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Mattie L.

Yelp
The hotel is awesome. The hotel has good rooms but the rooms lacked decor. They have decorated the rooms, but the rooms appeared older than nearby hotels in the NYC locale. I attended the conference offered by Lumenis. The conference is awesome, and the staff at the conference is helpful. The hotel staff catered the food and assisted with mixing of the drinks. The appetizers tasted very daintifully made. I have One complaint : the rooms lack a refrigerator or tea kettle. When I arrived, I called the front desk and asked for a tea kettle. In my opinion, either a tea kettle or coffee maker should be a standard issue at any four-star rated hotel. The hotel offers a complimentary coffee / tea bar with assorted fruits at the beginning of each day. The second day, I asked for more disposable cups for the tea kettle, and the front desk staff told me to purchase cups from Whole Foods. If one stays at this hotel for a conference, both Whole Foods and Target and H-mart are within walking distance.
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Nisht G.

Yelp
Overall, my friends, pup, and I had a very pleasant stay at The James NoMad. The customer service was very nice. They brought a dog bowl for my pup as well as plates and champagne flutes when we requested them. However, there were quite a few misses given the price tag of the hotel. We got a Deluxe Corner queen, and while the room was very spacious, the bathroom wasn't great. It was cramped and all around unpleasant to be in. Also, there wasn't a coffee or tea maker in the room. Therefore, I can't give it more than 3 stars.
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Cheyenne C.

Yelp
Made an impromptu trip into the city and booked a room here for the night. We were able to upgrade to a King room upon arrival for a little bit extra. The room was nice for a NYC hotel (seemed more spacious than your average). The bathroom was huge and had a standing shower, bathtub/shower combo, huge sink vanity, & toilet. I like the amenities in the shower (shampoo, conditioner, body wash). The small living area was nice with a little couch and chair plus a small table. I enjoyed the mini bar, though it did not have any snacks and items were pricey. The TV was mounted a wall facing the couch, but it did not have an arm to rotate towards the bed which seemed pointless to me. In the morning there were so pastries (muffins, croissants, etc.) in the lobby, as well as coffee. I didn't try it, but there was a restaurant next door that looked nice. My one real complaint with this place was the elevators. No one advised us that you needed to wave your card in the elevator prior to pressing the floor selection so we jumped from elevator to elevator trying to figure it out until we finally tried the card the next morning as we were leaving. Maybe I'm behind on times, but I've always just gotten into an elevator and pushed the button so a heads up or note would've been appreciated.
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Aubrey W.

Yelp
Very welcoming staff. Doors opened for us right away and we were promptly helped at front desk. We got to check into our room at 11am, which we were so grateful for as we had been up since 5am making our journey there. We started in room 709. It was small but clean. The room faintly smelled of mildew. The carpet was damp by the air conditioner. Otherwise it appeared clean. It was loud on the 7th floor. We were able to hear traffic and sirens. We awoke the next morning to find the ceiling in the shower cracking and parts of it on the shower floor. The front desk staff had someone look into the room and we were moved into 1201 which was a very nice upgrade. This room was quieter too. We could still hear some sirens but the overall ambience was much better. Pros: -Great location. Very close to many places. -One free non-alcoholic minibar item per day. -The wine reception was nice as well. It should be longer than one hour though. They should also refill the cheese/crackers since everyone is paying $35 a day for this service.(Even basic places like Embassy Suites gives you two hours of a full open bar) Cons: -Offsite phone system. This was a big problem. You can't reach the front desk, room service, or any other service directly. The offsite answering service sometimes won't answer or they'll pick up and leave the phone off the hook. It was pretty terrible. Also worth noting, the bright white rooms shown on the website are misleading. Both rooms we were in had very dim yellow lighting, with the exception of the bathrooms. Overall, we would definitely stay here again. We were very comfortable and felt that the staff took good care of us.

M N.

Yelp
The worst hotel experience in New York. The hotel is filthy dirty. The hall carpet is stained and smells. The room was dirty with black spots all over the duvet. Changed rooms and it wasn't clean either. My nightgown was stolen and management doesn't care or respond. I called the manager multiple times about my horrendous experience and he was never "in". What a shame that such a beautiful historic building is so run down and poorly managed. Don't stay here!
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Patrick A.

Yelp
3.5 stars. Great location on 29th in NoMad close to Koreatown and the Flatiron district. Valet parking with actual blocked off space in front of the hotel is a plus. Lobby is decent with seating. Elevators are small. Our room was small, yes we expect that in boutique hotel, but still. Room decor was modern, clean, and comfortable. was clean but tiny tiny. Can't really confortable have more than one person in there getting ready. Soap in the shower was that liquid body wash soap. That plus shampoo and conditioner were in the large pump dispensers instead of individuals. Closet was more like a wardrobe cabinet.

Melinda B.

Yelp
The WORST hotel I have ever stayed in. This experience has made me question all TripAdvisor reviews. The hotel rooms are DIRTY, smell of smoke, bed duvets are filled with strange black particles, and the carpet in the halls so dirty it makes you cringe. I have called for days and days to complain. The manager,Ken, is never "in" Please do NOT stay here. The photos on website are false. Such a shame a lovely, grand historic building is in such disrepair and so poorly managed. Holiday Inn is better than this filthy dirty hotel. My daughter had bites on her legs after we stayed here one night. After reading other reviews, I now realize it was bed bugs!!!!!
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Sepi N.

Yelp
On Biz trip in NYC and stayed for 4 nights at this hotel. This is not a 4-star hotel, and definitely not worth the price tag!Overall an OLD Hotel! The Hallways, the rooms everything is pretty old looking. Not sure when they renovated last. Very small elevators and same goes for lobby, they have installed many mirrors downstairs to make it look larger than it is! Not sure why they charge $40 daily fee (they are not a resort to charge for amenities that don't exist!). I did not join the wine & cheese happy hour! Room: I stayed on the 9th floor. My room was a good size room compared to other hotels but everything is old. The walls had dark marks and even dead bugs that were not cleaned by house keeping. It's was pretty noisy, I could hear everything that was happening outside of the building (seemed like the window was open but it wasn't) and conversation from the hallway! I couldn't sleep. Room service: I called 2x the In-room dinning and no one picked up, so then I called front desk who then tried them and they were busy "he said" and wasn't able to reach them either. So he took my order instead to deliver to the chef. About 10min later the dinning called me to confirm my order: I ordered the James Burger and a glass of Melbec, he informed me that they do not have it and I order a Cab instead. Food was meh, for the Burger I asked for well done and added avocado. Sadly, the burger came medium and still pink inside I only ate the outside. The Wine was ok to wash down the not prepared well burger. Cleanness Of Hotel & Housekeeping: I mentioned the walls and dead bugs. I also wanted to wear the ropes they supply and when I opened it, it had red/brownish stains all over it inside and outside! The bathroom was ok! Small surface space, old fixtures and rusty bath but usable! I used the standup shower which was ok! The next morning the housekeeping who cleaned my room didn't take the tray of food that obviously was from before and looked like it was done! Later in the early eve someone knocked to pick it up! To top it all, when checking out I was reminded that I had a package of staying 4nights and I get one night Free... and they still charged me 4nights. I had to call back and then ask them to refund. And even when asking for the total amount they didn't give me the right amount back and till I pointed it all. Hoping the refund goes through! I wouldn't recommend to stay here!

Marc P.

Yelp
Wonderful staff who came to my aid in a moment of crisis. As a frequent business traveler/hotel stayer, I am rarely impressed by a hotel (and I've stayed in my fair share of 5 star hotels). While the James New York has its share of "wow qualities" (e.g., location, amenities...the free wine and entertainment from 5 - 7 pm daily is a nice touch), it was their front desk staff that had me positively speechless and thankful and saved my personal and professional life from certain ruin. For context, my mobile phone inadvertently slipped out of my pocket as I exited my Uber. Before I realized what had happened, my ride was in the middle of the Holland tunnel back to NJ. Sensing my panic, Hector, Jaden and Danny sprang into action. Hector graciously checked me into an open hotel room (Note: It was 9:30 am in the morning) so I wouldn't be late for an extremely important 10 am conference call. Jaden kept me calm and was reassuring. Danny provided directions back to the hotel to the Uber driver who spoke very little english. Thankfully, I was able to retrieve my phone and my crisis was averted thanks to the James New York wonderful staff. While they didn't have to, it's these types of personalized moments that truly matter. Count me as an eternally grateful guest who will definitely come back anytime I'm back in NYC. I highly recommend this truly wonderful hotel!!!
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Kate G.

Yelp
Booked a room in Nov 2020, for July 2021. Called hotel to confirm if I had to cancel or move dates due to ongoing pandemic that it wouldn't be a problem. The hotel charged me immediately. I ended up needing to move the reservation.... When I called they told me they were fully booked in October and November 2021, even though the website showed many rooms available. They offered no solution, I ended up cancelling the reservation.... I suspect my attempts to get credited for the expense I laid out mid-pandemic will be futile, but I did email the manager. Not optimistic. All in all, there are better boutique hotels around the city with better customer service.

Cristina V.

Yelp
BEDBUGS- do not stay! Strong evidence there were bedbugs in my room and I wish i read the reviews from 30 days ago to not go. I've been calling management for 2 days and no one has called me back, when I finally got ahold of someone they acted like it wasnt a big deal and told me they would call me back - it's been 2 days and I still havent heard from them. The management line ironically has a voicemail box to full. Do not stay here because clearly management could care less about their infestation
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Scott B.

Yelp
The James is a great hotel near NoMad in Manhattan. It is more upscale (but not so upscale that you feel out of place), the rooms are sweet, and all the staff are first-rate (from the management on down to the valet). You might be wondering why I needed a hotel if I live in NYC. Well, I helped my partner Tony organize a birthday celebration at the James this past month. We had originally procured a large hotel room for the event a few weeks before, planning to invite just a few friends for drinks before going out for a birthday dinner. Then, we discovered that the hotel was having a spring sale, and all rooms were discounted. So, we updated our room to a larger one for the same price (and we were able to invite a few more people). Oh, and we were having so much fun that we never made it out to dinner!! Check out this place if you are coming to the city for business or pleasure and want to be near NoMad in Manhattan. It is really just a great hotel all around.
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Mayumi S.

Yelp
Room was little small than I thought but they have good bath amenities (very earthy & herb smell) and small classic refrigerator I can use ( they have space for drink or appetizer things). Gym is compact but equipment is good. Just few blocks they have many good restaurants. So if use for business very nice choice . For family ? I'm not choosing or choose bigger room ( I had king room)

Tara B.

Yelp
Best of New York! I stayed here for a work trip and had exceptional service from the hotel staff and management. I will most definitely be coming back for my next New York trip.
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Dane F.

Yelp
Rooms are spacious for NYC. The staff is very accommodating and friendly. Happy hour with free wine and pastries. Everything is nice and clean and has charm. There is a little rust in the bath water so the staff happily provided me with bottled water for drinking.
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William D.

Yelp
This hotel is beautiful! We were greeted as we stepped out of the Uber & assisted with our bags. The rooms are very nice and spacious and the hotel restaurant is so chic. We checked in with Phillip and he was incredibly kind and helpful with getting my mom an amazing room that suite her needs. It is her first Christmas in the city and he went above and beyond to make her stay satisfactory!
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Anna S.

Yelp
3.5 stars. This was our first time staying in NYC, we've taken day trips from Philadelphia, but this time we wanted to stay a little longer. We booked The James Nomad as it was part of the LHRC through our Chase card. Maybe we had high expectations. We pulled up to valet and there was no one to be found, we waited a good ten minutes then just decided to find garage parking nearby. we arrived around 1 and our room was ready. However, as part of our Chase parks, we were able to get a free upgrade to a Jimmy Suite, which was not ready. Was told we'd get a call when it was. We never got a call. The room itself was spacious - for NYC. It was like 2 rooms put together...there was one main entrance then split into 2 rooms - one had a King size bed and a bathroom and the other had a sofa bed and a bathroom. Although we had 2 bathrooms, they were tiny! No counters space and the hair dryer did not work. There was a decent view from our window, but the windows were dirty. There were dirty spots here and there, think housekeeping could've done a better job. Dining - There's a mini bar that was conveniently stocked with drinks and snacks, but its pricey. We, fortunately, has a credit so we did utilize some items and the room service as well. We did order a lobster roll from room service, and it was HORRIBLE. It tasted like can tuna. We couldn't even finish it. And with the fees, tax, and tip, it was over $50.The worst experience however was our 2 free breakfast that was included with our credit car offer. We took our vouchers down to Scarpitta and was offered pastries and coffee for the vouchers. NO meat, fruits, anything. We were appalled, so we just left. During checkout the room service and mini bar items were taken off the bill (from our credit); however, it showed up on my credit card a few days later. It took forever to reach someone about it, but it was eventually credited back to me. The good things about the hotel is the location - we walked to Korea town and Empire State building. And the lobby is pretty nice. Customer Service was neither here nor there. Being a Chase sapphire reserve card holder, there was no special treatment as stated when booking, but that's ok. We'd been ok with standard service, but just wasn't there.
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Laura P.

Yelp
I love the James! It's my go-to hotel. The staff is extremely accommodating. Not to mention the free coffee and pastries in the morning. It's extremely close to k-town and the Empire State Building.
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Sasha I.

Yelp
Absolute disappointment. There are dead bugs on the window curtains. The room smells old and musty. The front desk associate was very rude. The comforter on the bed had brown marks (see photo) and when the manager came and said she would have it changed it never was. There is dust everywhere and dark stains all over the floor (see photo). Housekeeping does not do a good job at all. There was a receipt from Barney's New York dated in January of this year (it is currently July) hanging halfway out of he radiator. Do not spend your money to stay here. Absolutely not worth it at its price.

Anna K.

Yelp
Beautiful old elegant hotel with a beautiful lobby. Rooms are a bit dark but spacious. Big bathrooms and mini bar with snacks and liquor. Daily house keeping service. Has a restaurant and bar attached. In the middle of the city with lots of restaurants
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Kathleen W.

Yelp
3.5 stars. The room is small (as is everything in NYC), but it's designed well to make use of the space. Full size bathroom with nice sized shower. No desk or place to sit and work so when I had to, I worked in bed or the lobby. I was on the third floor and I booked my reservation thru Orbitz. The gym is also on the third floor and I had some super busy neighbors which was pretty disruptive to my sleep. Mostly because all the doors slam closed. The gym is nice and clean and had 2 Pelaton bikes ... which would be more aptly called Hellaton bikes. I thought a 30 minute workout wasn't going to be enough and then 7 minutes in, I died and wanted to quit. But that's not the hotels fault. I ordered room service which was very expensive (which included an $8.00 delivery fee in addition to 20% tip) for some fries and a Mediterranean spread. The service was very friendly across the board. Everyone from the front desk to folks I encountered in the hallway to the staff at the front door. I did however have to ask 3x for a few extra hangers for the closet (I only had 1 hanger) before someone finally brought me some. The lobby is nice and cozy and they have coffee in the morning and wine / cheese in the afternoon. I holed up at a table for a few hours each day to get some work done and it was great. The seats by the window have a view of the empire state building which is a nice touch when you're daydreaming out the window.
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Marcin G.

Yelp
What an incredible night at The James Nomad! I booked it on Hotel Tonight and got an amazing deal. It was for my boyfriends birthday night. Upon arriving, check in was quick and easy. Staff was very friendly. We got the Jimmy Suite, which at first sight was a bit weird. I got to the room door (603 and 604) and upon opening found both guest rooms inside open with a cool doorstop. Called the desk to inform them, but they informed me that both rooms were apart of the suite - pretty cool! The first room was the "living room" with a sofa, some seats, a coffee table, the minibar and a full bathroom. The second room was the "bedroom" with a king size bed, full closet, and a full bathroom. The views weren't that special from most of the windows, but one window faced out onto the city and it was pretty at night. The room was modern and everything seemed new and modern (the hotel just finished full renovations). Lobby renovations aren't done yet, but the part that is done is nice and modern! No noise issues during our stay. All in all, awesome experience and will be back for sure!

Gisele F.

Yelp
This hotel was very nice and the staff were very nice and accommodated us with all of our needs. I do think that the bathroom could use some improvement. For example when we got into the room I checked the bathroom and there was a good amount of rust on the drain in the shower. The staff was very nice and made sure that they got us a bigger and better room.

Faith W.

Yelp
I have never written a negative review of a hotel in my life and I have traveled the world. Our stay at the James was the most disappointing experience on record. The best part may have been the stunning building facade but its all downhill from there. Expect zero service, zero care and lackluster amenities. We were here for 4 nights and due to a family emergency we needed to stay an extra night, the hotel had no compunction wanting to charge double. We declined. The bathroom had no body wash, no cotton balls or Q tips, only one washcloth for two people and one small lotion which was unclear if it was from the prior guests. Our glassware was never replaced from the bathroom so when they delivered the ice we were told the hotel had no more glassware. (Thank you for the ice. But, are we meant to have an overpriced cocktail from your honor bar poured into our hands?) There is BENIGN NEGLECT at the front desk, no one answers the phone so you must go downstairs for service and then told "they are between shifts". The bathroom door slides open at will--it is a barn door on casters--and the lights flicker. You are in the crummiest attempt at a nice hotel in NYC. We're sorry The James but you suck.
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Gabi P.

Yelp
I'm going to agree with other reviewers here and wonder why this place is rated so low. I got a great deal on HotelsTonight, which I use often, and I was super impressed. Compared to other NYC hotels it was a big room, well appointed, with a full bar and great bathroom. Bed was insanely comfortable as well. Front desk staff wasn't stuffy like a few other area hotels I've stayed at, they were friendly and were very accommodating to my late check out request. I didn't encounter any crazy noise, from the street, other rooms, or construction, so maybe I got lucky? Or I was high enough up, floor wise. Would definitely stay again.
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McQueen S.

Yelp
Great bar upstairs never any issues. It used to be my go to spot when I lived in New York but now I stop there whenever I get in definitely worth it
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Charlie N.

Yelp
My family and I stayed here during our last trip to New York and had a good experience. I was a little hesitant given the mixed reviews, but we enjoyed our stay! We stayed in two different rooms during our trip, as we decided to visit Philadelphia for a couple days. Both rooms had two queen beds. I will say that our first room was significantly bigger and seemed more modern than our second room including the bathroom, despite being the same price. Regardless, the rooms are spacious for NY standards - though we were disappointed in the apparent downgrade we received during the trip. Both rooms were clean and the beds were comfy. Location was also great! Very close to Koreatown and the Empire State Building, and a few minutes walk to the subway station. Important note: they won't hold your luggage for you, even if you leave for one night and return the next day. However, they're flexible with check out and let us leave our bags in our room until 1pm since we had a later departing flight. There's also a daily $40 charge for wine and cheese, which I don't think should have been mandatory to opt-in.
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Megan K.

Yelp
If you plan on staying with a large group (5-6 people) expect slower service! Please note my review is based off of the staying in largest suite. We found out that the guests before us had a late check out and was told that we would have to wait another 2 hours before our room would be ready. After 2 hours we were told by management staff that we would have to wait and extra hour (a total of 3 hours). Unbelievable!! The room itself was fine and met basic standards of a hotel room, my review reflects how management handled the situation. Overall, I would recommend this hotel for a smaller group size or AVOID the Jimmy Suite Two Queens at all cost!
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Aaron S.

Yelp
This is a terrible hotel! The staff is extremely rude. The front desk is terrible, unhelpful, rude, and uninformed. One person tells me one thing and another person contradicts the other. The rooms are ridiculously noisy with very bad amenities. It took me twenty minutes to get a person to pick up the phone for a bucket of ice. The front desk told me to call room service. Room service told me to call the front desk. Stay away. Aaron
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Sevona H.

Yelp
Lobby was nice but once we got to our room there was several noticeable issues. Scrapes on the walls, a hole in the wall behind the bathroom door, a outlet was crooked. We also requested a room with roll away space, there was barely any space. On top of that we planned on having a nice dinner in the room for our Thanksgiving, but when we tried to place an order the phone told us that the person we were trying to reach was unavailable, so we went down to the front desk only then to be told that their in-room dining isn't available since Covid. I understand and respect that but no where does it mention that they aren't offering it. Not on the website or anywhere. Idk I hate complaining and leaving bad reviews. I am usually a super understanding but I am irritated at the lack of communication going on at this hotel.