ALEX EMDADI
Google
Very bad service.I have canceled my account in August 2025, I have gotten charged in August and sent an email, filled out all th necessary forms to cancel for good. repeat the same thing in September and still got charge in October. Redid the forms and sent back in October and got the confirmation that the account is cloed.
And this is today on my bank account:
POS DEBIT THE JOINT CORP VAN NUYS VAN NUYS CA
GUYS STOP IT!!!
To Whom It May Concern,
I am writing to clarify the situation regarding the cancellation of my membership and the subsequent public response issued by The Joint Chiropractic – Van Nuys. First, I must respectfully reject the implication in your response that I failed to follow proper procedures. The suggestion that “no patient should be charged if they follow the proper cancellation steps” directly contradicts my experience, as I did follow the steps that were communicated to me at the time.Specifically:I requested cancellation of my account in August 2025. I was nevertheless charged in August, after which I sent an email and completed all the necessary cancellation forms that were provided to me.
When I was charged again in September, I repeated the process: I completed the forms again and submitted them via email as instructed. Despite those efforts, I was charged yet again in October. At that point, I re-did the forms for a third time and sent them back. I then received confirmation that my account was closed. In other words, paperwork was submitted at least once, and in fact multiple times, via email, pursuant to the instructions I was given by your staff. At no point during these repeated attempts was I clearly informed that cancellation must be completed in person at the clinic, nor was I advised that email submission of the forms would be insufficient or invalid.
Your public reply states: “No patient should be charged if they follow the proper cancellation steps… One needs to turn in the signed cancellation forms to their home clinic at least 48 hours before the next billing date… Due to the medical nature and privacy standards of the account, this is usually required to be done in person…” This requirement was never communicated to me prior to or during my multiple cancellation attempts. If your policy is that the forms “need to be” turned in at the home clinic and “usually” in person, then failure to clearly communicate that requirement to the patient is a procedural and communication issue on your side, not a failure to follow directions on mine.
Furthermore, after all of this: I received written confirmation that my account was closed in October; Yet, as of today, my bank account still shows attempted charges from “THE JOINT CORP VAN NUYS VAN NUYS CA.” THE JOINT CORP VAN NUY 480-2455960 CA 11/09 (...) −$89.00. At that stage, continuing to attempt debits—after multiple cancellation forms, repeated communication, and a written confirmation that the account is closed—is not merely an “unfortunate misunderstanding.” It is an inadequate handling of a customer’s finances and trust.
What I find most troubling about your response is that, instead of acknowledging any responsibility or even the possibility of internal error or miscommunication, your public comment places the burden and implied fault entirely on me as the customer. It suggests that I did not follow proper steps, when in fact:
I relied on the instructions your clinic provided. I completed and returned the paperwork multiple times. I communicated in good faith by email and did so well in advance of the subsequent billing dates. To now state publicly that “no patient should be charged if they follow the proper cancellation steps” reads as if you are using my experience to imply that I did not follow those steps. This is both inaccurate and unfair. A professional and appropriate response would have: Acknowledged that there may have been errors or gaps in how your policies were communicated and implemented.
Confirmed that all future charges and attempts to charge my account would cease immediately. Alex
