The Jones

Big thanks to Hailey! She’s is really amazing, patient and kind. She helped me throughout the entire process, and my process was a little more complicated due to some personal problems and even with that she was still very helpful throughout that situation aswell. Move in was great and smooth and maintenance has been great so far. Thank you!!

EDIT: Hailey is a part of the new management and has been spectacular. As soon as I wrote this review, she immediately contacted me so we could resolve issues I have been having with previous management. Although this building is older, and has its quirks, for the price that I am paying it is fantastic. nobody answers the phones. it just stays on repeat of the phone tree. I have had a maintenance req in since friday because my alarm panel went out. batteries went out two weeks ago and for some reason they didnt even give me new ones, because its already dead again. building is falling apart, my balcony isnt even screwed in fully. cant contact management even though a wire connector in my heater/ac unit caught fire in december. had to have fire department out here and everything. paying 35$ for trash valet and a million hidden fees. look somewhere else. counting down the days that i finally get to leave here. they also shut off water with 0 notifications. LOOK SOMEWHERE ELSE. biggest regret ever was moving out here.

I’m giving 5 starts for HAILEY . I’ve been here going on 4 months. We are now under new management thankfully. Back to Hailey, she’s very nice & fast about fixing any problems you may have. She’s always available when in the office. She’s been on top of things that I see so I am thankful. This is a really nice complex to live in. It’s quiet & so peaceful. Clean as well.

This place is always dirty, there's a garbage dump everywhere. The mailboxes are useless. They haven't worked for almost 5 months. The maintenance organization is very bad and doesn't solve anything. This place is terrible.

Hailey has been wonderful! Finding a new home is always stressful, but she has walked us through every step and made it so easy for us. Can't wait to move in!

I did enjoy living here till they started to not help me out. My apartment has flooded 3 times and no help. They sent a plumber but my bath and toilet are still backing up. I have all my stuff on the high parts so my stuff can stop getting wet. Today was the 3rd day this has happened. No one answers the phone. Manager no available. I’m getting really tired of this. UPDATE 9/3/2023 ISSUE HAS BEEN REPORTED SINCE 2021 AND NOT FIXED. SAY ALOT ABOUT THE MANAGEMENT HERE. BANDAID BANDAID BANDAID… This Apartment Was still the Worst apartment ever. Do not live here at all cost never compensated for my damaged items.

Horrible staffing, they never get things done even after multiple request (such as for bug spraying which was supposed to be done before we moved in and obviously wasn’t, took 3 months to get done, as well as maintenance for the fridge that does not seal properly they still haven’t gotten us that part we use duck tape. They can’t seem to get the water fixed for over two months. They talk disrespectfully to people who rent and they’re so hard to get a hold of. 85% the time nobody answers the phone and most the time their gone for over an hour during lunch breaks. They’ve double charged me for trash utility 2 months in a row and then didn’t remove it the following month like promised. I’m not gonna keep having the same conversations with no results so at this point I just pay the bill. During this conversation over the phone with the lady in management she told me to calm down she couldn’t remove the trash from my bill that it wasn’t in her control. But then when I explain it’s been two months of double charge she says she can remove it? Then she doesn’t remove it and I have to go back for another manager to say yeah I can see that I don’t know why that happened “we won’t charge you for it next month” and then they did. So overall I don’t know what they do in that office. Also took us months to get the correct mail box key. We’ve been here since April nothing but problems.

If i could give y'all 0 starts y'all would be the first, I don't know how many work orders I've put in, even though its not for the same but eventually it get tiring because it just means y'all are not doing right every time i put in a work order it don't get done properly or at all

I scheduled an appointment through their website. A couple hours before the appointment I received texts and emails confirming it. I showed up at the appropriate time but their office was closed. The office lady was still in the parking lot but refused to see me. They are disorganized and treat potential customers poorly. I'd hate to see how they treat their tenants.