The Jones

Applied to The Jones on May 9th only for them to take $278 of my money and fail to Approve or Deny my application. The leasing agent(s) BS me, ignored my emails and phone calls as I tried to get updates. Called me one day and said I should be receiving an offer letter, never got one. It’s June 1st and I have not heard anything. They even deleted my name out of their portal before approving or denying my application. They are raggedy, thieves, and unprofessional. Ive reported this property to the Better Business Bureau. THANK GOD, I didn't have problems getting approved by another property!!! Something weird is going on with them. Its giving SCAM. Do not get distracted by the move in specials. Don't even waste your time.

EDIT: Hailey is a part of the new management and has been spectacular. As soon as I wrote this review, she immediately contacted me so we could resolve issues I have been having with previous management. Although this building is older, and has its quirks, for the price that I am paying it is fantastic. nobody answers the phones. it just stays on repeat of the phone tree. I have had a maintenance req in since friday because my alarm panel went out. batteries went out two weeks ago and for some reason they didnt even give me new ones, because its already dead again. building is falling apart, my balcony isnt even screwed in fully. cant contact management even though a wire connector in my heater/ac unit caught fire in december. had to have fire department out here and everything. paying 35$ for trash valet and a million hidden fees. look somewhere else. counting down the days that i finally get to leave here. they also shut off water with 0 notifications. LOOK SOMEWHERE ELSE. biggest regret ever was moving out here.

Thank you for your concern. It would be greatly appreciated if you would follow up with your property manager per the BBB response and confirm that she has actually mailed the refund check as mentioned. Please note my daughter's address was provided to her via email as asked, however she never replied. Please also be sure to provide tracking information to prove it has been sent as it has now been over (2) weeks. Thank you kindly.

I applied to The Jones on May 9th only for them to take $278 of my money and fail to Approve or Deny my application. The leasing agent(s) BS me, ignored my emails and phone calls as I tried to get updates. Its June 1st and I have not heard anything. They even deleted my account from their portal😂 They are raggedy, thieves, and unprofessional. Ive reported this property to the Better Business Bureau. I didn't have problems getting approved by another property!!! Something weird is going on with them. Its giving SCAM. Do not get distracted by the move in specials. Don't even waste your time. P.s. and yes i’m leaving 2 reviews since you all played with $200+ of my money!!! Dont come under here talking crazy either.

I’m giving 5 starts for HAILEY . I’ve been here going on 4 months. We are now under new management thankfully. Back to Hailey, she’s very nice & fast about fixing any problems you may have. She’s always available when in the office. She’s been on top of things that I see so I am thankful. This is a really nice complex to live in. It’s quiet & so peaceful. Clean as well.

Hailey has been wonderful! Finding a new home is always stressful, but she has walked us through every step and made it so easy for us. Can't wait to move in!

BEWARE! They gaslight you and get you excited about their raggedy move in specials only to take $278 of your money in app and admin fees and then GHOST you. They didnt approve or deny my application. They BS me for weeks. Only took the apartment locators calls but ignored tf out of me. They dont answer phones or emails. Read the real reviews and look at the photos. There is no way a place like this deserves 5 Stars.

This is by far the worst apartment complex we have ever dealt with. They are never organized, and never answer the phones. And now to be able to get anything done, we have to set up an appointment with the front office, yet they never answer the phone to be able to set up that appointment. We have had the same maintenance issue going on for 2 months now with basically no resolve as it keeps becoming an issue. The first 2 requests we placed for our electricity outlets not working were marked as “complete” without anyone ever stepping foot into our apartment to fix the issue. We are now faced with the same issue for a third time and cannot get a response on how this will be addressed. Don’t waste your time with this apartment, they obviously do not care about the residents or living conditions of their apartments. I am having to resort to getting the fire marshal involved as there is an issue with the wiring on our apartment, for our own health and safety concerns.

I scheduled an appointment through their website. A couple hours before the appointment I received texts and emails confirming it. I showed up at the appropriate time but their office was closed. The office lady was still in the parking lot but refused to see me. They are disorganized and treat potential customers poorly. I'd hate to see how they treat their tenants.