Tiffany D.
Yelp
This was one of my worst dining experiences. Most of the fault was on the kitchen. When you have a one page menu, and only 5 entrees to choose from, a table of 9 shouldn't be getting their entrees out 2 at a time with each two being able to finish their entire dish before the next one's come out. The waitress was visibly annoyed at the kitchen just trying to bring us our orders, but she got a lot of the tab wrong. We ordered a second order of fries for a starter, never received, but it was on the bill. We were charged for things we didn't order a 4th $24 mozzarella stick and a 5th Guavatini cocktail. The ribeye doesn't come with any sides, so my friend ordered a side of polenta which was listed as a side with the filet, and it never came out. It eventually came out when our entire meal was finished but we didn't want it at that point. Our waters were never refilled. Bussers were clearing dishes before I even got to eat. The food was decent, but it wasn't anything to write home about and definitely not to the level that excused the HORRIBLE kitchen service. The burger was greasy, the lobster spaghetti was good, and they, of course, got the steak temperature wrong. The website says there is live pianist at the time we were dining, and that was not the case.
Because of all of the issues faced, I had to review the bill before paying and here is where it went even more downhill. She handed me the little phone sized system to review and the itemizations were put in the order she entered the items in, i think per seat at the table, so it was not listed as 4x Guavatinis, 3x mozzarella sticks, 2x deviled eggs, which means I had to sit there and try to decipher line by line while she stood waiting for me. The only thing i caught at the time was the order of fries we never got, so she removed it and I paid. I didn't remember to confirm if auto group gratuity was already added, and I didn't you can only get a text or email receipt, so I emailed it myself, and I didn't receive it in my email for over 24 hours!
After finally getting it in my email, thank GOD they didn't auto charge group gratuity and I didn't accidentally give 20% over that, but what I did see was a 3% Credit Card surcharge and the two extra items. I wrote to them on instagram and requested someone call me regarding my experience, so they called me tuesday evening apologized, and eventually sent me back the money for the two items i was over charged form but didn't ask about my experience.
I think these things are forgiveable for a new place, and i hope they find success eventually, but overall I just can't get behind this.
Their saving grace were that the cocktails are good. But don't go expecting live music or a good dining experience. Just go for drinks.