The Madelon

[Over $800 withheld and zero communication] I am writing this because management has ignored multiple emails regarding our holding deposit refund. My roommate and I applied for a unit here a month ago and paid a holding deposit of over $800. Because the leasing office failed to process our application in a timely manner, we were forced to find another apartment at the last minute to avoid being homeless when our previous lease ended. It has now been a month since we moved on, and The Madelon is still sitting on our $800+ deposit. We have reached out several times with no response. At this point, we just want our money back. If you value communication and financial transparency, I would look elsewhere. Management: Please contact me immediately to process our refund.

I moved into The Madelon about a month ago and have had a great experience so far. The property is beautiful, very clean, and thoughtfully maintained, with good amenities and services. The staff are genuinely kind and helpful, from the lobby team to the leasing office, and the resident portal makes everything easy. they’re putting into holiday decorations. Overall, it’s been a delightful place to live.

I haven’t been at the Madelon for long but I can say I’ve enjoyed my time. I love the amenities, it’s in a good area, and it’s quiet. Negatives: I hear the neighbors stomping above me and it takes them a while to repair things. Our trash chute has been broken for almost a month, so the trash just piles up in the room. Positives: The rooftop, gym, trash services, and concierge. I’ve seen reviews about the security deposit and rent going up 20%. Will update if things go south.

UPDATE: I was able to finally contact them and they did resolve this issue. Overall still enjoyed the building and my time there. It was fine under the old management. The new management has really bad response and slow maintenance. We moved out in September and STILL have not received our security deposit back even though I have been contacting them and they just keep saying they will get to it. It's been over 2 months. I see there is another review that also did not receive their deposit back as well. Looks like its a major issue. And we did give all our contact and forwarding address.

We have been communicating with the Madelon about the return of our deposit for approximately three months now with nothing to show for it. Three members of the team have told us it would be returned and confirmed the appropriate forwarding details, but there has been no follow up. In one conversation roughly a month into that process, I got a call asking if we were living in the building, and when we visited the leasing office to work it out, they communicated that their records were both incorrect and incomplete and they were unsure why it had not been processed, once again deferring resolution. This may just be a consequence of the recent change in ownership and management, but until the loose ends from that process are tied up, I would not trust the Madelon as a business or as the team managing the community in which I live. UPDATE: The new management team addressed this issue promptly following their response below. Hopefully this bodes well for the community there! I've updated my rating to reflect the resolution to the issues here by the new team.

This apartment complex is notorious for not returning holding deposits or security deposits. They also do not return calls or reply to emails, which makes the process to sign a lease impossible. Had a very poor experience trying to live here, make sure to read the other reviews.

I’ve enjoyed my time here. Good location good amenities. Better management since greystar left (of course). I found that if I really need to get something done I reach out to Marco.

An overall terrible place to live. I should know, I was here for several years unfortunately. Others have already mentioned the downsides -- frequent disruptive fire alarms/alarm testing, incompetent front desk staff, disorganized package service, awful parking garage. The real kicker is the fact that they actively try and steal money from all of their tenants upon move-out. They neglect to return security deposits, and make up bogus charges to withhold money for no legitimate reason, knowing that most people won't do anything about it. It's practically criminal. Heads up to anyone who lives here / recently moved out and is still waiting to get their security deposit back -- look up your rights as a tenant in California. They MUST send you your deposit back within 21 days of moving out (WITH an itemized list of deductions) or you can take them to small claims court. You will likely win and get your money back if they haven't followed the law. People need to hold this building and its owners accountable, because they will keep taking people's money if they can get away with it. Don’t let them. Better yet, don't move here in the first place!

Bumping up my review because: - Osito moved out, so cooking smoke is presumably no longer an issue - Madelon didn't try to scam me with move out fees (thank you!) Overall, no real problems. Noise was great for me (with an inside unit). Gym is dinky. What you see is what you get.

I have been at the Madelon for nearly 6 months. Like anywhere it has its pros and cons. The sad thing is that it feels like it could (and should) be so much better than it is. The good: the building is pretty and while most buildings are going modern, the Madelon has a more traditional aesthetic that fits the neighborhood and feels quite homey. The neighborhood is awesome, a lot of bars and restaurants within easy walking distance and several grocery stores within a few blocks (Gus's, Safeway, etc). Generally the building is relatively quiet. I can occasionally hear a neighbor stomping around above me, but not much else. Maintenance staff have been responsive and friendly and the night concierge staff are friendly and helpful as well. The building does a good job of hosting events for residents, though they are usually poorly attended. While most people keep to themselves, the neighbors I have met seem friendly. The bad: there are a LOT of false fire alarms. I don't know whether my neighbors just don't understand how fire alarms work or if there's some issue with the buildings system but it's probably the worst thing about living at the Madelon, certainly the most aggravating. Another negative, at least for those on the 2nd floor where the courtyard is, there are so, so many spiders. Like an infestation of spiders. The building's package system is not great and often packages will get stored in a back room without any sort of notification. The building lacks AC. For the price point and in the warmest neighborhood in the city, the lack of AC isn't great. I am south facing and on colder days my apartment typically hovers around 75 degrees during the day, with the windows open, around 80 degrees on warmer days. In my first few months here, smoke from a restaurant nearby was suffocating and made it even more difficult to open windows. That problem thankfully resolved itself because the restaurant recently closed. The building doesn't really have much in the way of amenities compared to similarly priced buildings. There's a gym, a rooftop, bike storage and a few cute sitting areas. No hot tub, no pool, no game room, etc.

I've lived here at The Madelon for over a year now, and absolutely love it. It's a bit on the pricey side, but you get what you pay for. Apartments are modern, with beautiful marble countertops and hardwood floors. Very pet friendly. Great package concierge, beautiful rooftop with bbq areas complete with wet bars for food prep. Residents are friendly, and the neighborhood is a higher end / quiet part of the Mission surrounded by upscale and award winning restaurants, but still very walkable to the rest of the what the mission has to offer. There is the option of paid parking, but honestly you don't need it as most streets around here have no parking restrictions except for street cleaning. Very happy here!!

I have tried several times to give them the benefit of the doubt but it just keeps getting worse. Issues: 1.Not having access to packages that have been delivered because they are locked in a room and no one around to let you in. 2. Garage being down with no access to car for days. This has happened 4 times in the 5 months Iv been here. Still expected to pay for garage space and now extra transportation fees because I have no access to my car. 3. I have a retail space and a pile of Christmas trees has been here for 4 weeks in front of my unit. Promised to take care of it 3 weeks ago. Trees are from residents. I would not recommend this building unless you don't get packages or need a parking. We pay a premium price for a sub par experience. Do better.

I've lived in the Madelon for over two years. The first year was great: - nice common spaces - package handling and bike room work well - roof has a nice view - apartments are small, but decent/new appliances and management was quick to fix issues - management was very reasonable with Covid rent negotiations But in December 2021 the building allowed a live fire restaurant to open on the first floor (they cook everything over a wood burning fire). Apartments, hallways, and common areas immediately started smelling like a camp fire when the restaurant opened. Management informed residents that the exhaust of the restaurant was very close to the fresh air intake of the building, so they turned off our fresh air intake while they tried to solve the problem. Some improvements were made but there is still a strong smoke smell that frequently comes through vents in apartments on days when the restaurant is open (multiple times a week). The Madelon management acknowledged the problem and was initially responsive to emails, but have since stopped responding to messages about the topic. The building maintains that the smoke smell is only in the elevators and hallways even when multiple residents confirmed that's not the case. To my knowledge they've taken no steps to understand if the air coming through the vents is safe and some residents have covered the vents to avoid getting headaches. It's unclear how many of the apartments are facing this problem, but if you're considering the Madelon I would highly recommend asking management about the smoke and visiting the exact apartment you'll be renting during the daytime, Tuesday-Sat to make sure there is no smoke smell.

Fire alarms - I've never lived in a building that has had this many fire alarms going off. Today, the alarms went off THREE times (so far).

I want first state how great and reactive the leasing team has been here. Not so pet friendly If you have a pet, I would highly recommend that you look elsewhere as the building doesn't have any safe spaces for pets within the building. The only area in which dogs are allowed at in an unenclosed patio between the building and another one in construction. The space is not maintained or monitored. After several requests to both the building and the city, construction materials, human feces, needles, glass, and other debris remains strewn through the space. On several instances people have taken shelter in the unenclosed patio making it feel very unsafe to walk our dogs at night. Closest Dog Friendly Parks With the closest enclosed dog parks nearly a mile away and two nearby parks which allow dogs but are unenclosed less than a mile away, it's been hard to accept that the Madelon is a dog friendly building. Safety Concerns Car break ins happen regularly, while parked directly in front of the building, as night security guards are on duty. There are no security cameras on the exterior of the building. The security team doesn't perform perimeter walks during the night. The safety measures taken reflect the consideration of protecting the building over its residents and their pets.

Very nice apartments and building but rent increases are exorbitant and gouging. Smoke from the restaurant on the first floor flows into apartments and hallways daily giving headaches and making units smell like a bon fire. I love the bike storage and package system but you really feel like its run by corporate landlords.

Love it here!!! Staff is great and the community is beautifully designed with amazing pieces of artwork from local artists.

The Madelon is a great building, beautifully put together, and the amenities are awesome. The roof is really nice, the lobby feels luxurious, the technology to get in and to let your guests in is advanced, and the staff is really kind. The apartments are nice and we're really happy with our home.

I've lived at the Madelon for 4 months now and I absolutely love it! All of the staff are extremely nice and it's such a comfortable community to be in. My neighbors and I have become good friends - somehow this place seems to have attracted so many friendly, polite, and kind humans. Most residents seem to be in their 30s, but some younger and some older than that. It's always very clean in the building, and the neighborhood is a kind of bougie part of the mission. There is construction on one side of the building but you can't hear it if you're facing in the courtyard.

The Madelon provides a decent living space in a nice (quiet, less busy) area of the Mission District, but still close enough to restaurants and Dolores Park. They provide a good trash valet and package concierge service, have a shared rooftop area with nice city views, and the common spaces are well furnished. I've had past issues with maintenance not being followed upon, but I'll assume it was due to pandemic challenges. They have recently been responsive to any issues. The spaces have pretty, industrial-style windows, the interiors are modern, and the appliances are new, but not luxury. I appreciate the in-unit W/D in a closet area. The garage is a bit tight and it can take a while to get your car in/out, but it's definitely secure and I prefer it to street parking.

It's like the leasing office is non-existant. I have called multiple times and the phone always goes to voicemail. Even when I leave a voicemail, no one ever follows up. I have tried using the contact feature on the website, and it doesn't ever work or go through. I have even emailed and of course, no response. Huge red flag considering you can't reach anyone to inquire about leasing.

Beautiful apartments in awesome location in San Francisco. We talked with William, very professional and sold us on the perfect apartment! If you're looking for a great new home in the city, this is the place to start your search. I highly recommend contacting Will and renting one of these places! Thank you Will and The Madelon team!

Really enjoy living at the Madelon, a month after move. A few move-in issues were quickly and thoughtfully resolved. The team has been pleasant to work with, communicative, and helpful at every step. The apartment I'm in is beautiful - full view of twin peaks, plenty of space, and overall an excellent experience. Very artistic common spaces as well, which really round out the living space. Would recommend this building to anyone looking to live in the Mission.

Firstly, the staff at The Madelon, especially William and Rick, are amazing. They've made apartment hunting in a global pandemic as easy as possible and are extremely communicative, accommodating, kind and welcoming. I had a small issue at move-in and they were quick to find a solution and were open to the feedback I provided. The Madelon building itself is beautiful and full of amenities which made it my top choice. Not only does it have a ton of lounge space in the lobby, but a fitness center with two Pelotons made it an easy yes. Oh! and you can't forget the great roof deck which is perfect for the sunny San Francisco day.

The Madelon is a great place to live. The amenities are top notch, the apartments are beautiful and the management/staff is extremely helpful and supportive. The building is also located in a great neighborhood, with lots of grocery stores nearby and famous restaurants just blocks away.

Lotsa homeless outside, rude leasing agents. They seemed uninterested in helping me find a good place and showing me any available apartments, and they seemed more interested in going home. I would not recommend working with this apartment and would go many other places in the area which are just as pricey but have nicer agents.

Nothing like this in San Francisco. Beautiful! Why can't all new apartments be constructed with such attention to craft and detail. How this building came to be is a miracle. Thank you for bringing such a quality building to the neighborhood. .