S R.
Yelp
3 star service at a 5 star price.
Pros;
- amazing view
- good breakfast
- good pool
Cons:
- Adult only means no children under 12. You will not be spared teenagers doing cannonballs.
- The 'private beach' is actually a shuttle ride to a shared beach club facility. There is no beach there, just a wooden jetty and lawn with chairs. There are only 3 shuttles there and back during the day.
- The pool chairs at the hotel are ridiculously uncomfortable.
- The prices are a ripoff even by resort standards. 16 TL for a coke?
- The hotel tells you not to drink the tap water. They instead offer 2 small bottles of free water (330 ml each) per room, per day. You can buy more water at 9 Tl for 750 mL. This is obscene. If you can't provide safe water to drink, charging requires a certain level of gall.
- The staff service in the restaurant and pool side is atrocious. You will find staff lolly gagging and doing nothing. You will go and fetch your own drinks and then later try to find someone to close out your tab. You will get your own coffee and drinks at breakfast. Fine for a 3 star, but after paying over 300 euros per night, you expect more. And the sad thing is this was even in midweek with fewer guests.
- We made the mistake of sending 3 shirts to be washed. One came back with no sign of being washed. The other was ruined with bleach. The hotel tried to fix this by sending someone to buy a shirt that was in no way comparable in quality or fit. We appreciated the effort, but emblematic of our experience - not quite there.
- The front desk was somewhat better, but still odd. I asked for boarding passes to be printed, it took 3 emails to them and then I finally did it on my own in the business center. I asked to break a 20 TL note into smaller bills and coins for tips and was refused since 20 TL is a "small note"
- Finally, your ocean view room view may not have a view unless you stick your head out the window and turn your head. We complained and were upgraded to a room that actually allowed us to look directly at the water out our window.
I appreciate that the hotel is trying its best. That said, this in no way approaches 5 star service that we've seen elsewhere. I'm not sure more training or more staffing is needed.