The Midland

Perfect for purpose. Beautiful room, great location and really helpful and friendly staff. ||I’ve stayed here before and would definitely book again. My Mum and I went to see Simply Red at the Co op. The restaurant was fully booked, so we sat in the bar and it worked out perfectly. We shared a bottle of wine had bar food and it was actually delicious; so glad we stayed in the hotel to eat. Chilled setting and lovely atmosphere. We were served by Nany; she was so helpful and kind. Harmen on reception sorted us an Uber and was also a credit to the hotel. After the gig, we sat in the bar and I played the grand piano which my Mum enjoyed. The breakfast was also pleasant, again, with staff that are so friendly and go the extra mile. ||We will be back, best hotel in Manchester.

Me and my partner stayed here August 2025, it’s a perfect location and has a very luxurious setting as-well as lots of free amenities including fresh cucumber and strawberry water when you arrive. The staff we’re great and polite however the Spa staff we’re not very attentive and we’re hard to get hold of to book for the pool. Overall, amazing experience and great location. Will definitely be staying again.

A slightly faded, but still very grand hotel. The staff were all polite and helpful, the rooms were very clean and pretty well decorated. The breakfast was delicious and offered a wide selection. I will definitely stay here again.

The executive room was very spacious. |The bathroom was large with a shower and plenty of shelf space for toiletries.|Down side was we returned at 15.00 after leaving our room at 9.30 to find it hadn’t been serviced. |We decided we would just get some clean towels which was harder than you would imagine as there isn’t a phone number for house keeping. In the end my partner had to wander the corridor to find someone, as reception was too busy checking people in and didn’t answer the phone.|We parked in NCT car park which is £20 for 24hrs as you get a discount code from the hotel.|The hotel is lovely. It has a really nice bar area where you can have a cocktail and watch the world go by.|The executive rooms are quite expensive so we would expect better service.

It was my 60th birthday. Bev M at breakfast was amazing and helpful with places to see a got us a map of Manchester. The Hotel left us a complimentary bottle of champagne and chocolates in our room. Thank you so such for that. The staff were are friendly and helpful. We were told it was the best hotel in Manchester and they weren t wrong. Thank you again for a fabulous stay.

“Our stay at The Midland Hotel was nothing short of exceptional. From the moment we arrived, the staff made us feel so welcome with their warm and professional service. Every member of the team went above and beyond to make sure everything was perfect especially Holly. The hotel itself is beautiful, with a wonderful atmosphere and attention to detail that makes it truly stand out. The room was spotless, comfortable, and well equipped, and every aspect of our stay was seamless. It’s rare to find a hotel where everything comes together so perfectly — but The Midland achieves it effortlessly. A huge thank you to all the staff for making our stay such a memorable experience. We can’t wait to return!”

The spa was a huge disappointment. The space itself was tiny and offered very little – no slippers provided, crinkled and stiff robes, and facilities that felt more like an afterthought than a luxury. The hot tub was far too hot to enjoy, while the swimming pool was freezing cold and uncomfortably small. The steam room was even worse – the lights didn’t work, so we had to sit in complete darkness, which felt more unsafe than relaxing. The service was just as poor. The lady on the desk wasn’t particularly helpful when we asked about slippers and robes. Instead of checking the system properly, she told us that we should have informed her about booking that package. It felt dismissive and unprofessional, especially when we were paying customers expecting to be treated with a bit of care. The so-called “relaxation room” could have been a highlight, but because the robes were such poor quality, I didn’t feel relaxed at all. Even the water provided was undrinkable – it came out in a slow drip, tasted unpleasant, and the “daily flavour” advertised as orange was very clearly cucumber. Overall, there was nothing luxurious or restorative about this spa experience. The room we stayed in was comfortable however far too dark and the windows were broken, so the noise from the trams and traffic was loud. The only positives were the reception staff at check-in and check-out – the lady who checked us in was lovely and helpful, and the team who held our luggage on departure were also kind and professional. Overall, given the amount paid, I expected better.

This was a fantastic weekend, from the moment we arrived to the hotel. Checkin was efficient and informed us of all the facilities available to us . Staff were warm and friendly, On arrival in our room we had a nice surprise of bubbly and chocolates , just divine. What a super start to our weekend. We booked the spa and were just lucky to get a slot for two . Another experience that was unbelievable. Head and neck massage and full use of the spa and of course the swimming pool, sauna and jacuzzi. The relaxing area with flavoured water was just what was needed. We had the experience of drinks and Tea in the lounge area , service was polite and warm. Our departure was equally friendly and also checked that our satisfaction with our stay. Such a Pleasant experience . We were able to leave our luggage to do last minute shopping. My only one mentioned would be head concierge who returned our luggage was not as friendly didn’t help or ask if we need a taxi just left us , A bit surprising for golden keys member , it did spoil the farewell. I have to say this was five star excellence at its best , it’s a must stay when in Manchester. Thank you team . .