The Midland

It's a beautiful hotel and the staff were all so welcoming. Rooms are nice, although sadly missing a bath, as are the bars and restaurants. The location is also super! We'd definitely choose this hotel if staying in Manchester. If you can-dine in the French restaurant-it was fabulous. If you want to sit in the bar lounge at the weekend, get there early as it gets busy.

I have used wowcher to book stays at the Midland twice and each time have had a wonderful time. The hotel is beautiful with a relaxed feel when you walk in, the staff at reception are lovely and friendly. I arrived early on one of my stays and asked to leave my bag so I could explore the city, the staff member informed me that my room was ready and checked me in, allowing me to use my room 3 hours before my scheduled arrival time. The bed is the comfiest bed I have ever slept in with excellent quality bedding amd feather duvets! The quality if sleep I had was exceptional, with blackout curtains and no noise - unusual for a city centre hotel with a great location. Breakfast was included with the wowcher deal and was brilliant, buffet style with si much choice amd excellent choice. Friendly and helpful staff - even when I spilled my coffee in the floor! I was able to use the spa on one of the stays and it was lovely, small but perfectly formed. Unfortunately it was fully booked on my second visit so I would definitely recommend booking fir your preferred time as soon as you decide you are staying. Excellent location close to oxford road station and the theatre. All in all a wonderful stay.

I had saved up and booked the Spa package for my birthday. It was an extravagant treat. Maybe I had missed it but I wasn't aware that the included meals would be from a shorter "select menu", not including drinks, and I was unable to have them in my room. The time of my stay there was a very large event on in the bar (the only dining space available) and it was incredibly noisy, and to be honest, a rather unpleasant experience in terms of atmosphere (the food and service were excellent though). The spa experience was also a little disappointing. There were so many people in what is essentially quite a small space. Groups of people talking loudly on speaker phone really killed the vibe in the "relaxation" room. Also, there were no products available in the changing rooms which were more like a gym changing room than a luxury experience. The staff were all lovely though, and my treatment was excellent. Totting up the cost of the package I do feel it was overpriced. It's a wonderful hotel, with excellent staff. Just a shame that it didn't feel as special as I had hoped.

We had a truly lovely one-night stay at The Midland. From the moment we arrived, everything felt welcoming and relaxed. The hotel itself is beautiful, but what really made our stay special was the wonderful staff — especially Julian. He was so warm, kind and attentive, and made us feel genuinely cared for. It’s those little personal touches that make all the difference. We left feeling very happy and would absolutely love to return

Didn't see the rooms. Had something to eat, went the spa and had a treatment. It was amazing. Will definitely go again. Massage was amazing. Great location. Staff are all lovely. Never liked tea but now I know raspberry and cranberry tea is lovely as they had it in the relaxation room. 10 out of 10

An absolutely stunning hotel with outstanding customer service and excellent facilities. I only spent one night as a guest, it was enough to experience the best of The Midland. Check in was swift and the young lady who managed this process was exceptional. Unfortunately, I did not get her name, she had brown hair and wore glasses. The room was spotless, well presented and was stocked with all the amenities one would expect. After a very peaceful night, I enjoyed a delicious breakfast which could not be faulted. Check out was a breeze and I was back on my way home far too soon! I have stayed in 5 Star establishments that would not come close to matching the end to end experience at The Midland. Cannot wait to go back!

Stayed for a conference this week. Broken aircon as mentioned here by many. Room was ridiculously hot and not fixable. TV did not work as was showing a different room number! After ringing reception and them trying to fix issues, I was moved to another room on a different floor, which was fine and cool. I really didn’t need all of that after a long journey!! I have stayed here in the past a couple of times and was disappointed this time to be honest. Both rooms very noisy with constant trams causing vibration all day and most of the night. Some staff were quite rude and distant which overall makes the experience quite unpleasant. I would seriously think twice about staying here again, which is a shame as I used to like it, a lot 🥲

I’d like to specifically thank 3 lovely employees. Harmon and Mark who work at reception, they were so kind and accommodating by upgrading my room when the AC wasn’t working. As well as consistently checking up on me to make sure I was comfortable. And Roberto from room service, who constantly served me incredible food and helped me whenever I needed. These 3 employees exceeded my expectations in customer service and made my stay wonderful. They deserve their flowers and I wish them all the best.