The Midland

Stayed as a couple in late June, over a long weekend, to visit family in Manchester. This is the second time we have stayed at the Midland and we will return. Pro - Great location. Grand entrance and friendly welcome. Terrific bar area which takes up most of the ground floor adjacent to reception desks and looks amazing. Friendly, helpful and courteous staff. Large rooms. Comfortable beds. Breakfast is good and we had wide choice - (if you can't find something you like, you're looking for a reason to dislike it). Ambience and feel. Con - Slightly dated bathrooms. Shower was average, but not a problem. Overall, the hotel is a hit. It serves this magnificent city well and we thoroughly enjoyed our stay.

Beautiful hotel, very spacious room and comfortable bed. Perfect location for a concert we went to. Food was lovely, a bit on the expensive side but that’s to be expected with it being in the city centre and it being a very nice place. Staff were lovely and so helpful when we were struggling to find parking. Standard amenities/facilities in the room. We will definitely be back!

Great hotel, very grand. The double room was huge, bathroom extremely clean, bed was super comfortable. Breakfast was delicious with a wide variety of English items. You also get to use the Rena spa facilities (pool, jacuzzi, sauna, steam room) free for an hour! It’s ideally situated, close to the shopping centre, city square and trams.

We stayed for one night and, unfortunately, did not have the experience we expected from a hotel marketed as luxury. The air conditioning in our room did not work, which made sleeping extremely difficult given the warm weather. Both my sister and I struggled to get any rest, which is not ideal, of course.||There was also a lack of basic amenities in the room — namely water. The fridge was completely empty, and there were no complimentary bottles of water provided. This added to our discomfort during the night, especially in a warm room with no cooling system.||We opted to add breakfast at check-in for an additional £20.00 per person. For this price, we expected a bit more than a standard self-service buffet you’d typically find in a budget hotel. I feel that an à la carte menu with table service for hot food, with the continental options available buffet-style, would have added a much-needed touch of the premium experience the hotel claims to offer.||The final impression was made during check-out — and unfortunately, this is what ultimately cemented my decision to leave a review. I mentioned to the receptionist that I had left a ‘Midland’ umbrella in the corner of the room and asked if she could kindly notify housekeeping to collect it and place it at reception, as I was handing in our key cards. Her response was that I needed to go back up and get it myself, or I would be charged.||I completely understand being charged for taking an item that shouldn’t be taken home, but in this case, I was being proactive and honest by advising that I had left the umbrella behind and simply asking if a staff member could return it to where it belongs on the docking station. Isn’t that part of what hotel staff are there for — to assist guests?||I ended up running back to the 5th floor, retrieved the umbrella myself, returned to reception, and placed it on the dock… all while the staff member simply watched. This unnecessary delay caused me to miss my pre-booked Uber, which I was still charged for, adding insult to injury.||Overall, this experience fell short on several fronts: comfort, service, and value. A luxury hotel should go the extra mile for its guests, not leave them feeling like an inconvenience.

During my visit to a business conference in Manchester, I stayed at the Midland Hotel and it was an amazing experience. The reception staff were very welcoming, greeting us with smiles and genuine courtesy. The hotel had a very inviting atmosphere. The exterior of the building looked stunning, and the overall ambiance inside was equally impressive. There’s a lovely bar and a comfortable seating area for guests and visitors, which made for a relaxing and pleasant environment. My room was clean, spacious, and extremely comfortable I felt right at home. It had a modern shower and fresh towels were provided. I had a very relaxing stay and truly appreciated the comfort of the room. The only thing I didn’t like was the complimentary sparkling water in the room , I would have preferred still water instead. That said, the room overall was fantastic clean and well-maintained. Breakfast was also great, with a nice variety of options and friendly staff. The only downside for me was the absence of halal meat. However, I still enjoyed the meal and appreciated the overall presentation. I will definitely return to the Midland Hotel the next time I visit Manchester.

Could not have been better. Such a beautiful hotel with a classy and refined atmosphere, in a very central and accessible location. We were given a complimentary room upgrade because it was my girlfriend’s birthday - so refreshing to receive a gesture like this rather than being upsold some sort of special occasion upgrade, which seems to have become the norm elsewhere. The staff were all so friendly and accommodating. Afternoon tea at the tea room was top notch - great quality food and nice variety of teas. The pool/spa facilities were very nice, great setting to relax in, and surprisingly quiet for a weekend stay. Amazing spread of breakfast food (including full English, continental, waffles, pancakes, fruit, cereals, freshly-made omelettes) was the cherry on top before we left. Would very happily stay again!

We stayed at the Midland for a weekend away with our toddler and the staff were amazing and friendly throughout. ||Our bedroom was clean and comfortable and a massive thank you to the amazing Front office Manager (Nicole) for putting lovely gifts in our room; it was so thoughtful!||Sara and Anna on reception checked us in and gave a very warm welcome. They both explained all the details for the hotel and ensured that we were aware of all hotel facilities and timings. ||During our stay we had breakfast and the selection was far better than any other hotel breakfast we had. All the breakfast staff were again, very welcoming and helpful! ||Thank you team Midland for a lovely stay and we hope to visit again soon. ||Best wishes, |Siân

Really lovely staff and a big shout to Sara Gomes on Reception especially who was very helpful. 😇||I moved to this hotel after poor service at the hotel next door ( the room i was allocated at the other hotel was tiny and had a view of a steel roof under construction ) And so I left the other hotel.||Sara at the Midland was just brilliant. Caring and considerate, especially as i was on my own, she found me a lovely room. Almost a small suite in fact !!! ||Hotel is nice, and the soa in the basement looked amazing. ||If youre looking for a lovely room, and great customer service combined with a perfect location then this is it.