Charles Eugene K.
Yelp
We've been to this bar several times and have usually enjoyed the atmosphere, the cocktails, and the service--especially from some of the more experienced bartenders we've come to know. Unfortunately, tonight was a real letdown.
My partner and I came in for a drink on what should have been a low-key evening. The bar was nearly empty, and service started off slow but tolerable. Our bartender seemed pleasant enough at first and took our initial order, but as time went on, it became clear that she was more interested in socializing than attending to guests. After we finished our drinks, we waited over 15 minutes without so much as a check-in--while she chatted at length with an older gentleman at the bar, completely neglecting the rest of the room.
After 20 minutes with no new drink order and no attention, I walked down the bar to speak to the owner, Paul, and let him know we were ready to close out. I appreciated his response--he was gracious, apologized, and comped our next round. But as soon as he left, the quality of service fell off again.
Not only did our next order never arrive, but when we spoke to the bartender who came in for the next shift to share that there had been several issues, she became oddly defensive. We asked if a bartender we knew was working, and she snapped, "He's my fiancé, and I'm marrying him!" as though our inquiry was somehow inappropriate. Note that while I was indeed there with my partner, we never mentioned our sexuality or gave any indication of personal interest. It was a bizarre and uncomfortable response, and her tone carried an undercurrent of homophobia that felt particularly out of place--especially during Pride weekend in a bar decorated in rainbow flags.
When I expressed that our concern was simply about the level of service, not anything personal, she softened her tone a bit--but then proceeded to further excuse the previous bartender's behavior by saying she is "new" and that "no one wants to work on Pride weekend," as if that somehow justified neglecting guests who chose to spend their money here. We clarified that our concern wasn't coming from a lack of empathy--it was about being treated respectfully and receiving basic service. Blaming poor performance on staffing around Pride is not only unprofessional, it's a poor reflection of management.
To be clear, Paul the owner was kind and responsive in the moment, and we've met other bartenders here who have consistently provided decent service. But tonight's experience was disappointing on multiple levels. Judging from several other recent reviews, it seems we're not alone in noticing a troubling shift. Management should take note--hospitality and professionalism matter, especially in this economy.
With inflation making dining and going out a more considered expense for many people, establishments should be especially mindful of how they treat their guests. Hospitality matters more than ever, and experiences like this one make it less likely that people will want to come back.