Mikey C.
Yelp
This place is slipping, glad I won't have to keep seeing its decline cuz it's leaving the Mission. Oakland is gonna tear this place apart ha.
The staff is incredibly friendly, which is why it hurts me to do the Yelp thing. Well, except for that guy who seems high all the time and seems irritated that we came in, or want to order food, or need anything from him at all. He sucks. He's also the only person you deal with sometimes.
We walk in at 5, only one patron at a table, a handful sitting at the bar. Took us 5 minutes to get seated. Thing about this spot is that if you do anything to irritate the staff and they'll put you on "the wait list" which is you standing there while they don't help you for however long they feel like. So we stood there waiting to be acknowledged, took 5 mins.
Again, 5pm, empty tables, we were told that they can squeeze us in but we have to be gone by 7. Seriously, if you don't want us there, just close and lock the doors to collect your hourly wage. Switch to delivery only or whatever. Then you won't have to deal with customers!
We get seated, peruse the menu, sit for 10 minutes until the same guy who sat us came over to take our order. Well, we assumed take our order, because he didn't actually say anything to us. He stood over us with his hands behind his back, nodding as we spoke, and took our menus from our hands when it seemed like we were done. No confirmation, no communication, no service. Give me a kiosk next time. At least the kiosk will say "thanks for your order customer #10345!"
Beers show up. Incredible! Their IPA selection hasn't changed in a few years but they're in a state of transition and Russian River is solid so I'll forgive it. Food shows up, it's always cold for some reason but it still tastes good so we keep coming back.
You know, I was honestly planning on letting everything go that we experienced this far, but then we got the bill. Two beers and two burgers in the Mission costs $85 now.
Except it doesn't, Zeitgeist is a few blocks away and you can get the same thing for half the price.
They added so many fees and different percentage charges to our bill that compounded into an absolutely staggering amount. Give me good service, good food, good drinks, I'll pay. I have over 500 bookmarks on Yelp alone, I will want not for these places. This is no longer one of them.
The default tip percentage is 25% on their little pay tablet. Deliver what you expect, please, or bump that down.
Again, wanna support local, but you're bleeding your locals dry trying to make a statement. Find another way to bleed the techies. Find another way to short change your staff to the point that they don't even function. Don't pretend like you're doing your best anymore and charging appropriately, you're not.