Wendy G.
Yelp
Dinner for 4 on 5/20/25.
We've been loyal patrons of Old Causeway Steak & Oyster for years. My fiancé and I have always had great experiences sitting at the bar... stellar food, attentive service, and a warm atmosphere. But last night was a different story.
It was the first time I had ever dined in the main dining room, and the first time my three kids had ever been to the restaurant at all. I even told our server that when she first greeted us. I was genuinely excited to share one of my favorite local spots with them. Unfortunately, the experience was deeply disappointing.
We were seated quickly, and our server was initially friendly. Drinks came out, one of them flat, twice. Our appetizer, usually a favorite, was bland. Still, no big deal. We've all worked in hospitality and understand things don't always go perfectly.
Then came the entrées. My daughters' and son's steaks (yes, steaks at a place with steak in the name) were ordered medium. Both arrived cold and bloody on the inside, clearly raw. One plate was visibly oozing. I tried to get our server's attention, but she didn't return until the very end of the meal. When I told her the steaks were undercooked, she defensively said, "Well, I asked how everything was earlier and you said great."
I replied, "We had only had our first bites and had no idea the steaks were raw at that point." No apology. No offer to fix it. No manager brought over. Just a shrug, a "too late now" energy, and a suggestion to box them up which I almost did. I figured, if I was paying for two barely touched steaks, at least my dogs could enjoy them. But in the end, I left them on the table, deliberately... a quiet way of sending the message she clearly wasn't getting.
Also worth noting: I had the crab cakes, which I've had before and loved. Last night, I took one bite and pushed the plate away. They were not fresh. But I didn't even bring it up... my focus was on my kids' meals, and I didn't want to create a scene. That said, any seasoned server should've read the unspoken cues: barely touched plates across the table. No one eating. That alone should have prompted a follow-up or a manager check-in. But nothing.
Then came the bill: $197, with not a single item removed. When it came time to pay, she hovered over me while I entered the tip, clearly watching. I left a very small one. Which I've never done in my life. Even when service is off or food is bad, if the server is kind and tries, they still get 20% or more from me... sometimes extra, because I've been there and I have compassion. But last night was a rare exception, and she saw it.
She dropped the check holder back onto the table with an attitude and walked away. My son, who works in a high-end restaurant, politely addressed her behavior as we were leaving. Instead of backing off, she got confrontational and defensive, even correcting him about what the check holder was made of (wood, she said)... as if that was the issue.
He later returned to speak with a manager and was told there wasn't one available. Moments later, they sent the same server back out to deal with him again. Clearly on purpose. Incredibly unprofessional.
This was an uncomfortable, embarrassing experience, especially in front of my kids. I've never left a negative review before, but after years of supporting this place, I can't stay quiet about how poorly this was handled. Mistakes happen, but how you respond matters. And last night, Old Causeway failed at every step.